- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Windows 10 recently updated my laptop with the lastest intel graphics driver. However, this new version broke a feature of the laptop. When the lid is shut, the computer turns into energy save mode. As in, not completely shutting down and is ready to start immideately when the lid is opened again.
My problem is that the screen won't turn on after opening the lid, but the computer itself starts up as expected. This forces me to reboot the computer every time I'm putting the computer aside. Currently I'm using older drivers, as that fixes the problem. I'm worried that Intel won't fix this in future updates, and might consider turning the laptop back to the manufacturer again.
OS version: Windows 10.0.10240 64 bit home edition
Computer type: ASUS UX305CA
Processor: Intel m3-6Y30
GPU: Intel HD 515
Graphics driver version: 15.40.22.4424 (currently using 20.19.15.4300 as that fixes the problem)
BIOS version: American Megatrends Inc. UX305CA.201
SMBIOS version: 3.0
- Tags:
- Laptops
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I would like to replicate this matter since I am using different driver version, I have version 4444 and closing the lid shut the system down.
Please attach a picture of the power options and if possible, test driver version 4444 linked below:
https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-
Allan.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've already returned the computer to the retailer, but I've also tried that particular driver with no better outcome.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I understand. It was probably driver issue. If you need further assistance with your new computer, please contact us again.
Allan.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page