8 Replies Latest reply on Jun 29, 2016 9:15 AM by Intel Corporation

    How to Intel SSD DC 3700 Erase Data

    CloudDavis

      Hello,

      We use the intel ssd dc 3700 series. I want to delete the data in ssd that stored important information.

      So, I downloaded toolbox in intel website. But inactive the erase checkbox.

      What should I do?

      erase.PNG

        • 1. Re: How to Intel SSD DC 3700 Erase Data
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          CloudDavis,

          Since you have the Intel® SSD DC S3700 Series we recommend to use the Intel® SSD Data Center Tool - Intel recommends to always have a back up all relevante information before this procedure.

          Best regards,

          Aleki

          • 2. Re: How to Intel SSD DC 3700 Erase Data
            CloudDavis

            aleki_intel

             

            Depending on your guide, I executed the command In accordance with the manual after install the Intel® SSD Data Center Tool - But it not deleted the all data.

            Please one more your assistance..

             

            status_error.PNG

            • 3. Re: How to Intel SSD DC 3700 Erase Data
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              CloudDavis,

              We are going to check and will get back to you as soon as possible.

              Regards,
              Aleki

              • 4. Re: How to Intel SSD DC 3700 Erase Data
                CloudDavis

                Aleki,

                 

                Thanks for your assistance

                 

                Best Regards

                CloudDavis,

                • 5. Re: How to Intel SSD DC 3700 Erase Data
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  CloudDavis,

                  Could you confirm that you have this driver connected directly to the motherboard?
                  We also noticed that the firmware version installed is different. Could you be so kind and send a picture of label on the SSD?

                  Best regard,

                  Aleki

                  • 6. Re: How to Intel SSD DC 3700 Erase Data
                    CloudDavis

                    Aleki,

                     

                    Yes, This device connected directly to the motherboard in desktop

                    Shall we tested on HP DL580 equipment, not the desktop ?

                     

                    IMG_0117.JPG

                    • 7. Re: How to Intel SSD DC 3700 Erase Data
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      CloudDavis,

                       

                      Thank you very much for the picture. Now, looking this photo, we can see this SSD is an OEM's ( Original Equipment Manufacturer) The Intel® SSD Data Center Tool is intended to work with the firmware provided by Intel. Your current firmware installed belongs to HP*. We recommend to contact for additional support first.

                       

                      On our best effort to assist you, it possible to erase using DiskPart. Here is how you can do it.
                      To run Diskpart you just need to type Diskpart on the CMD or invoke the tool with “Run” window. That will pop up a user account control message because you need to provide admin rights to the tool, accept the message and you will be running the tool now.

                       

                      cmd.PNG

                       

                      This tool has a lot of options and commands, we will show you the basic steps to initialize and erase a drive.

                       

                      First you will need to select the drive where you will be working on.
                      List disk: This command displays the list of attached disks and flash drives.
                      Sel disk (select disk): Select the scope to work in.
                      Clean all: This will perform a secure erase on your selected device.

                      Now with your device clean (on factory state), you need to create partitions and format it. At this point, you have your drive selected so you can type the following commands to create partitions:

                       

                      List part: Display the partitions available on the drive (on a fabric state there would not be any partitions)

                      sel part: To select a partition to work on it.

                      del part: If you need to delete the selected partition.

                      If there are no partitions, you can start creating a new one:

                       

                      Create part primary: this command creates a primary partition of the full size of the drive. You can also specify an extended or logical partition or the size desired for the partition using size=”xxx”.

                       

                      Now select your partition to format it and configure it, with the selected partition type:

                       

                      Format override fs=”NTFS” label=”label”: this will perform a low-level format (secure erase) and will configure your partition on NTFS file system and set the desired label. You can use another parameters and functions of this command to do different stuff. For example to run a quick format in place of override you may type quick “format quick fs=”NTFS” label=”test” size=409600” (size is in MB).

                      cmd 3.PNG

                      Now you have your partition formatted and created, but you won't see the drive on Windows* because the partition does not have a letter assigned. To do this type the following commands:

                       

                      List vol: list all volumes available

                      Sel vol: select the volume that you already create with the last commands.

                      Assign letter: with this command you will assign a letter to the drive and after that Windows will see your drive and it will be ready to use. For example: assign letter=”D”

                      cmd 4.PNG

                       

                      We hope this information helped you.

                       

                      Best regards,

                      Aleki

                      • 8. Re: How to Intel SSD DC 3700 Erase Data
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        CloudDavis,

                        We haven't heard from you in a while so we were wondering if the situation presented was resolved through the information provided previously.

                        Best regards,

                        Aleki