7 Replies Latest reply on Jul 29, 2016 1:07 PM by Intel Corporation

    Error: Display driver stopped responding and has recovered

    KevinPo

      I have just bought a laptop (Thinkpad yoga 460) a few weeks ago and this problem has bothered me til now. I have taken for repair and they said no hardware issues were found, and they updated the BIOS for me.

       

      I've had this message saying "display driver stopped responding and has recovered" and the screen started flickering or turned black for a few seconds. I have been looking for and tried many solutions (from Lenovo Forum, Microsoft Support Site, Youtube, and Intel) as listed below:

       

      1. uninstall and update the drive from Intel (even the beta driver provided by Intel 20.19.15.4463), which was the latest driver from Intel
      2. Uninstall and update the drive from Lenovo Support Site
      3. Set TdrDelay to value 8.
      4. reset the whole pc
      5. update the BIOS.

       

      However, all methods above failed. Could you please suggest a method to solve this critical issue?

       

      Enclosed please find all required info. as attached below.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Screen turning on and off ( flickering ) and the error message “Display Driver stopped responding and has recovered” appeared

      Does it fail every single time, or only sometimes?

      If you can offer a % rate please do.

      Yes it is happening 90% of the time.

      Hardware (HW)

      Brand and Model of the system.

      Lenovo Thinkpad Yoga 460

      Intel Core i5-62-6200

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Intel HD 520

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

       

      LFP ( Local Flat Panel )

      How much memory [RAM] in the system (see note2 below).

      8 Gb

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

      Software (SW)

      Operating System version (see note2 below).

      Microsoft Windows 10 Home 64 bit

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      GOP 9.0.1039

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4463

      SW or Apps version used to replicate the issue.

      No

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      1920 * 1080

      AC or DC mode, i.e. is power cable plugged in or not?

      Both way the problem happens.

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Use computer as normal
      2. Every few seconds laptop display will flicker
      3. Error message appeared “Display Driver stopped responding and has recovered” or “Application has been blocked from accessing Graphics hardware”