5 Replies Latest reply on Jun 24, 2016 8:07 AM by Intel Corporation

    A internet não está pegando

    Felipemrnd0

      Olá,

       

      Não estou conseguindo ligar a internet do meu Laptop(Notebook) por Wi-fi ou por cabo, acho que já achei o problema mas não consigo resolver. Entrei no Gerenciador de Dispositivos e vi que tem alguns programas que não estão instalados no Notebook, e um deles é o Controlador Ethernet, e creio eu que é este o programa pra pegar internet no Notebook. Ai eu tentei atualiza-lo e apareceu uma mensagem dizendo que não existe adaptadores Intel neste computador. Meu Notebook é o Dell Insipron 3420,

      seguem abaixo os print's que fiz caso ajude...

       

      Meu Notebook:

      342000.jpg

       

      fUHdUPf.png

      2Cf3jAQ.png

       

      Instalação que fiz pensando resolver o problema:

       

      2lkLQF9.png

        • 1. Re: A internet não está pegando
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Felipemrnd0,

          According to our translation, we understand that your computer is missing curcial files in order to connect to the Internet either wireless or via an Ethernet cable.

          In this particular case, we recommend to contact Dell* in order to obtain the lates drivers that are fully compatible with your system.

          On our best effort to help you with this situation, here is the link to Dell* support in Portuguese:  Suporte Tecnico Dell - Telefones 0800 

          Now, if this situation is related only with the Ethernet controller, we advise to post in this forum: Wired Ethernet

          If the situation is related to your wireless connection only, please let us know the name and model of your wireless adapter. Regarding this specifically, we recommend to contact the Dell* first as their drivers are designed for their system while our drivers found in our download center are generic and may not meet all the requirements of the computer manufacturer.

          Please, let us know as soon as you can if the information above helped you to resolve this situation.

          Best regards,

          Aleki

          • 2. Re: A internet não está pegando
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Felipemrnd0,

            We haven't heard from you for a while so we would like to know if you still need our support.

            • 3. Re: A internet não está pegando
              Felipemrnd0

              Nao estou conseguindo falar com eles da Dell.

              • 4. Re: A internet não está pegando
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Felipemrnd0,

                 

                According to our translation, we understand you are experiencing diffulties to contact Dell*.
                Before we go any further, the picture you sent us when you first contacted us suggests that this situation is related to your wired commnection. For this specific support, you can find assistance through the proper forum as it was informed previously. For your convenience, here is link to this forum: Wired Ethernet

                 

                Regarding Dell*, on our best effor to assist you, here is a link to Dell* Support in Portuguese. The support site suggests to have the computer serial number handy so you can enter this information for proper support. Suporte Dell* or this other one: Entre em Contato com o Suporte Técnico here is an example of what you should look for on your computer:

                 

                dell s-tag.JPG

                 

                Now, have you tried to connect wirelessly? If you are experiencing any situation related to the wireless connection, our first recommendation is for you to contact also Dell* as they have the drivers that is right for the type of system you have.

                 

                As a second option. You can also try our drivers found in our download center but we do need to know the name of your wireless adapter in order to provide proper support as this forum is related only to wireless adapters and not wired ones.

                 

                *If you prefer to have assistance in Portuguese, please call this number: 0800-892-1512 or access this link:  Entrar em Contato com o Suporte Técnico da Intel and choose the product you are needing assistance for.

                 

                Best regards,

                 

                Aleki.

                • 5. Re: A internet não está pegando
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Felipemrnd0,

                  We haven't heard from you in a while so we would like to know if you still need our assistance.

                  Best regards,

                  Aleki