11 Replies Latest reply on Aug 23, 2016 12:50 PM by Intel Corporation

    Unable to create RAID 1 array including system volume

    pedro001

      Hi

       

      I have a Dell XPS8900 delivered with a 2Tb system volume plus a 32 Gb SSD running Win10.  I have added a 2Tb drive and now want to create a RAID 1 array from the system volume and the new drive but when I use create in IRST it only shows the new drive and the SSD as logical volume candidates.  I cannot see any reason why the system volume is not available and I have built this a similar array on a previous system (but not recently).  Any help gratefully received.

       

      Peter

        • 1. Re: Unable to create RAID 1 array including system volume
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, pedro001:


          Thank you for contacting the Intel Communities.


          I would like to request a report from your system that will allow me to get a clearer overview of the configuration that you have in your PC.


          With that information, I will be able to better assist you with this inquiry for that reason it is important to get it.


          Here the instructions to get that report: http://www.intel.com/content/www/us/en/support/boards-and-kits/000006351.html


          I look forward to hearing from you.


          Regards,
          Esteban C

          • 2. Re: Unable to create RAID 1 array including system volume
            pedro001

            Esteban

             

            Report is below

            System Report

            System Information
            OS name:  Microsoft Windows 10 Pro
            OS version:  10.0.10586  9200
            System name:  PETERS-STUDY
            System manufacturer:  Dell Inc.
            System model:  XPS 8900
            Processor:  GenuineIntel Intel64 Family 6 Model 94 Stepping 3 3.408  GHz
            BIOS:  Dell Inc., 2.1.3

            Intel® Rapid Storage Technology enterprise Information
            User interface version:  14.8.1.1043
            Language:  English (United Kingdom)
            RAID option ROM version:  14.0.0.2209
            Driver version:  14.8.1.1043
            ISDI version:  14.8.1.1043

            Storage System Information
            RAID Configuration

            Hardware Information

            Controller name:  Intel Chipset SATA RAID Controller
            Type:  SATA
            Mode:  RAID
            Number of SATA ports:  6
            Number of volumes:  0
            Number of spares:  0
            Number of available disks:  3
            Rebuild on Hot Plug:  Disabled
            Manufacturer:  32902
            Model number:  10274
            Product revision:  49
            Direct attached disk:  Z4Z50Y4K
            Direct attached disk:  WD-WCC5D1KH72HS
            Direct attached disk:  EI5AN04791050AL1X

            Disk on Controller 0, Port 0
            Status:  Normal
            Type:  SATA disk
            Location type:  Internal
            Usage:  Available
            Size:  1,863 GB
            System disk:  Yes 
            Disk data cache:  Enabled
            Command queuing:  NCQ
            Transfer rate: 6 Gb/s
            Model:  ST2000DM001-1ER164                     
            Serial number:  Z4Z50Y4K
            SCSI device ID:  0
            Firmware:  CC26   
            Physical sector size:  4096 Bytes
            Logical sector size:  512 Bytes

            Disk on Controller 0, Port 3
            Status:  Normal
            Type:  SATA disk
            Location type:  Internal
            Usage:  Available
            Size:  1,863 GB
            System disk:  No
            Disk data cache:  Enabled
            Command queuing:  NCQ
            Transfer rate: 6 Gb/s
            Model:  WDC WD2003FZEX-00Z4SA0                 
            Serial number:  WD-WCC5D1KH72HS
            SCSI device ID:  3
            Firmware:  01.01A01
            Physical sector size:  4096 Bytes
            Logical sector size:  512 Bytes

            Disk on Controller 0, Port 4
            Status:  Normal
            Type:  SATA SSD
            Location type:  Internal
            Usage:  Available
            Size:  30 GB
            System disk:  No
            Disk data cache:  Enabled
            Command queuing:  NCQ
            Transfer rate: 6 Gb/s
            Model:  SK hynix SC215 M.2 2242 32GB           
            Serial number:  EI5AN04791050AL1X
            SCSI device ID:  4
            Firmware:  50001L00
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

            ATAPI device on Controller 0, Port 1
            Location type:  Internal
            Transfer rate: 1.5 Gb/s
            Model:  TSSTcorp DVD+/-RW SH-216DB             
            Serial number:  S18R6YBGC00A23
            Firmware:  F100  

            Empty port
            Port:  2
            Port location:  Internal

            Empty port
            Port:  5
            Port location:  Internal

             

            -------------------------------------------------
            System Report

            System Information
            OS name:  Microsoft Windows 10 Pro
            OS version:  10.0.10586  9200
            System name:  PETERS-STUDY
            System manufacturer:  Dell Inc.
            System model:  XPS 8900
            Processor:  GenuineIntel Intel64 Family 6 Model 94 Stepping 3 3.408  GHz
            BIOS:  Dell Inc., 2.1.3

            Intel® Rapid Storage Technology enterprise Information
            User interface version:  14.8.1.1043
            Language:  English (United States)
            RAID option ROM version:  14.0.0.2209
            Driver version:  14.8.1.1043
            ISDI version:  14.8.1.1043

            Storage System Information
            RAID Configuration

            Hardware Information

            Controller name:  Intel Chipset SATA RAID Controller
            Type:  SATA
            Mode:  RAID
            Number of SATA ports:  6
            Number of volumes:  0
            Number of spares:  0
            Number of available disks:  3
            Rebuild on Hot Plug:  Disabled
            Manufacturer:  32902
            Model number:  10274
            Product revision:  49
            Direct attached disk:  Z4Z50Y4K
            Direct attached disk:  WD-WCC5D1KH72HS
            Direct attached disk:  EI5AN04791050AL1X

            Disk on Controller 0, Port 0
            Status:  Normal
            Type:  SATA disk
            Location type:  Internal
            Usage:  Available
            Size:  1,863 GB
            System disk:  Yes 
            Disk data cache:  Enabled
            Command queuing:  NCQ
            Transfer rate: 6 Gb/s
            Model:  ST2000DM001-1ER164                     
            Serial number:  Z4Z50Y4K
            SCSI device ID:  0
            Firmware:  CC26   
            Physical sector size:  4096 Bytes
            Logical sector size:  512 Bytes

            Disk on Controller 0, Port 3
            Status:  Normal
            Type:  SATA disk
            Location type:  Internal
            Usage:  Available
            Size:  1,863 GB
            System disk:  No
            Disk data cache:  Enabled
            Command queuing:  NCQ
            Transfer rate: 6 Gb/s
            Model:  WDC WD2003FZEX-00Z4SA0                 
            Serial number:  WD-WCC5D1KH72HS
            SCSI device ID:  3
            Firmware:  01.01A01
            Physical sector size:  4096 Bytes
            Logical sector size:  512 Bytes

            Disk on Controller 0, Port 4
            Status:  Normal
            Type:  SATA SSD
            Location type:  Internal
            Usage:  Available
            Size:  30 GB
            System disk:  No
            Disk data cache:  Enabled
            Command queuing:  NCQ
            Transfer rate: 6 Gb/s
            Model:  SK hynix SC215 M.2 2242 32GB           
            Serial number:  EI5AN04791050AL1X
            SCSI device ID:  4
            Firmware:  50001L00
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

            ATAPI device on Controller 0, Port 1
            Location type:  Internal
            Transfer rate: 1.5 Gb/s
            Model:  TSSTcorp DVD+/-RW SH-216DB             
            Serial number:  S18R6YBGC00A23
            Firmware:  F100   

            Empty port
            Port:  2
            Port location:  Internal

            Empty port
            Port:  5
            Port location:  Internal

             

            Thanks for your help

            • 3. Re: Unable to create RAID 1 array including system volume
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for that report, pedro001.

              Everything seems fine and configured corrently in your system as per the report.

              There are different scenarios that you can find in your system.

              A. You have only one partition, where the system is installed and almost all space has been used already.
              B. You have only one partition, where the system is instaled but you have plenty of space available to be used.
              C. You have multiple partitions, one of the OS and the others for storage.

              Now, depending on the scenario you have, please follow the steps below.

              For scenario A

              1. Backup all your data.
              2. Start a fresh windows installation.
              3. While installing Windows, create a partition of 100Mbs (any additional partitions are optional depending on your preferences)
              4. Install Windows on the spare partition

              For scenario B

              1. Access the Disk Management
              2. Look for the primary partition of your system disk and shirink it to get an unallocated space of 100 Mb

              For scenario C

              1. Access the Disk Management.
              2. Shrink one of the secondary partitions to get a 100 Mbs unallocated space partition.

              How to access Disk Management in Windows 10*?

              -Press Windows key + X and look for Disk Management in the Dropdown shown.

              Reasonigns for scenarios:

              A: Shrinking a primary partition that is almost full can affect the performance of the system since it can affect how NTFS handles files stored in that section of the drive.
              B: Shrinking a primary partition with plenty of available space (around 10+ Gbs), would not affect the performance.
              C: Secondary partitions should not be affected in performance if they have a good amount of available space to be used.

              Hope you can get that RAID 1 setup with these recommendations.

              Regards,
              Esteban C
               

              • 4. Re: Unable to create RAID 1 array including system volume
                pedro001

                Esteban

                 

                Thanks for your response.  I have created a 200Mb unallocated space on the disk, you can see the picture below. It is not possible to shrink the top two partitions as they are recovery partitions so took it from C:.  However the problem remains the same, go to Create in IRST, select RAID 1 (or RAID 0), click next and only drives D: and F: appear in the list of available drives, C: (which is the one I want to pair with) is not shown.

                 

                What do you think is happening here to prevent C: being used ??  I can set up an array using CTRL-I at boot time but that is of course destructive to all the data.

                 

                 

                Disk Partitions.jpg

                 

                Thanks

                 

                Peter

                • 5. Re: Unable to create RAID 1 array including system volume
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello, pedro001:


                  That disk management seems ok, no configuration noted there shoudl be affecting the RAID 1 creation, but lets try the following.


                  1. Uninstall the Intel® RST RAID Driver.
                  2. Restart the PC after this process.
                  3. Install this RST version: https://downloadcenter.intel.com/download/25091/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver


                  If the problem persists after making this change, the option that would be remaining is to create the RAID with CTRL-I


                  I have heard that some manufacturers have the option for you to create a restore point that will save all current configurations for a possible future restore required.


                  Here this tool from the manufacturer of your device: http://www.dell.com/support/home/us/en/04/Drivers/OSISO


                  It is not mentioned what would happen if there is a RAID configured in the system, so it would be good to check that with them directly just to make sure you don't loose anything.


                  For that procedure, only the OS would be recovered, so please make sure you backup all your data.


                  Hope this works for your, please keep me posted with the results.


                  Regards,
                  Esteban C

                  • 6. Re: Unable to create RAID 1 array including system volume
                    pedro001

                    Esteban

                     

                    Sorry for the delay in replying I had a slight issue along the way with the system.

                     

                    I'm afraid that this version is no better than the previous one, I still cannot create the RAID 1 array.

                     

                    I assume from your previous reply that there is nowhere else to go with this problem and that we have to leave it as unresolved.  I do not want to follow the CTRL-I option until I have assured myself of the image save and restore process and I sxtill need to check that with Dell and then practice it.

                     

                    Thanks for your help

                     

                    Peter

                    • 7. Re: Unable to create RAID 1 array including system volume
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Not a problem with the time answering this, I amd sorry to hear that though Pedro, but lets create that recovery image, back up all your information, then go ahead and create the RAID 1 with Ctrl + I

                      Indeed it is a good idea to check it with Dell to make sure everything is done properly.

                      Please keep me updated on this matter.

                      Regards,
                      Esteban C

                      • 8. Re: Unable to create RAID 1 array including system volume
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hey, Pedro:

                        I am curious about how this matter ended up in your side, were you able to create the RAID 1 configuraiton?

                        Hope I can hear from you positively :)

                        Regards,
                        Esteban C

                        • 9. Re: Unable to create RAID 1 array including system volume
                          pedro001

                          Esteban

                           

                          Sorry for the delay I've been out of the country.  I have experimented with the CTRL-I option on my test system but have discovered that whilst it creates the RAID array it leaves the disks in an state where it is not possible to reload the image or re-install Windows as the installer does not recognise them as valid disks.  I have been trying to use DISKPART to create a valid partition on the disks but no success so far.

                           

                          Thanks for your help

                           

                          Peter

                          • 10. Re: Unable to create RAID 1 array including system volume
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi, pedro001:

                             

                            I am truly sorry for the delayed answer!!

                             

                            Were you able set the RAID in your system?

                             

                            Please let me know.

                             

                            Regards,
                            Esteban C

                            • 11. Re: Unable to create RAID 1 array including system volume
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello,pedro001:

                              Just wanted to double check if you were able to get this configured as desired, please let me know.

                              Regards,
                              Esteban C