3 Replies Latest reply on Jun 23, 2016 1:37 PM by Intel Corporation

    Cant get 60hz on my 3440x1440 monitor using HDMI 2.0. "custom resolution exceeds the maximum bandwidth capacity"

    Bloctopus

      Hello I have a Toshiba P50-C00W, and a lg 34UC88-B monitor capable of 3440x1440 60Hz.

       

      But the intgrated grepahics is only caping me at 50hz, and when I try to make a custom resolution with 60Hz i get "custom resolution exceeds the maximum bandwidth capacity" when technically HDMI 2.0 should be able to handle that .

       

      I have installed and updated every drive I could find for both the monitor and the laptop.

       

      Intel(R) HD Graphics 5500

       

      Report Date: Tuesday, June 21, 2016

      Report Time [hh:mm:ss]: 10:45:50 AM

      Driver Version: 20.19.15.4360

      Operating System: Windows* 10 Home (10.0.10586)

      Default Language: English (Australia)

      Physical Memory: 16298 MB

      Vendor ID: 8086

      Device ID: 1616

      Device Revision: 09

      Graphics Output Protocol (GOP) Version: 5.5.1032

      Current Resolution: 3440 x 1440

       

       

      Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz

      Processor Speed: 2394 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 5500

      Shader Version: 5.0

      OpenGL* Version: 4.4

      OpenCL* Version: 2.0

       

       

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 11.1

       

       

      * Devices connected to the Graphics Accelerator *

       

       

      Active Displays: 2

       

       

      * Built-in Display *

       

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: Embedded DisplayPort

      Device Type: Built-in Display

       

       

      Maximum Image Size

      Horizontal Size: 13.78 inches

      Vertical Size: 7.48 inches

       

       

      Supported Modes

      1920 x 1080 (60p Hz)

       

       

      Power Management Support

      Standby Mode: Supported

      Suspend Mode: Supported

      Active Off Mode: Supported

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 30 E4 70 04 00 00 00 00

      00 18 01 04 95 23 13 78 EA DC 95 A3 58 55 A0 26

      0D 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 2E 36 80 A0 70 38 1F 40 30 20

      35 00 59 C2 10 00 00 1A 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

      47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

      00 4C 50 31 35 36 57 46 36 2D 53 50 41 31 00 7B

       

       

      * Digital Television *

       

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: HDMI

      Device Type: Digital Television

       

       

      Maximum Image Size

      Horizontal Size: 31.5 inches

      Vertical Size: 13.39 inches

       

       

      Supported Modes

      640 x 480 (60p Hz)

      720 x 576 (50p Hz)

      720 x 480 (60p Hz)

      800 x 600 (60p Hz)

      1024 x 768 (60p Hz)

      1152 x 864 (60p Hz)

      1280 x 1024 (60p Hz)

      1280 x 720 (50p Hz)

      1280 x 720 (60p Hz)

      1280 x 800 (60p Hz)

      1600 x 900 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (50p Hz)

      1920 x 1080 (60p Hz)

      2560 x 1080 (60p Hz)

      3440 x 1440 (30p Hz)

      3440 x 1440 (50p Hz)

      3440 x 1440 (60p Hz)

       

       

      Power Management Support

      Standby Mode: Supported

      Suspend Mode: Supported

      Active Off Mode: Supported

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 1E 6D F6 76 D3 EC 01 00

      03 1A 01 03 80 50 22 78 EA CA 95 A6 55 4E A1 26

      0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 B3 00

      D1 C0 81 00 01 01 E7 7C 70 A0 D0 A0 29 50 30 20

      3A 00 20 4F 31 00 00 1A 9D 67 70 A0 D0 A0 22 50

      30 20 3A 00 20 4F 31 00 00 1A 00 00 00 FD 00 38

      3D 1E 5A 20 00 0A 20 20 20 20 20 20 00 00 00 FC

      00 4C 47 20 55 4C 54 52 41 57 49 44 45 0A 01 53

       

       

      02 03 1E F1 23 09 07 07 49 10 04 03 01 1F 13 59

      5A 12 83 01 00 00 67 03 0C 00 20 00 38 40 9F 3D

      70 A0 D0 A0 15 50 30 20 3A 00 20 4F 31 00 00 1A

      7E 48 00 E0 A0 38 1F 40 40 40 3A 00 20 4F 31 00

      00 18 01 1D 00 72 51 D0 1E 20 6E 28 55 00 20 4F

      31 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00

      20 4F 31 00 00 18 00 00 00 FF 00 36 30 33 4B 4B

      4D 48 33 51 31 36 33 0A 00 00 00 00 00 00 00 28

       

       

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