1 2 3 Previous Next 42 Replies Latest reply on Dec 21, 2016 11:43 AM by Intel Corporation

    Bad rendering 530 HD

    Luigi.O

      Hi,

      I bought an I5 6600K a few weeks ago, but i noticed some graphic issue with the GPU.

      Issue1: Sometimes when I resize a window the written is not readable (see "Issue1.PNG").

      Issue2: In some games (the games in the photos are "Rocket League" and "Brothers") I have a bad rendering (see "Issue2 (1)/(2).jpg"). Is not all the time, just flash every 1-2 secs when some object moves or change the view.

      There is no way to remove the problem for Brothers, in Rocket League I found a compromise setting in this way:Config.jpg.

      I don't know what's wrong, because i know for sure that this cpu is good for this games in high quality, I checked on Best Gaming Settings.

      I tried to uninstall and install again the drivers, no luck.

      I used this monitor and cable with an other pc, and no issues.

       

      Can you please tell me how to solve it?

       

      Update 02/06/2016 02.43:

      I tried to unistall the drivers without internet connection. OS installed its general drivers (version 21/06/2006 - 10.0.10586.0).

      Issue 1: none.

      Issue 2: none but fps too much slow (2-3 fps).

       

      So I tried to install without connection the drivers intel v.15.40.23.4444 (64bit) suggested by intel site, but it installed the version 20.19.15.4444 insted,

      Issue1: none (for now)

      Issue 2: Same of version 20.19.15.4424

       

      So now I have version 20.19.15.4444 and I have updated the DxDiag, DispDiag-Intel-Issue and Intel System Support files.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): x

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel I5 6600K - HD 530 Graphics

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Only integrated graphics

      Make and model of any Displays that are used to see the issue.
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP - My tv - TL22

      How much memory [RAM] in the system.

      16 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      HDMI (no brand)

      Hardware Stepping.

      PCI\VEN_8086&DEV_1912&SUBSYS_7A121462&REV_06

      PCI\VEN_8086&DEV_1912&SUBSYS_7A121462

      PCI\VEN_8086&DEV_1912&CC_030000

      PCI\VEN_8086&DEV_1912&CC_0300

      Software (SW)

      Operating System version .

      Windows 10 Pro 64bit

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1039.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors.

      20.19.15.4424

      SW or Apps version used to replicate the issue.

      Last version

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1360x768 - 60p Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      Power cable plugged in.

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      Issue 1:

      1. Open a system window (like a folder)
      2. Resize it

      Issue 2:

      1. Open the game
      2. Move the view or walk

      ...

        • 1. Re: Bad rendering 530 HD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Luigi.O,
           
           In regards to your low performance graphics issue, I suggest you to narrow down the problem changing the processor base frequency to default 3.33 GHz in the BIOS of your motherboard. If you have any overclocking setting in the BIOS, disable it.
           
          The last 4 digits of the version determine graphics driver. The previous numbers are for internal purposes.
           
          Please let me know how the system works with your game.
           
          Regards,
          Mike C

          • 2. Re: Bad rendering 530 HD
            Luigi.O

            Hi Mike,

            thank you for reply and information.

            My processor default frequency is 3.5 GHz (at least this says the box).P_20160603_033848.jpgso why should I change it to 3.33?

            By the way I tried, but no results. The games still remain glitchy.

            CPU.PNG

             

            If I did wrong, please tell me.

            The overclocking setting was disabled from start (again...why should I not overclock the cpu if I bought the K and unlocked version to do it if needed?).

            I hope it's a drivers problem and not a defective cpu.

             

            Regards,

            Luigi O.

            • 3. Re: Bad rendering 530 HD
              DeanG

              Regarding 'Issue1.png' posted by Luigi: I'm seeing the exact same problem.

               

              See images attached.  Upon re-sizing the window width, artifacts appear in parts of the window.

               

              Certain regions of a window don't repaint when they're supposed to.  If I drag the window off screen and then back, the affected window *does* repaint correctly. 

               

              It's like the driver is ignoring the final request to repaint the window. 

               

              Example 1:

              hd530_window_draw_issues.png

               

              Example 2:

              hd530_window_draw_issues_2.png

               

               

               

              My system:

               

              i7 6700K.  Overclocking: No.

              Intel HD Graphics 530 (Latest driver: 20.19.15.4424, 31/March/2016)

              Display Port.

              Windows 10 Pro (64 bit)

               

              hd530_driver.png

              • 4. Re: Bad rendering 530 HD
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Luigi.O,
                 
                Overclocking is allowed in unlock processors; however, it is under customer ‘s risk. The system performance could experience random issues.
                 
                Let me know if you have the same problems with default settings. If problem continues tell me current resolution of your TV.
                 
                Hi DeanG,
                 
                There is a Beta graphics driver, please give a try and let me know how it works.
                 
                Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1 v 4444
                https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
                 
                Regards,
                Mike C

                • 5. Re: Bad rendering 530 HD
                  Luigi.O

                  Hi again Mike,

                  thanks for the information.

                   

                  Hi have all set on default.I have already written the resolution above, it's 1360x768 - 60p Hz (max 1920 x 1080, but the only good one with 530 HD is 1360x768).

                   

                  Regards,

                  Luigi O.

                  • 6. Re: Bad rendering 530 HD
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Luigi,
                     
                    I understood the current resolution is 1360x768 - 60Hz and it is supported. Please let me know which resolution you are trying to use, add Hz and bpp.
                     
                    Mike C

                    • 7. Re: Bad rendering 530 HD
                      DeanG

                      Hi Mike C,

                       

                      The Beta driver (v4444) worked, thanks a lot. 

                       

                      Window width sizing is working without the screen artifacts. 

                       

                       

                      Cheers,

                      Dean

                      • 8. Re: Bad rendering 530 HD
                        Luigi.O

                        Hi again Mike,

                        I'm not sure what are you asking for, but I tried: 1366x768 60 Hz 32 bit; 1600x900 60 Hz 32 bit; 1920x1080 60 Hz 32 bit.

                        The only one really compatible with fullscreen programs is the first.

                         

                        Regards,

                        Luigi O.

                        • 9. Re: Bad rendering 530 HD
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Luigi,
                           
                          Thank you for your feedback. I would like to understand better the issue. If you use Intel recommendations’ settings, the Rocket League game works properly (1366x768 60Hz); however, if you resize a window, problem happens randomly.
                           
                          Do you know, the size of the new window with issues?
                           
                          Mike C

                          • 10. Re: Bad rendering 530 HD
                            Luigi.O

                            Hi Mike,

                             

                            I'm sorry, maybe I didn't explain well. The "issue2" shows up with every resolution.
                            Generally the only good resolution is 1366x768 60 Hz, the other resolutions cut part of screen.

                            So this is not the problem. I don't know what is, I'm here to find out.
                            The "issue2" is red or blue lines flashing on screen (see "issue 2 (1).jpg" and "issue 2 (2).jpg" in the first post), that happens every time I open a game and remains until I close it.

                            A clue that I notice, both games with this problem (Rocket League and Brothers) are powered by "Unreal Engine", anyway this games should be good with this graphics card, so I don't know what's happening.

                             

                            Regards,

                            Luigi O.

                            • 11. Re: Bad rendering 530 HD
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi Luigi,
                               
                              Intel recommends to use the resolution of 1366x768 60Hz, higher resolutions might have random issues.
                               
                              Better graphics performance requires an external graphics card according to game requirements.
                               
                              Rocket League Recommended Requirements
                              http://www.systemrequirementslab.com/cyri/requirements/rocket-league/12743
                               
                              Mike C

                              • 12. Re: Bad rendering 530 HD
                                Luigi.O

                                Hi Mike,

                                 

                                sorry but I can't take this answer as correct. The site you gave to me is not reliable, I can play games like Dark Souls III, so it is not a power issue, but it's on drivers.
                                Have a look at this video: Will It Play? - HD 530 - Rocket League - YouTube , he play at maximum quality in 1920x1080 resolution without graphical issues. The graphics card is the same, the processor is not.
                                If you continue saying that this is normal, you force me to open a warranty ticket to return the processor.

                                 

                                P.s. I am using 1366x768 60p Hz resolution, please stop saying that.

                                And again, Rocket League is just an example, is not the only program with issues, this is not normal.

                                 

                                Luigi O.

                                • 13. Re: Bad rendering 530 HD
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi Luigi,
                                   
                                  I have sent your case to my upper managers; they are going to study your case and try to get a workaround in regards to your issue.
                                   
                                  Mike C

                                  • 14. Re: Bad rendering 530 HD
                                    Luigi.O

                                    Hi Mike,

                                     

                                    ok, thanks, I'll wait that.

                                     

                                    Luigi O.

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