1 2 Previous Next 23 Replies Latest reply on Jul 22, 2016 8:03 AM by Intel Corporation

    Update driver

    NickFrost

      Is it possible to update my Intel Celeron N2940 on this website ?

        • 1. Re: Update driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, NickFrost:


          You can test this driver in your system: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t


          If you have issues installing the driver, please follow this procedure:


          -Access the device manager (you can use windows start search to find it).
          -Look for Display adapters double click on it.
          -Right click on your Intel® HD Graphics and hit properties.
          -Go to driver tab and hit uninstall.
          -Select "Delete the driver software for this device"


          Then manually install the driver with these instructions:


          If you are using Windows 7*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

          If you are using Windows® 10 & Windows 8* or Windows 8.1*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html


          Please let me know if you are able to install them with these instructions.


          Regards,
          Esteban C

          • 2. Re: Update driver
            NickFrost

            Thanks for the answer.

             

            I did step by step what you wrote to me in the message with the device manager, display adapters, properties, uninstall and delete.

             

            I then tried installing it automatically from the Zip file's map from the top link you gave me, it came back with this Error - "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer" - After that i tried to manually install it instead as they explain in the other link you gave me (the windows 8.1) and after i try to update the driver with the new one you gave me, it says -"Windows has determined the driver software for your device is up to date"- now here's the problem in all that, the one i had before all this was from 2015 the one i have now, the basic one it gave me since i had to restart the pc after uninstalling the driver, is from 2014, and from what i can see the one from the link you gave me is from 2016( sorry i cant remember the specific date's on any of them plus the version's).

             

            I hope you can help me with this problem, and for now i will try to restore my pc back to before all this.

             

            Thanks for your time.

            • 3. Re: Update driver
              NickFrost

              I wanna just add that the version i got now is (10.18.10.4276) from the date 17/8/15

              and the one you gave me is (15.33.43.4425) from the date 5/13/16.

               

              now i'm not that great of a computer specialist but isn't that a totally other version then mine ? or am i just being an idiot.

               

              Thanks for your time.

              • 4. Re: Update driver
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Thank you for the answer NickFrost, lets find out what is the model of your system, this would be to get the drivers from the manufacturer of the device.


                To find this information you can run a system report called Intel® System Support Utility.


                How to get that report?


                -Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
                -Download the utility
                -Scan your system with the utility
                -Export the report and attach it to your answer with the advanced editor option


                This is probably happening due to the OEM limiting the third party (in this case Intel) drivers in their system, so lets get that report to find other drivers to be tested.


                I look forward to hearing from you.


                Regards,
                Esteban C

                • 5. Re: Update driver
                  NickFrost

                  Hello again and thanks for the answer, now as i said i'm no computer specialist so when you say the "advanced editor option" i got no clue as to how i'm suppose to do that. So i'm just going to give you the report from the "Summary view", as the only way i can think of right now (Ctrl-C)

                   

                   

                  Operating System:Microsoft Windows 8.1(6.3.9600 Build 9600)
                  Physical Memory (Installed):4 GB
                  Processor  :Intel(R) Celeron(R) CPU  N2940  @ 1.83GHz
                  System Type:x64-based PC
                  Display Adapter(s):Intel(R) HD Graphics10.18.10.4276
                  System Manufacturer:LENOVO
                  System Model:Lenovo ideapad 1
                  Network Adapter(s):Realtek PCIe FE Family Controller8.36.826.2014
                  Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC2023.9.401.2015
                  Remote NDIS based Internet Sharing Device6.3.9600.16384
                  Disk(s):SAMSUNG MZYLF128HCHP-000L234.89 GB (available)6.3.9600.18203

                   

                  Now this is most likely not all you need as there is also a "Detailed view" so if you could guide me through as to how, if you need more details then this.

                   

                  Thank you for your time.

                  • 6. Re: Update driver
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello, NickFrost:


                    Thank you for the information provided.


                    Please test the drivers here: http://support.lenovo.com/us/en/products/laptops-and-netbooks/flex-series/ideapad-flex-14-notebook?tabName=Downloads&linkTrack=Mast:SubNav:Support:Drivers%20and%20Software|Drivers%20and%20Software&beta=false


                    Select a component "Display and Video Graphics"
                    Select the correct OS
                    Find the Intel VGA drivers


                    I look forward to hearing from you.


                    Regards,
                    Esteban C

                    • 7. Re: Update driver
                      angelo.arnigo25

                      Good Day,

                       

                      I am also having the same problem as Nick Frost, every time I updated my Driver, it always states this error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer". I already tried those steps mentioned above but still I cant make it work, anyway, this is the report I got using the Intel® System Support Utility.

                       

                       

                      Operating System:Microsoft Windows 10 Home Single Language(10.0.10586 Build 10586)
                      Physical Memory (Installed):4 GB
                      Processor  :Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
                      System Type:x64-based PC
                      Display Adapter(s):Intel(R) HD Graphics Family10.18.15.4248
                      NVIDIA GeForce GT 720M10.18.13.6822
                      System Manufacturer:Acer
                      System Model:EA40_HW
                      Network Adapter(s):Qualcomm Atheros AR956x Wireless Network Adapter3.0.2.182
                      Realtek PCIe GBE Family Controller9.1.402.2015
                      Disk(s):WDC WD7500BPVX-22JC3T0476.80 GB (available)10.0.10586.0

                       

                       

                      Thanks,

                       

                      Angelo Arnigo

                      • 8. Re: Update driver
                        angelo.arnigo25

                        I also attached the XML file generated by the system support utility.

                         

                        Hope you can help me with this problem of mine.

                         

                        Thanks,

                         

                        Angelo Arnigo

                        • 9. Re: Update driver
                          NickFrost

                          Thanks you for the answer.

                           

                          Now i'm not sure exactly what you wanted me to do with that other then installing it i guess, so i did, and it failed just like the first one you gave me saying the exact same thing "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer".

                           

                          I also noticed that the only Intel VGA driver available for my OS (8.1) was a - 10.18.10.3379 from 6/2/2015 - and the one i have now is - 10.18.10.4276 from 8/17/2015.

                           

                          Appreciate the help so far. Thanks for your time.

                          • 10. Re: Update driver
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            NickFrost, may I have the file provided by the other user but from your system? Chances are that I found a different model from your system.


                            Another option would be to access the Lenovo support page and look for the driver but I would be more than glad to do that for you.


                            In regards to the process of attaching that report to your answer, please check steps below:


                            1. Hit reply button
                            2. Hit the Use Adcanced editor button in the upper right corner of the reply box that appeared
                            3. Now you should be able to see the attach button in the lower right corner, click there
                            4. Find the report saved from the Intel® System Support Utility and hit open


                            angelo.arnigo25, I found the link below about the system you have, please check it and follow the recommendation in red letters there.


                            http://www.acer.com/ac/en/US/content/support-product/4868;-;Aspire%20E1-472G


                            Regards,
                            Esteban C

                            • 11. Re: Update driver
                              angelo.arnigo25

                              Good Day,

                               

                              Thanks for the response Esteban, I already run the windows updater and All my drivers are updated, I really think there is wrong with my Intel HD Graphics Family, its because I have this game running on the Intel HD Graphics and it doesnt work well, is there any new driver for the system I have? I also run this Intel Driver Update Utility and found this new driver version 15.33.43.4425, i downloaded it and run it doesnt seem to work as well. Any thoughts on this?

                              • 12. Re: Update driver
                                angelo.arnigo25

                                Mr. Esteban,

                                 

                                I  think I found out the reason why the update is not working, it says here that my Windows 10 is already running with the November Update, but, as I looked into the manufacturers website, I found out that My Device which is Acer Aspire E1-472G is not supported by the Windows 10 November Update, and now I dont know what will I do, any thoughts on this sir?

                                • 13. Re: Update driver
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello, angelo.arnigo25:


                                  Thank you for your answer and input on this.


                                  The driver 15.33.43.4425 is the latest driver released for this platform.


                                  An option to go would be to test the behavior of your system with previous releases for that driver.


                                  Previous versions are linked in the driver download page, under "Other Versions"


                                  https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-


                                  It would be good to perform these steps before every new installation:

                                  -Access the device manager (you can use windows start search to find it).
                                  -Look for Display adapters double click on it.
                                  -Right click on your Intel® HD Graphics and hit properties.
                                  -Go to driver tab and hit uninstall.
                                  -Select "Delete the driver software for this device"

                                  Please let me know how it goes.


                                  Regards,
                                  Esteban C

                                  • 14. Re: Update driver
                                    NickFrost

                                    Thank you for the answer.

                                     

                                    Now i got two problems regarding your message about "a file provided by the other user but from my system" and the "advanced editor button"

                                     

                                    First off, i got no idea, maybe just my bad English, but what file exactly do you talk about ? the SSU file you want me to attach ?

                                    Which brings me to problem number two, because i don't see any "use advanced editor" button anywhere when i hit reply.

                                     

                                    I maybe just don't understand you fully, but if you could be kind and explain it to me like a noob, i might get it.

                                     

                                    Thank you for your time.

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