4 Replies Latest reply on Jul 13, 2016 7:46 AM by Intel Corporation

    Black screen after installing drivers (6600K)

    NorthDakota

      Hi, in a last month i bought a computer with processor i5 6600k

      First installation of system was success, and computer works around one month.

      Few days ago, i think that windows10 was automaticly update video driver (i think so), and only that i can see - black screen, without cursor.

       

       

      Only that i can to do - reinstall windows.

      But after few minutes on new system, i have the same issue.

      For this moment for me help only disconnect ethernet. So windows10 can't download and install new video drivers.

      After manually installing the new drivers from asus website or from intel support website, issue come back.

       

      For now i create a windows restore point, without ethernet and without drivers. And restore system every time.

      Also bios was upgraded and reseted to default settings

       

      Please help me!

      PS. sorry for my bad English.((

       

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Asus Z170-A, DDR-4 2133, i5 6600K

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      only integrated HD 530

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP

      How much memory [RAM] in the system (see note2 below).

      32gb of DDR4

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      HDMI (Full HD)

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1801

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      for everyone (asus, intel)
      expect default windows

       

       

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      single

      Display resolution & refresh rate setting of each display (see note2 below).

      1920×1080, 64hz on default windows drivers,
      After upgrade, i could to say, because screen is black

       

      AC or DC mode, i.e. is power cable plugged in or not?

       

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Install windows
      2. wait few minutes
      3. Black screen

      ...