Scroll down to the last event, it should read sth. like "device installed, status 0x0"
Thank you for contacting the Intel Communities.
I would like you to perform the following steps in order to troubleshoot this.
1. Uninstall your graphics driver.
-Access the device manager (you can use windows start search to find it).
-Look for Display adapters double click on it.
-Right click on your Intel® HD Graphics and hit properties.
-Go to driver tab and hit uninstall.
-Select "Delete the driver software for this device"
2. Install all windows updates
3. Install the driver from HP
Besides that, I would like to gather some information on this to get a better overview of the issue.
A. The Intel® System Support Utility report
B. Which are the games that are starting this issue (please name some of them)
How to get that report?
-Download the utility
-Scan your system with the utility
-Export the report and attach it to your answer with the advanced editor option
In regards to the screenshot added above, please make sure you have the last of the option from the list selected.
I look forward to hearing from you.
Thank you so much for replying!!!
Just double checking before I do this, is it safe to delete the driver software for this device?
When I've uninstalled before, I've never done that. Mostly out of worry that that's unsafe and would really screw my laptop up.
Also some of the games this happens with are Civilization V, Enter the Gungeon, and Overwatch. I believe it has happened with others before, but I remember it first occurring with Civilization V, and more recently with the others.
Also, here is the new screenshot:
Thank you for the screenshot, it was installed properly.
Removing the driver software on your device has no harm, you can do it and then install the drivers again and it should remain the same.
Please let me know how your system behaves after following the instructions provided previously.
Alright, I uninstaled and deleted the files. I reinstalled on HP's website and also with windows update.
I feel like that could be a problem? Since HP might be installing a slightly different driver than Windows Update would? Not sure though.
I also attached the file that the utility made too!
I'll update you if I have any problems with it within the next day or so!
SSU FILE.xml.zip 6.0 K
I was playing Overwatch today, and it the display driver crashed yet again. It's only happened once so far but that means it's still a problem.
I am sorry to hear that ZzRr, I saw that you are using 10.18.15.4248 graphics driver, you can test the behavior of your system with the generic drivers from Intel, added below.
If you have issues installing the driver, you can try this method with the .zip file: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
Hope you can get this fixed with this driver, please let me know how it goes.
Alright, I will install that and get back to you if I have any problems!
This message appears when you have an OEM system, meaning that it was desiged, and integrated by a brand or manufacturer, they can limit the software that is installed in their systems (in this case the generic drivers from Intel), at this point, you can try the manual installation, that won't harm your device, you have the option to remove those drivers and go back to the drivers provided by the OEM for that reason it won't harm your system.
Please let me know how it goes.
So I installed this driver manually: Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]
But ended up with a driver version 18.104.22.16824
I even ran through the process twice, and for some reason it changes to that version instead of the 15.40.
I will run it for awhile and get back to you if I have any problems though. Is there anything else I should do as of right now?
Alright, awesome then!
It seems to be running well(so far), but is it safe to just keep this driver version installed?
I mean, it seems like my HP Envy has a slightly customized version of it, and shouldn't I have that one installed, if anything?
Yeah, it is giving me problems, but still just want to double check. Basically, is it safe to keep using this one even though there might be one my computer manufacturer deems better for my PC?