2 Replies Latest reply on Aug 3, 2016 11:03 AM by Intel Corporation

    HDMI drops/disconnect due to electrical interference

    Avishay

      Hi,

      I have Intel NUC5i5RYH.

      It has a problem that when any small electrical activity occurs at home, the HDMI signal disconnects/HDMI drops, for a short while.

      When I say any small electrical activity I mean - turning on/off the light, plug in a charger to electricity or larger electrical activities such as turning on A/C, etc.

       

      I have tried all possible combination in order to try and eliminate the source to the problem, as follows:

       

      1. It happens when NUC is connected directly to TV

      2. It happens when NUC is connected to an AV receiver and from it to TV

      3. It happens with Mini HDMI to HDMI cable

      4. It happens with Display Port to HDMI cable

      5. It happens when NUC is connected to other power outlets at home.

      6.  It happens when NUC is connected with another power adapter (from a friend's NUC)

      7. It happens when NUC is connected to another screen.

       

      8. Pay attention that it does not happen when other PCs are connected to this TV or any other screen at home.

       

      I would be greatly thankful for your advice.

       

      Thanks & BR,

      Avishay.