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Windows explorer continued crashing and COMSurrogate errors appear to be caused by 530HD Driver. Help?

JR12
Beginner
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Hi all-

I just completed a new build which runs peppy but is continuing to have recurring problems w/ explorer.exe crashing and numerous COMSurrogate errors. I've spent many, many hours googling this and the numerous things I've tried lead me to believe the problem lies with the 530HD driver; particularly a thread that point out the same problem with a similar build (same proc and h170 shipset) where they also cannot get the Windows Experience Index to complete.

My build:

- Intel i5-6600 (not "K") proc

- Asus h170 Pro Gamer

- Hyper X DDR4 RAM - 16GB

- Samsung 850EVO SSD

- Seasonic 550W Power Supply

- Windows 7 Pro 64bit

I've reinstalled Windows, updated all the drivers. Attempted to rollback the VGA driver to no avail, went through NUMEROUS threads, tests, etc. but explorer keeps crashing and I continue to get COMSurrogate errors. Further, I still cannot get the WEI to complete (it hangs before the progress bar finshes yet the dialogue says its complete. When I've left it along instead of canceling, it eventually trys to shut itself down and still just hangs...)

I'm attaching the SSU report I downloaded in the hopes someone can help me get this going... pretty desperate right now... TIA for any leads.

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KL2
Valued Contributor I
525 Views

From your SSU report:

"Version" displayName="" value="6.1.7600 Build 7600"

That is Windows 7 without Service Pack 1. I'm pretty sure that most drivers for modern hardware require Windows 7 Service Pack 1 as a minumum. I would install Service Pack 1, and update Windows 7 to current before trying anything else. Avoid KB3035583 if you do not want the 'Get Windows 10' nag.

You may want to reinstall Windows then apply Service Pack 1 before installing any drivers, since they may be a source of your problem.

Service Pack 1 here (windows6.1-KB976932-X64.exe): https://www.microsoft.com/en-us/download/details.aspx?id=5842 https://www.microsoft.com/en-us/download/details.aspx?id=5842

idata
Employee
525 Views

Hi hellbertos,

 

 

Gize comments are correct. I suggest you to update Windows 7 and motherboard drivers first then, try again the applications.

 

 

There is a newer BIOS version for your motherboard and there is a newer Intel® Graphics Driver version 4463.

 

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

 

 

H170 PRO GAMING BIOS 1807

 

https://www.asus.com/Motherboards/H170-PRO-GAMING/HelpDesk_Download/ https://www.asus.com/Motherboards/H170-PRO-GAMING/HelpDesk_Download/

 

 

Let me know how it goes.

 

 

Regards,

 

Mike C
JR12
Beginner
525 Views

Gize and Mike,

Thank you so much for your answers and help.

I got going down the path of why I couldn't even get the option to load SP1 and a thread on another forum suggested that one user ran into many problems updating their BIOS while another instantly removed the problem by installing a supported video card. (As an aside, I never found the newer graphics driver on my own or I'd have definitely installed it... one of the reasons I really appreciate you guys! I don't understand why intel or asus wouldn't make these sorts of important updates more readily "find-able").

Given my apprehension to update the BIOS and potentially mess up my brand new build (which comes out of necessity and several full days of stress as my old computer would blue screen w/in moments of boot-up), I decided to shut everything down and order an nVidia card.

It solved the problem instantly. Best $120 I ever spent... or got gouged on for credit. I was hoping to avoid it since I am in no way a gamer. It was one of the reasons I was drawn to the newer chip, but, given my previous stress, and general uncertainty w/ the BIOS update, I felt this was the best way to go.

Thank you both for your responses. At this stage, while I'm a little disappointed that I couldn't get the on-chip graphics to work as well as draining a few more precious days as a self-employed person, I am happy w/ the nVidia card. And the extra expense, while not budgeted for nor desired, wasn't crushing given the money I already spent on a new system.

Thanks again for your help. Much appreciated!!!

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idata
Employee
525 Views

Hi hellbertos,

 

 

Thank you for your feedback; I am sorry our graphics card couldn't comply your expectations.

 

 

Regards,

 

Mike C
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JR12
Beginner
525 Views

Thanks for the response Mike. I guess it's a live and learn type situation here. Perhaps if I'd had more time I'd have been able to see it through w/o the extra expense or additional down time. I will say I am extremely happy w the speed of the new system and the low operating temps. Very nice. Thx again for the help

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