Update driver

[NNick6]

Is it possible to update my Intel Celeron N2940 on this website ?

[idata]

Hello, NickFrost:

You can test this driver in your system: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=tIf you have issues installing the driver, please follow this procedure:-Access the device manager (you can use windows start search to find it).-Look for Display adapters double click on it.-Right click on your Intel® HD Graphics and hit properties.-Go to driver tab and hit uninstall.-Select "Delete the driver software for this device"Then manually install the driver with these instructions:If you are using Windows 7*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.htmlIf you are using Windows® 10 & Windows 8* or Windows 8.1*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.htmlPlease let me know if you are able to install them with these instructions.Regards,Esteban C

[NNick6]

Thanks for the answer.

I did step by step what you wrote to me in the message with the device manager, display adapters, properties, uninstall and delete.

I then tried installing it automatically from the Zip file's map from the top link you gave me, it came back with this Error - "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer" - After that i tried to manually install it instead as they explain in the other link you gave me (the windows 8.1) and after i try to update the driver with the new one you gave me, it says -"Windows has determined the driver software for your device is up to date"- now here's the problem in all that, the one i had before all this was from 2015 the one i have now, the basic one it gave me since i had to restart the pc after uninstalling the driver, is from 2014, and from what i can see the one from the link you gave me is from 2016( sorry i cant remember the specific date's on any of them plus the version's).

I hope you can help me with this problem, and for now i will try to restore my pc back to before all this.

Thanks for your time.

[NNick6]

I wanna just add that the version i got now is (10.18.10.4276) from the date 17/8/15

and the one you gave me is (15.33.43.4425) from the date 5/13/16.

now i'm not that great of a computer specialist but isn't that a totally other version then mine ? or am i just being an idiot.

Thanks for your time.

[idata]

Thank you for the answer NickFrost, lets find out what is the model of your system, this would be to get the drivers from the manufacturer of the device.

To find this information you can run a system report called Intel® System Support Utility.How to get that report?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report and attach it to your answer with the advanced editor optionThis is probably happening due to the OEM limiting the third party (in this case Intel) drivers in their system, so lets get that report to find other drivers to be tested.I look forward to hearing from you.Regards,Esteban C

[NNick6]

Hello again and thanks for the answer, now as i said i'm no computer specialist so when you say the "advanced editor option" i got no clue as to how i'm suppose to do that. So i'm just going to give you the report from the "Summary view", as the only way i can think of right now (Ctrl-C)

Operating System:Microsoft Windows 8.1(6.3.9600 Build 9600)Physical Memory (Installed):4 GBProcessor :Intel(R) Celeron(R) CPU N2940 @ 1.83GHzSystem Type:x64-based PCDisplay Adapter(s):Intel(R) HD Graphics10.18.10.4276System Manufacturer:LENOVOSystem Model:Lenovo ideapad 1Network Adapter(s):Realtek PCIe FE Family Controller8.36.826.2014Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC2023.9.401.2015Remote NDIS based Internet Sharing Device6.3.9600.16384Disk(s):SAMSUNG MZYLF128HCHP-000L234.89 GB (available)6.3.9600.18203

Now this is most likely not all you need as there is also a "Detailed view" so if you could guide me through as to how, if you need more details then this.

Thank you for your time.

[idata]

Hello, NickFrost:

Thank you for the information provided.Please test the drivers here: http://support.lenovo.com/us/en/products/laptops-and-netbooks/flex-series/ideapad-flex-14-notebook?tabName=Downloads&linkTrack=Mast:SubNav:Support:Drivers%20and%20Software|Drivers%20and%20Software&beta=false http://support.lenovo.com/us/en/products/laptops-and-netbooks/flex-series/ideapad-flex-14-notebook?tabName=Downloads&linkTrack=Mast:SubNav:Support:Drivers%20and%20Software|Drivers%20and%20Software&beta=falseSelect a component "Display and Video Graphics"Select the correct OSFind the Intel VGA driversI look forward to hearing from you.Regards,Esteban C

[NNick6]

Thanks you for the answer.

Now i'm not sure exactly what you wanted me to do with that other then installing it i guess, so i did, and it failed just like the first one you gave me saying the exact same thing "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer".

I also noticed that the only Intel VGA driver available for my OS (8.1) was a - 10.18.10.3379 from 6/2/2015 - and the one i have now is - 10.18.10.4276 from 8/17/2015.

Appreciate the help so far. Thanks for your time.

[idata]

NickFrost, may I have the file provided by the other user but from your system? Chances are that I found a different model from your system.

Another option would be to access the Lenovo support page and look for the driver but I would be more than glad to do that for you.In regards to the process of attaching that report to your answer, please check steps below:1. Hit reply button2. Hit the Use Adcanced editor button in the upper right corner of the reply box that appeared3. Now you should be able to see the attach button in the lower right corner, click there4. Find the report saved from the Intel® System Support Utility and hit openangelo.arnigo25, I found the link below about the system you have, please check it and follow the recommendation in red letters there.http://www.acer.com/ac/en/US/content/support-product/4868;-;Aspire%20E1-472G http://www.acer.com/ac/en/US/content/support-product/4868;-;Aspire%20E1-472GRegards,Esteban C

[AArni]

Good Day,

Thanks for the response Esteban, I already run the windows updater and All my drivers are updated, I really think there is wrong with my Intel HD Graphics Family, its because I have this game running on the Intel HD Graphics and it doesnt work well, is there any new driver for the system I have? I also run this Intel Driver Update Utility and found this new driver version 15.33.43.4425, i downloaded it and run it doesnt seem to work as well. Any thoughts on this?

[AArni]

Mr. Esteban,

I think I found out the reason why the update is not working, it says here that my Windows 10 is already running with the November Update, but, as I looked into the manufacturers website, I found out that My Device which is Acer Aspire E1-472G is not supported by the Windows 10 November Update, and now I dont know what will I do, any thoughts on this sir?

[idata]

Hello, angelo.arnigo25:

Thank you for your answer and input on this.The driver 15.33.43.4425 is the latest driver released for this platform.An option to go would be to test the behavior of your system with previous releases for that driver.Previous versions are linked in the driver download page, under "Other Versions"https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33 https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-It would be good to perform these steps before every new installation:-Access the device manager (you can use windows start search to find it).-Look for Display adapters double click on it.-Right click on your Intel® HD Graphics and hit properties.-Go to driver tab and hit uninstall.-Select "Delete the driver software for this device"Please let me know how it goes.Regards,Esteban C

[NNick6]

Thank you for the answer.

Now i got two problems regarding your message about "a file provided by the other user but from my system" and the "advanced editor button"

First off, i got no idea, maybe just my bad English, but what file exactly do you talk about ? the SSU file you want me to attach ?

Which brings me to problem number two, because i don't see any "use advanced editor" button anywhere when i hit reply.

I maybe just don't understand you fully, but if you could be kind and explain it to me like a noob, i might get it.

Thank you for your time.

[idata]

Not a problem NickFrost, I can certainly further assist you with the process of attaching the SSU report to your answer.

Let's follow these steps:

1. Hit the reply button

2. Look for the advanced editor

3. Once in the advanced editor, look for the Attach button.

4. Find the SSU file you saved previously, select it and hit "Open"

5. Once that is done, you can write your reply or simply hit the Add Reply button.

Just in case, if you haven't exported the SSU report, here the instructions how to do it.

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility-Scan your system with the utility-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

I look forward to hearing from you.

Regards,

Esteban C

[NNick6]

Thanks for the answer.

I will attach a link with a screenshot showing that i got nothing like you do when you hit reply and since mine is in danish, its called "Kommentar" instead.

Now i don't know if i should change anything within my profile to get the same thing you got, or if its just not possible ? I tried to look around but found nothing regarding my problem.

Thank you for your time.

[NNick6]

I don't think i attached the screenshot before, so i'm doing that now.

[idata]

This could be a browser issue.

Some things that you can do:1. Use a incognito window (ctrl+shift+n // with chrome)2. Clear cookies and history (ctrl+h) then hit "Clear browsing data" button, select all options in the window shown then hit Clear browsing data button within the window poped upHope you can send that attachment.Regards,Esteban C

[NNick6]

Thank you for your answer.

I got a none related question for you regarding the reason i couldn't see the " Advanced editor button".

I tried what you told me to but it didn't work, i found out that only through my Email link it shows, which i find very strange.

Any idea as to why that is ?

But the SSU file is attached.

Thanks for the patience so far.

[idata]

Hello, NickFrost:

Probably that is related to the browswer used or the ISP could also be blocking some feeds that would not allow you to use that feature from the reply box.Now, in regards to drivers, the drivers that are installed in your system as of now are 10.18.10.4276 these drivers are the latest provided by Lenovo, the manufacturer of your device.In scenarios where OEM devices are used, the best way to go is to use the drivers provided by them, why? The integration, design and driver development is handled by them, this is to provide customers with any special settings and features to be used with that specific model.With that said, if you would like to update your graphics driver using the generic drivers from Intel, please note that there is a chance the device doesn't behave as if it were using the drivers from the OEM.Here the latest drivers from Intel side: https://downloadcenter.intel.com/download/25235/Intel-HD-Graphics-Production-Driver-for-Windows-7-8-1-64-bit-N-Series-?product=81505 https://downloadcenter.intel.com/download/25235/Intel-HD-Graphics-Production-Driver-for-Windows-7-8-1-64-bit-N-Series-?product=81505Hope this works for you, please let me know how it goes.Regards,Esteban C

[idata]

Hi, NickFrost:

I was wondering if you were able to get this fixed with the recommendationg given above?Please let me know 🙂Regards,Esteban C

[idata]

Hi, NickFrost:

Just wanted to check if the drivers are working properly on your device.

Regards,

Esteban C