6 Replies Latest reply on Jun 20, 2016 11:46 AM by cvare

    Skull Canyon W7 diplay 3840 x 2160 only 30hz refresh

    fariii

      I installed W7 on a NUC6i7kyk yesterday.  I updated to the latest bios, and installed all of the drivers from Intel's website.  I have updated everything from Windows Update as well.

       

      I have 2 Dell P2715Q monitors that support 3840x2160 @60hz.  I have tried connecting them individually and as extended displays with both the display port & hdmi & both together.  Unfortunately, I cannot chose a refresh rate > 30.  In Intel's Graphics Control panel, I cannot create a custom resolution as I get an error message that "The custom resolution exceeds the maximum bandwidth capacity."

       

      Please let me know what I need to do differently.

       

      Thanks,

      Fred

       

      Intel(R) Iris(TM) Pro Graphics 580

       

       

       

       

      Report Date: Saturday, June 04, 2016

      Report Time [hh:mm:ss]: 6:37:34 PM

      Driver Version: 20.19.15.4454

      Operating System: Windows* 7 Professional (6.1.7601)

      Default Language: English (United States)

      Physical Memory: 32654 MB

      Vendor ID: 8086

      Device ID: 193B

      Device Revision: 09

      Video BIOS: 1040.0

      Current Resolution: 3840 x 2160

       

       

       

       

      Processor: Intel(R) Core(TM) i7-6770HQ CPU @ 2.60GHz

      Processor Speed: 2592 MHz

      Processor Graphics in Use: Intel(R) Iris(TM) Pro Graphics 580

      Shader Version: 5.0

      OpenGL* Version: 4.4

      OpenCL* Version: 2.0

       

       

      * Microsoft DirectX* *

      Runtime Version: 11.0

      Hardware-Supported Version: 11.0

       

       

       

       

      * Devices connected to the Graphics Accelerator *

       

       

      Active Displays: 1

       

       

       

       

      * Digital Television *

       

       

      Display Type: Digital

      Serial Number: V7WP9553048L

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: Digital Television

       

       

      Maximum Image Size

      Horizontal Size: 23.62 inches

      Vertical Size: 13.39 inches

       

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      720 x 480 (60i Hz)

      720 x 480 (60p Hz)

      720 x 576 (50i Hz)

      720 x 576 (50p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1152 x 864 (75p Hz)

      1280 x 720 (50p Hz)

      1280 x 720 (60p Hz)

      1280 x 800 (60p Hz)

      1280 x 1024 (60p Hz)

      1280 x 1024 (75p Hz)

      1600 x 1200 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (50p Hz)

      1920 x 1080 (24p Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (50i Hz)

      1920 x 1080 (60p Hz)

      1920 x 1200 (60p Hz)

      3840 x 2160 (30p Hz)

      3840 x 2160 (24p Hz)

      3840 x 2160 (25p Hz)

       

       

       

      Power Management Support

      Standby Mode: Supported

      Suspend Mode: Supported

      Active Off Mode: Supported

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 10 AC BF 40 4C 38 34 30

      13 19 01 03 80 3C 22 78 EA EE 95 A3 54 4C 99 26

      0F 50 54 A5 4B 00 D1 00 D1 C0 B3 00 A9 40 81 80

      81 00 71 4F 01 01 04 74 00 30 F2 70 5A 80 B0 58

      8A 00 55 50 21 00 00 1E 00 00 00 FF 00 56 37 57

      50 39 35 35 33 30 34 38 4C 0A 00 00 00 FC 00 44

      45 4C 4C 20 50 32 37 31 35 51 0A 20 00 00 00 FD

      00 1D 4B 1F 8C 1E 00 0A 20 20 20 20 20 20 01 64

       

      02 03 2B F1 50 10 1F 20 05 14 04 13 12 11 03 02

      16 15 07 06 01 23 09 1F 07 6D 03 0C 00 10 00 00

      3C 20 00 60 03 02 01 83 01 00 00 04 74 00 30 F2

      70 5A 80 B0 58 8A 00 55 50 21 00 00 1E 02 3A 80

      18 71 38 2D 40 58 2C 45 00 55 50 21 00 00 1E 01

      1D 80 18 71 1C 16 20 58 2C 25 00 55 50 21 00 00

      9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 55 50 21

      00 00 1E 00 00 00 00 00 00 00 00 00 00 00 00 56

       

       

       

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