5 Replies Latest reply on Aug 1, 2016 6:26 AM by Intel Corporation

    NUC6i7KYK Skull Canyon Bluetooth range problem

    trusley_mike

      I am having range problems with both Bluetooth 2 and BLE devices.  The Skull Canyon is flat on a desk with free space all round it.

       

      A Sony SRS-X5 speaker does not work reliable more than 8 feet away (line of sight) and a BLE beacon does not work more than 3 feet away.

       

      To check if it was an antenna masking problem I disabled the internal Bluetooth adapter in the BIOS and used a "Plugable" USB BLE dongle.  The problem remained the same.

       

      Both the Sony and the beacon work at up to 30 feet with iOS and Android tablets.

       

      When I first installed the Skull Canyon I had a similar problem - my Logitech wireless mouse/keyboard USB dongle did not work reliably when plugged into USB on the back of the Skull Canyon but works OK when plugged into the front - within two feet of the keyboard and mouse.

       

      Anyone had similar problems?