2 Replies Latest reply on Jun 13, 2016 5:54 PM by Intel Corporation

    Bluetooth STATUS_DEVICE_POWER_FAILURE

    qwertymnbvcxz

      So my bluetooth is showing a STATUS_DEVICE_POWER_FAILURE error.

       

      Observations:

       

      1) When I downloaded Intel's Driver Update Utility, it claims I have installed driver 18.11.0.8 (which is untrue as far as I can tell). When I click to download and update, it downloads BT_18.16.1_64_Win10 which is what is already installed apparently. It notes this in the installation process. See pics:

       

      Intel Driver Software.png

       

      Intel Driver Software - Upgrade to same version.png

      So my first question: Is this is the most recent driver version?

       

      2) As noted, I'm receiving STATUS_DEVICE_POWER_FAILURE. I had seen a note in another thread indicating that some units may be defective (see here). In particular, it is alleged that TA# G86254-001 may be defective. My unit is TA: H42623-002. Another user claims this unit is not defective. My unit initially worked but now it is not.

       

      Wifi Adapter.jpg

      3) I've attempted reverting to older drivers. In particular, I've attempted to install:

       

      BT_18.16.1_64_Win10

      WP-BT_17.1.1529.1613_t64

      WP-BT-17.1.1531.1764_t64

       

      Are there any others I can attempt? None of these have resolved the problem.

       

      OS is Windows 10 64 bit.

       

      Update:

       

      I rolled back to driver version 17.1.1524.1353.

       

      It still does not work but gives me a different error code:

       

      "Windows has stopped this device because it has reported problems. (Code 43)"