I have a Plugable USB 3.1 Gen 2 SATA Vertical Hard Drive Dock | Plugable that works great wit a USB 3 C-C cable.
It works plugged in directly to the NUC, and downstream of a Thunderbolt 3 device.
No configuration change necessary.
Does the hub require power?
The hub does not require power. I am thinking perhaps that the device on the other end of the connection must be USB 3.1 exactly (not backwards compatible). That is, I think it cannot be USB 3.0 with a type C connection. Is that right? If so, that would explain why my Nexus 6P and hub both do not work. I don't think either one is 3.1. I think they just have the same kind of connection and actually 3.0.
I need to acquire a USB 3 C-B cable to test my USB 3.0 drive bay.
But I would expect any down level USB device to work.
First of all, sorry for the delayed answer!
Now, while using adapters or hubs, the best way to go in order to get the best performance out of the adapter/hub is using an active or powered device (adapter/hub).
With an active hub there are more chances that it can work since more power will be available to make the device work properly.
Here is an article of tested peripherals from Intel for this NUC, hope you can check it out: http://www.intel.com/content/www/us/en/support/boards-and-kits/000020804.html?wapkw=nuc6i7kyk
As of now, if possible, test the behavior of your system with a powered hub and let us know how it goes :)
I am assuming the device I bought is just not compatible as I have never been able to get it to work with anything connected. I specifically bought one that did not have a power cable...because that's what I wanted. However, it doesn't work with even just a keyboard connected to it or a device that has its own power (external hard drive array). At first, I wondered if maybe it was just not installed properly, driver-wise, but I am now thinking that either the port just does not work or the hub is not compatible.
Thank you for your answer, Mystik
Please install the Thunderbolt™ 3 Firmware update if you haven't already: https://downloadcenter.intel.com/download/26141/Thunderbolt-3-Firmware-Update-Tool?product=89187
Then, do you have a tb device (not the hub) to test the port itself? as you mentioned it could also be a hw issue with the port.
Using a powered hub would provide you with more possibilities for it to work, since powering all the USB 3.0 ports would be out of the equation, it'll be more reliable in terms of connectivity (the hub)
Hope you can get this set up as desired, please let me know how it goes with the firmware update.
I tried running the update, but this attached is what's shown. As you can see, I do have the software installed (it is over to the left opened).
It seems that the attached hub does get power from the port...because the LEDs do light up. I think a while back I also witnessed that it would charge my phone. But, I haven't been able to get it to do anything else. Unfortunately, I don't have another device to try at this time. I hesitate to buy one since it might not work.
It seems the hub is not being recognized properly and a TB device is required to install the firmware mentioned before; at this point, you can try to test the sytem with another thunderbolt device or request a replacement for the unit if no TB device is available.
Here the phone support for all our locations:
North America: Phone Number: 1-916-377-7000
Monday - Friday
7:00 AM to 5:00 PM (Pacific Time)
Hope you can get this configured as desired :)
If any further inquiries are present, feel free to let us know.