4 Replies Latest reply on Jul 5, 2016 11:37 AM by Intel Corporation

    6700k artifacts and stability

    punkrawkpunk88

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel 6700k with Asus Gene VIII motherboard

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Tried with AMD 290 and stand-alone integrated graphics.  During troubleshooting, also tried an Nvidia card

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP.  I have tried three separate monitors via DVI, DisplayPort, and HDMI

      How much memory [RAM] in the system (see note2 below).

      32GB.  During troubleshooting I have tried going down to a single 8GB DIMM

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Asus Gene VIII motherboard. 

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 64-bit / Ubuntu

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

       

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Extended or Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1680x1050 (two of these), then a primary 4K monitor

      AC or DC mode, i.e. is power cable plugged in or not?

      plugged into standard power

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the

      post or provide the YouTube link.

      My computer has artifacting (black dots and lines scattered across all monitors).  Text in programs can get corrupted (in event viewer, extra letters are in words which makes them misspelled).  The artifacts happen while in the BIOS, or before windows boots so that's why I think it is a hardware problem.  I tried submitting a service request with Intel, but every single time I try, I get an Intel "system unavailable" message so I am unable to open a warranty case.

       

      Here are my troubleshooting steps:

      - updated video card drivers to newest stable version (amd 290)
      - tried beta video drivers
      - un-installed video drivers
      - tried alternate pci-e slot
      - tried an NVidia video card
      - restored windows 10 to factory settings
      - re-installed windows
      - tried Ubuntu
      - updated motherboard firmware
      - reset motherboard cmos
      - replaced motherboard with a new Asus Gene VIII
      - unplugged video card and only use intel onboard
      - re-installed windows.
      - ran the intel processor diagnostics.  All tests pass, but the intel logo shows corruption and artifacting.  I tried to take a screenshot but the program crashes.

      The flickering and artifacting happens on bootup (before windows boots).

      My web browsers crash as well (in windows and Ubuntu even) I am guessing because of hardware rendering?

      I looked on the Intel forums and saw others with 6700K that seemed to have this problem and have had theirs replaced and it fixes the problem.