We understand you had a situation with this SSD; however, we would like to know if you were getting any error message while running the firmware update.
We do know there is another thread with a similar case, but we need to know if you got the same error messages.
Please check your private message.
As for the use of our Intel® Solid State Drive Toolbox, we need to verify if there is any thread that shows it is not important.
We really apologize to hear that you had this bad experience with your SSD. This seems to be an isolated case as we have not received any other reports of this situation. We are always here to assist with any problem you may experience and honour the warranty of the product.
there were just too much fails on the road since i bought this ssd
first the ssd toolbox didnt worked right with it ,
second the firmware update didnt worked since the graphics settings on the iso couldn't fit my screen ( why dont use windows to flash the firmware??)
then i changed it to another computer just to update the firmware
then the update failed ,
hdd wasnt recognized by computer
i wrote you for 3 days - forums - chat wasnt available - and thats after i was openning two threads - and i saw the support answered others and igonred me ,
i had to go change it , i dont have time for this games . all my data was lost and i was lucky i managed to had backup to some of it ,
some i could never find ,
whats **** me , is that long road i needed to go just to update the firmware and then it failed!
sorry intel , but in general my last experience with your products are very bad ..
im working in major company , and we buy lots of your products , so i get to managed and check lots of your products ,
alredy had problems with your NUC computers ssd drives , gfx cards , and also others,
please start pay attenition to your customer needs ,
the whole support system looks very good , but its worth nothing if it takes 3-4 days to answer a question or support unavailable
just take it as recommendation for your next customers .
We understand the situation, however some cases need to be researched as we are not informed of every problem that may occur. Once we are informed we need to share with the proper team so we can work on it and that some times delay a response.