Thanks for your assistance
Could you confirm that you have this driver connected directly to the motherboard?
We also noticed that the firmware version installed is different. Could you be so kind and send a picture of label on the SSD?
Thank you very much for the picture. Now, looking this photo, we can see this SSD is an OEM's ( Original Equipment Manufacturer) The Intel® SSD Data Center Tool is intended to work with the firmware provided by Intel. Your current firmware installed belongs to HP*. We recommend to contact for additional support first.
On our best effort to assist you, it possible to erase using DiskPart. Here is how you can do it.
To run Diskpart you just need to type Diskpart on the CMD or invoke the tool with “Run” window. That will pop up a user account control message because you need to provide admin rights to the tool, accept the message and you will be running the tool now.
This tool has a lot of options and commands, we will show you the basic steps to initialize and erase a drive.
First you will need to select the drive where you will be working on.
List disk: This command displays the list of attached disks and flash drives.
Sel disk (select disk): Select the scope to work in.
Clean all: This will perform a secure erase on your selected device.
Now with your device clean (on factory state), you need to create partitions and format it. At this point, you have your drive selected so you can type the following commands to create partitions:
List part: Display the partitions available on the drive (on a fabric state there would not be any partitions)
sel part: To select a partition to work on it.
del part: If you need to delete the selected partition.
If there are no partitions, you can start creating a new one:
Create part primary: this command creates a primary partition of the full size of the drive. You can also specify an extended or logical partition or the size desired for the partition using size=”xxx”.
Now select your partition to format it and configure it, with the selected partition type:
Format override fs=”NTFS” label=”label”: this will perform a low-level format (secure erase) and will configure your partition on NTFS file system and set the desired label. You can use another parameters and functions of this command to do different stuff. For example to run a quick format in place of override you may type quick “format quick fs=”NTFS” label=”test” size=409600” (size is in MB).
Now you have your partition formatted and created, but you won't see the drive on Windows* because the partition does not have a letter assigned. To do this type the following commands:
List vol: list all volumes available
Sel vol: select the volume that you already create with the last commands.
Assign letter: with this command you will assign a letter to the drive and after that Windows will see your drive and it will be ready to use. For example: assign letter=”D”
We hope this information helped you.
We haven't heard from you in a while so we were wondering if the situation presented was resolved through the information provided previously.