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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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I need help please

CFair2
Beginner
2,061 Views

I just downloaded the Intel driver updater and downloaded the latest update available for my Intel graphics HD 5500 Driver and I tried playing one of my games on steam and all I could see is red dots all over my screen and I don't know what to do about it, can anybody please help me with my problem

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idata
Employee
438 Views

Hello, ChickenFuzzNuts:

 

I am sorry to hear you are having this behavior from your system but lets find a solution for it.

 

In order to do so, please provide me with the following information.

 

1. Fill out the form in here /thread/77761 https://communities.intel.com/thread/77761

 

2. Intel® System Support Utility report

 

How to get that report?

 

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

-Download the utility

 

-Scan your system with the utility

 

-Export the report and attach it to your answer with the advanced editor option

 

Regards,

 

Esteban C
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idata
Employee
438 Views

Hello, ChickenFuzzNuts:

I was checking this thread and I would like to know if there is any update regarding the information requested previously.

I look forward to hearing from you.

Regards,

 

Esteban C
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idata
Employee
438 Views

Hi, ChickenFuzzNuts:

 

 

I was curious about the issue you were having with the games from Steam.

 

 

Are you still experiencing?

 

 

Hope can hear from you 🙂

 

 

Regards,

 

Esteban C
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