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Hi there,
I'm somewhat frustrated with my new HP x2 1012 g1 tablet/laptop. It runs fine, however when I added in my 4K 34" monitor (HP z34c) to the PC (via Thunderbolt dock) it would not output the correct resolution, apparently the max resolution for this machine is 2560*1600.
However this seems to be a limitation that HP has introduced. As per intels spec sheet for this chipset/CPU the graphics capabilties show 3840*2160.
So obviously I wonder: 1) Why would HP introduce such a limitation 2) is there any way to force through a higher resolution?
any help appreciated
thanks!
1 Solution
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Hi,
Your Intel® graphics support 4k resolution as you can see at the following link:
http://ark.intel.com/products/88202/Intel-Core-m5-6Y54-Processor-4M-Cache-up-to-2_70-GHz?q=M5%206Y54 http://ark.intel.com/products/88202/Intel-Core-m5-6Y54-Processor-4M-Cache-up-to-2_70-GHz?q=M5%206Y54
At this point the only thing I can recommend is the following
Uninstall the Intel® Graphics driver; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
Once you uninstall the Intel® driver download the Beta driver and reinstall it, you can download it here:
https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88357 Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
You will need to install the driver manually, please follow the steps http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*
Try also to update the http://www.intel.com/content/www/us/en/support/graphics-drivers/000005952.html INF file for your Monitor/TV; you will need to contact your monitor manufacturer in order to update this driver.
If these troubleshooting steps do not solve your problem, most likely your laptop ports have a resolution limitation by your computer manufacturer and it will be better to contact them to get further assistance.
Best regards,
Ivan
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Hi,
Your Intel® graphics support 4k resolution as you can see at the following link:
http://ark.intel.com/products/88202/Intel-Core-m5-6Y54-Processor-4M-Cache-up-to-2_70-GHz?q=M5%206Y54 http://ark.intel.com/products/88202/Intel-Core-m5-6Y54-Processor-4M-Cache-up-to-2_70-GHz?q=M5%206Y54
At this point the only thing I can recommend is the following
Uninstall the Intel® Graphics driver; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
Once you uninstall the Intel® driver download the Beta driver and reinstall it, you can download it here:
https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88357 Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
You will need to install the driver manually, please follow the steps http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*
Try also to update the http://www.intel.com/content/www/us/en/support/graphics-drivers/000005952.html INF file for your Monitor/TV; you will need to contact your monitor manufacturer in order to update this driver.
If these troubleshooting steps do not solve your problem, most likely your laptop ports have a resolution limitation by your computer manufacturer and it will be better to contact them to get further assistance.
Best regards,
Ivan
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