4 Replies Latest reply on Jun 22, 2016 8:21 PM by Intel Corporation

    DOS commands no response over i5 6400

    GjParada

      Hi everybody,


      We use a small program under MS-DOS in Windows 7 32-bit. From this new series of Intel processors, some MS-DOS (eg, EDIT) commands do not respond, they are left hanging. We have not had problems with previous generation processors.

      Anyone can help on this issue? It may also be related to the new chipset plates?

      Thank you very much.

        • 1. Re: DOS commands no response over i5 6400
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi GjParada,
           
          It might be a compatibility issue, the program you are running and your system configuration; but in case you want to we can check the status of your processor, to do that I would suggest you to run the Intel® Processor Diagnostic Tool, please attach the results to your answer.
           
          Intel® Processor Diagnostic Tool
          https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
           
          Regards,
          Hellen.
           

          • 2. Re: DOS commands no response over i5 6400
            GjParada

            Thanks for your reply.

             

             

            The program that we use is very simple, but the problem also occurs with normal DOS commands such as EDIT: they fail to run.

             

             

            This has happened when we use the new Intel processors, we do not know if this can happen for this reason or some incompatibility Chipset.

             

             

            Attached reporting IPDT.

             

             

            Thank you very much.

             

            "

             

            --- IPDT x86 - Revision: 3.0.0.25.W

             

            --- IPDT x86 - Start Time: 14/06/2016 11:24:44

             

            Intel(R) spbc Module Test

             

            Module Version: 1.0.7.32b.W

             

            Start Time: Tue Jun 14 11:24:44 2016

             

            Test Result - PASS

             

            ..!!..Processor under test is verified as 'PRODUCTION'..!!..

             

            Processor Manufacturer: GenuineIntel

             

            Processor Brand String: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz

             

            End Time: Tue Jun 14 11:24:45 2016

             

            Total Time:  seconds: 1

             

            --------------------------------------------------------------------

             

            Genuine Intel CPU Test

             

            Module Version: 1.0.12.32b.W

             

            Start Time: Tue Jun 14 11:24:45 2016

             

            Test Result - PASS

             

            Expected: GenuineIntel

             

            Detected: GenuineIntel

             

            End Time: Tue Jun 14 11:24:45 2016

             

            Total Time:  seconds: 0

             

            --------------------------------------------------------------------

             

            Temperature Test

             

            Module Version: 1.0.12.32b.W

             

            Start Time: Tue Jun 14 11:24:45 2016

             

            Test Result - PASS

             

            Expected: Greater than 1 degrees below max

             

            Received: 75 degrees below max

             

            End Time: Tue Jun 14 11:24:45 2016

             

            Total Time:  seconds: 0

             

            --------------------------------------------------------------------

             

            CPU Brand String Test

             

            Module Version: 1.0.12.32b.W

             

            Start Time: Tue Jun 14 11:24:45 2016

             

            Test Result - PASS

             

            Expected String Parts: As Defined in BrandString_LocalConfig.xml

             

            Detected: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz

             

            End Time: Tue Jun 14 11:24:45 2016

             

            Total Time:  seconds: 0

             

            --------------------------------------------------------------------

             

            CPU Frequency Test

             

            Module Version: 1.0.14.32b.W

             

            Start Time: Tue Jun 14 11:24:45 2016

             

            Test Result - PASS

             

            Processor Name: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz

             

            Expected CPU Frequency: 2.70

             

            Detected CPU Frequency: 3.25752

             

            Expected Base Clock: 100

             

            Detected Base Clock: 101.797

             

            Expected frequency - The highest frequency at which the tested processor was manufactured to operate

             

            Detected frequency - The frequency at which the tested processor is currently operating

             

            Power management modes can create marginally higher or lower detected frequency

             

            than expected frequency. Small variations in clock frequencies are common.

             

            QPI link rate Test - Not supported.

             

            Skipping QPI link rate Test.

             

            End Time: Tue Jun 14 11:24:47 2016

             

            Total Time:  seconds: 2

             

            --------------------------------------------------------------------

             

            Floating Point Test

             

            Module Version: 1.0.10.32b.W

             

            Start Time: Tue Jun 14 11:24:47 2016

             

            Test Result - PASS

             

            Million Floating Points per Second, MFLOPS: 475.2

             

            Error: 0

             

            --- Floating Point Test Passed!!!---

             

            End Time: Tue Jun 14 11:24:49 2016

             

            Total Time:  seconds: 2

             

            --------------------------------------------------------------------

             

            Prime Number Generation Test

             

            Module Version: 1.0.10.32b.W

             

            Start Time: Tue Jun 14 11:24:49 2016

             

            Test Result - PASS

             

            Operation Per Second: 3.3229e+006

             

            Error: 0

             

            --- Prime Number Generation Test Passed!!!---

             

            End Time: Tue Jun 14 11:24:51 2016

             

            Total Time:  seconds: 2

             

            --------------------------------------------------------------------

             

            Cache Test

             

            Module Version: 1.0.10.32b.W

             

            Start Time: Tue Jun 14 11:24:51 2016

             

            Test Result - PASS

             

            --- Reading Cache Size ---

             

            - Detected L1 Data Cache Size --> 32

             

            - Detected L1 Inst Cache Size --> 32

             

            - Detected L2 Cache Size --> 256

             

            - Detected L3 Cache Size --> 6144

             

            Cache Size Test Passed!!!

             

            End Time: Tue Jun 14 11:24:51 2016

             

            Total Time:  seconds: 0

             

            --------------------------------------------------------------------

             

            MMXSSE Test

             

            Module Version: 1.0.10.32b.W

             

            Start Time: Tue Jun 14 11:24:51 2016

             

            Test Result - PASS

             

            --- Determining MMX - SSE capabilities ---

             

            --- CPU FEATURES DETECTION FOR ---

             

                        ---        MMX SSE       ---

             

            MMX - MMX Supported --> Yes

             

            SSE - SSE Supported --> Yes

             

            SSE2 - SSE2 Supported --> Yes

             

            SSE3 - SSE3 Supported --> Yes

             

            SSSE3 - SSSE3 Supported --> Yes

             

            SSE4.1 - SSE4.1 Supported --> Yes

             

            SSE4.2 - SSE4.2 Supported --> Yes

             

            --- MMX SSE - capabilities check complete ---

             

            MMX Test Result --- PASS

             

            SSE Test Result --- PASS

             

            SSE2 Test Result --- PASS

             

            SSE3 Test Result --- PASS

             

            SSSE3 Test Result --- PASS

             

            SSE4.1 Test Result --- PASS

             

            SSE4.2 Test Result --- PASS

             

            End Time: Tue Jun 14 11:24:51 2016

             

            Total Time:  seconds: 0

             

            --------------------------------------------------------------------

             

            AVX Test

             

            Module Version: 1.0.11.32b.W

             

            Start Time: Tue Jun 14 11:24:51 2016

             

            Test Result - PASS

             

            --- Determining AVX AES PCLMULQDQ capabilities ---

             

            --- CPU FEATURES DETECTION FOR ---

             

                       --- AVX/AES/PCLMULQDQ ---

             

            AVX - Advanced Vector Extensions Supported --> Yes

             

            AVX OS Support   - AVX Operating System Supported --> Yes

             

            AES - Advanced Encryption Standard Supported --> Yes

             

            PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

             

            --- AVX AES PCLMULQDQ capabilities check complete ---

             

            AVX Compare Test Result --- PASS

             

            AES Test Result --- PASS

             

            PCLMULQDQ Test Result --- PASS

             

            End Time: Tue Jun 14 11:24:52 2016

             

            Total Time:  seconds: 1

             

            --------------------------------------------------------------------

             

            IMC Test

             

            Module Version: 1.0.7.32b.W

             

            Start Time: Tue Jun 14 11:24:52 2016

             

            Test Result - PASS

             

            --- Reading Memory Size ---

             

            Detected Memory Size is --> 4.00GB

             

            --- Subtest - Memory Size Test Passed!!!  ---

             

            --- Integrated Memory Controller Stress Test ---

             

            Memory to be allocated = 1048576 byte

             

            Memory Allocated.

             

            Test 1 Ones and Zeros Moving Inversions write operations - Passed

             

            Test 1 Ones and Zeros Moving Inversions verification operations - Passed

             

            Test 2 32Bits Sliding Ones write operations - Passed

             

            Test 2 32Bits Sliding Ones verification operations - Passed

             

            Test 3 32Bits Sliding Zero write operations - Passed

             

            Test 3 32Bits Sliding Zero verification operations - Passed

             

            Memory Deallocated.

             

            --- Subtest - Memory Stress Test Passed!!!  ---

             

            Integrated Memory Controller Stress Test Passed!!!

             

            End Time: Tue Jun 14 11:24:52 2016

             

            Total Time:  seconds: 0

             

            --------------------------------------------------------------------

             

            PCH Test

             

            Module Version: 1.0.9.32b.W

             

            Start Time: Tue Jun 14 11:24:52 2016

             

            Test Result - PASS

             

            Chipset          : Intel(R) H170 Chipset

             

            Chipset Stepping : D1

             

            No device connected to PCI Express Port 1

             

            No device connected to PCI Express Port 5

             

            1 device connected to PCI Express Port 9

             

               1 : Realtek PCIe GBE Family Controller

             

            No device connected to PCI Express Port 13

             

            1 device connected to PCI Express Port 17

             

               1 : Puente PCI est�ndar PCI Express a PCI/PCI-X

             

            No device connected to SATA Controller

             

            2USB devices detected

             

               1 : Dispositivo de entrada USB

             

               2 : Dispositivo compuesto USB

             

            2 device connected to Intel High Definition Audio Controller

             

               1 : Realtek High Definition Audio

             

               2 : Sonido Intel(R) para pantallas

             

            Platform Controller Hub Test Completed!!!

             

            End Time: Tue Jun 14 11:24:53 2016

             

            Total Time:  seconds: 1

             

            --------------------------------------------------------------------

             

            IGD Module Test

             

            Module Version: 1.0.12.32b.W

             

            Start Time: Tue Jun 14 11:24:53 2016

             

            Test Result: PASS

             

            Expected: As defined in IGD_LocalConfig.xml file

             

            Received: 0x5E

             

            End Time: Tue Jun 14 11:24:53 2016

             

            Total Time:  seconds: 0

             

            --------------------------------------------------------------------

             

            GFX Module Test

             

            Module Version: 1.0.12.32b.W

             

            Start Time: Tue Jun 14 11:24:53 2016

             

            GFX Module Test: PASS

             

            End Time: Tue Jun 14 11:25:21 2016

             

            Total Time:  seconds: 28

             

            --------------------------------------------------------------------

             

            CPU Load

             

            Module Version: 1.0.10.32b.W

             

            Start Time: Tue Jun 14 11:25:21 2016

             

            CPU Load: PASS

             

            End Time: Tue Jun 14 11:29:21 2016

             

            Total Time:  seconds: 240

             

            --------------------------------------------------------------------

             

            --- IPDT x86 - Temperature Monitor Results

             

            --- Temperature Test ---

             

            ...

             

            Version 1.0.12.32b.W

             

            ...

             

            72 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 72 degrees below max

             

            --- Temperature Test ---

             

            ...

             

            Version 1.0.12.32b.W

             

            ...

             

              

             

            Entering run forever

             

            71 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 71 degrees below max

             

            Test PASSED

             

            70 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 70 degrees below max

             

            Test PASSED

             

            69 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 69 degrees below max

             

            Test PASSED

             

            69 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 69 degrees below max

             

            Test PASSED

             

            68 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 68 degrees below max

             

            Test PASSED

             

            68 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 68 degrees below max

             

            Test PASSED

             

            68 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 68 degrees below max

             

            Test PASSED

             

            68 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 68 degrees below max

             

            Test PASSED

             

            67 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 67 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            67 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 67 degrees below max

             

            Test PASSED

             

            67 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 67 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            66 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 66 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            64 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 64 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            64 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 64 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            64 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 64 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            64 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 64 degrees below max

             

            Test PASSED

             

            63 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 63 degrees below max

             

            Test PASSED

             

            64 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 64 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            65 degrees C below maximum

             

            Test Result - PASS

             

            Expected Greater than 1 degrees below max

             

            Received 65 degrees below max

             

            Test PASSED

             

            Temperature Monitor Stopped

             

            --------------------------------------------------------------------

             

            System Information

             

            ------------------

             

            Processor Name: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz

             

            Processor Information: x64 Family 6 Model 94 Stepping 3

             

            Number of Physical Cores: 4

             

            Number of Logical Cores: 4

             

            Installed System Memory: 4 GB

             

            Operating System: Microsoft Windows 7 Professional 32 bits

             

            Graphics Information: Intel(R) HD Graphics 530

             

            System Product: H170-HD3-CF

             

            System BIOS: F4

             

            --------------------------------------------------------------------

             

            --- IPDT x86 - End Time: 14/06/2016 11:29:21

             

            --- IPDT x86 - Result: Pass

             

            --------------------------------------------------------------------"

            • 3. Re: DOS commands no response over i5 6400
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi GjParada,
               
              I can see that your processor Intel® Core™ i5-6400 passed all the tests, what was me processor model you used to have to run this program?
               
              Could you please attach the result of the Intel® System Support Utility? in order to get more information about your system configuration. 
              https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
               
              Can you please tell me the system requirements for that Program?
               
              Regards,
              Hellen.
               

              • 4. Re: DOS commands no response over i5 6400
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi GjParada,
                 
                I would like to know if there is any update regarding the information requested previously.
                 
                Regards,
                Hellen.