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windows 10 Graphic drivers for 4k Dell UltraSharp UP3214Q monitor?

idata
Employee
3,797 Views

When are we gonna see any working windows 10 Intel Graphic drivers (Gen4) for my 4k Dell UltraSharp UP3214Q monitor? there are still so many bugs with the latest 15.40.22.4424 or the beta 4444 all those Little bugs with changing resolution, desktop Icons moving around, font size changing size and more, is stoping me from upgrading to windows 10

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idata
Employee
1,452 Views

Hi KlasBell,

 

 

To better understand in order to help you.

 

Could you please provide more information about your system? Which is your processor model?

 

 

Regards,

 

Hellen.

 

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idata
Employee
1,452 Views

Processor model is Intel Core i7-4790K, motherboard is ASUS SABERTOOTH Z87, but I cant be the only one having this problem on a 4k Dell UltraSharp UP3214Q monitor or?

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idata
Employee
1,452 Views

Hi KlasBell,

 

 

I these are the max resolution to your Intel® Processor, according to the connection.

 

 

I suggest you to install this Intel® Graphics Driver for Windows® 10 4th Gen.

 

https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496

 

 

Could you please run the Intel® System Support Utility and attaché the results?

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

How are you connecting your PC to your Monitor? The best way to go is to use straight connections (HDMI to HDMI, DP to DP, etc).

 

 

Regards,

 

Hellen.

 

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idata
Employee
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I allready tried that graphic driver and it was no good, the drivers are getting better and better, the first ones was useless, does intel have any way to test the 4600 graphic with a 4k Dell UP3214Q monitor or any of the readers of this forum? there where the same problem with the early drivers with win 8.1 also, but now they have been fixed, DP-DP is my connection

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idata
Employee
1,451 Views

Hi KlasBell,

 

 

I am afraid to say that the only way to corroborate this, is comparing the resolution provide on the specs of your TV and the Resolution of your processor, but according to what you said DP – DP, can give you the resolution you are looking for.

 

 

These are the specs of your TV.

 

http://www.dell.com/ed/business/p/dell-up3214q/pd http://www.dell.com/ed/business/p/dell-up3214q/pd

 

 

Regards,

 

Hellen.

 

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idata
Employee
1,452 Views

The problem is not support of resolution, the problem is that sometimes when changing resolution the image just starts to flicker from White to black again and again, and the fonts in internet Explorer gets bigger, and all the desktop Icons move to the left side of the screen, this problem was also in the early days of windows 8.1 but are now corrected

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idata
Employee
1,452 Views

Thanks, the new drivers maybe improved a little I am not sure yet, but it`s not perfect, why does all the desktop Icons move to the left side of the screen after changing resoulution???

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idata
Employee
1,452 Views

Hi KlasBell,

 

 

Let me know if the new driver doesn't help you; also in regards to your question; that behavior is part of Windows® settings. You can try the following steps:

 

  • Right click on your desktop
  • View – uncheck (Auto arrange icons)

 

Please let me know the outcome.

 

 

Regards,

 

Hellen.

 

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idata
Employee
1,452 Views

I am using iconoid for auto arrange the Icons, the biggest problem is when changing resolution, sometime it just starts to flicker and the 4463 drivers don`t have support for custom made resolutions, do you have a Dell UP3214Q monitor to test it with?

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idata
Employee
1,452 Views

Hi KlasBell,

 

 

I was trying to do the test, but I need more information; could you please fill out the information asked in this site?

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Regards,

 

Hellen.

 

 

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idata
Employee
1,452 Views

Here is the xml file

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idata
Employee
1,452 Views

Hi KlasBell,

 

 

Thanks for that information, but in order to replicate this issue, I need more information.

 

Could you please explain me more about this? According to what I understand you are using a third party application to set Windows appearance, - How is Iconoid* configured?

 

-What resolution are you changing?

 

-What are the issues you are getting?

 

 

Regards,

 

Hellen.

 

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idata
Employee
1,452 Views

Iconoid is just a software that can restore the desktop icons when they sometimes all move to the left side of the screen when changing resolution, it has nothing to do with the problems

Sometimes when I change resolution to another resolution (all resolutions) the icons moves to the left and fonts (favorites bar) getting bigger in internet explorer, then I must use Iconoid restore for the icons, and log out from windows for a second and log in again to restore the fonts back to normal size

Often when I change resolution the entire screen starts flickering black to white and the change fails back to the resolution I allready had

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idata
Employee
1,452 Views

All of this happens when I use Intels controlpanel, it`s impossible to change resolutions with windows settings, then the screen goes black,

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idata
Employee
1,452 Views

Tried the new beta drivers 4474, same thing no improvement

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Hellen_D_Intel
Employee
1,452 Views

Hi KlasBell,

Could you please fill out the information request below? I need all this in order to replicate this.

regards,

Hellen

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

<td style="padding: 0 5.4pt; border-right-width:...
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idata
Employee
1,452 Views

How do I do that? is there I way to just insert the answers?

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idata
Employee
1,452 Views

Hi KlasBell,

 

 

Sure, you can copy the message on a new Microsoft® Word document; fill it out then, paste the document into the thread.

 

 

Regards,

 

Hellen.

 

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idata
Employee
1,309 Views

I was checking this thread and I would like to know if there is any update regarding the information requested previously.

 

 

Regards,

 

Hellen.

 

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