1 2 Previous Next 15 Replies Latest reply on Jul 21, 2016 6:52 AM by Intel Corporation

    Intel HD 530 - green dots

    lee_boze

      I have a Lenovo IdeaCentre AIO 700 23.8inch All-in-One. The processor is Intel i5-6400.  From the first time windows 10 loaded I noticed green dots on the screen at certain times. They look like dead pixels but they are not always present. They are most noticable on the log on screen, and on the start menu. When I disable the intel graphics display adapter, the Nvidia GT 930A takes over the display and there are no dots. I have updated the intel hd 530 driver to 20.19.15.4352 through windows auto udpate. But the problem persists. Any ideas?

       

       

      dots.jpg

        • 1. Re: Intel HD 530 - green dots
          Brohymn

          Hi. I have the exactly same problem but with white dots...... and artifacts on some games. Even with the latest driver (Beta 15.40.23.4444)

           

          Specs:

          Motherboard Asus Z170-P

          Intel I5-6400

          No external GPU installed (HD530 only)

           

          Hope to see some solution to this.

          Cheers

          • 2. Re: Intel HD 530 - green dots
            Brohymn

            I tried to roll back to driver version 20.19.15.4377 and dots were minimized/gone.. still occur with some applications but wayyyyy less noticeable.

             

            Just try that version. Hope it helps.

            Cheers

             

            EDIT: AFTER A COUPLE REBOOTs IT STARTED TO SHOWING DOTS AGAIN.. ARRGHHHHHH

            • 3. Re: Intel HD 530 - green dots
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello, All:


              I would like to gather some information from your system in other to better assis you on this.


              1. Please fill out this form: https://communities.intel.com/thread/77761
              2. Please provide me with the Intel® System Support Utility report


              How to get that report?


              -Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
              -Download the utility
              -Scan your system with the utility
              -Export the report and attach it to your answer with the advanced editor option


              I look forward to hearing from you.


              Regards,
              Esteban C

              • 4. Re: Intel HD 530 - green dots
                lee_boze

                My issue has been resolved, I'm not 100% what the fix was as I was trying many different drivers/fixes but I did see on a Lenovo support forum that someone had uninstalled the camera drivers and their problem went away. So I uninstalled the 3 RealSense drivers found under 'Imaging Devices' in the Device Manager. They have reinstalled themselves (presumable on reboot) and the dots I was seeing have disappeared. The Intel HD 530 driver I currently have is 20.19.15.4352.

                • 5. Re: Intel HD 530 - green dots
                  Brohymn

                  Category

                  Questions

                  Answers (N/A if not applicable)

                  Description

                  Provide a detailed description of the issue

                   

                  Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                  Always (100%): X

                  Often (51-99%):

                  Sporadic (20-50%):

                  Very Sporadic (<20%):

                  Hardware (HW)

                  Brand and Model of the system.

                    Intel Skylake HD Graphics 530

                  Hybrid or switchable graphics system?
                  ie Does it have AMD or NV graphics too?

                  No other GPU.

                  Make and model of any Displays that are used to see the issue (see note2 below).
                  LFP
                  = Local Flat Panel (Laptop panel)
                  EFP = External Flat Panel (Monitor you plug in)

                  Dell U2414H via HDMI

                  How much memory [RAM] in the system (see note2 below).

                  8Gb DDR4

                  Provide any other hardware needed to replicate the issue.
                  ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                  N/A

                  Hardware Stepping (see note1 below).

                  Screenshot attached.

                  Software (SW)

                  Operating System version (see note2 below).

                  Windows 10 x64 Bits

                  VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                  1036.0

                  Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                  20.19.15.4377

                  SW or Apps version used to replicate the issue.

                  Windows 10, Adobe Photoshop CC, PerformanceTest, others

                  Configurations

                  Single display, clone, or extended (see note2 below).

                  Single display

                  Display resolution & refresh rate setting of each display (see note2 below).

                  1920x1080 @ 60p

                  AC or DC mode, i.e. is power cable plugged in or not?

                  N/A

                  How to repro

                  Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                  A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                  1. 1. Turn on Computer. -White Dots Displayed on Windows Desktop
                  2. (static dots, but they move to other position as soon i move the mouse)
                  3. White Dots on Photoshop CC and strange flashing artifacts on images
                  4. Artifacts on PerformanceTest software too

                  (check screenshots)   

                  • 6. Re: Intel HD 530 - green dots
                    Brohymn

                    What i have tried so far:

                     

                    -Install almost all graphics driver available versions, including some from Asus (uninstalled older version first of course). Some have displayed less dots and artifacts (but none 100% working).

                    -Tested the monitor display with other computer (Result: monitor display is not the problem).

                    -Set the DRAM speed from 2666Mhz to 2133Mhz (Result: No improvements)

                    -CPU Temperature from 26ºCelsius to 34ºCelcius (Result: No overheating problem)

                    -Tested IntelProcessor Diagnostic Tool 64bit (Result: PASSED)

                    -Dxdiag (Result: No problems)

                     

                    One thing i noticed: When i uninstall all graphic card drivers, and Windows 10 install the generic graphics display driver no dots are displayed, so it must be a driver related thing.

                    White dots sometimes are not static at all. When i move the mouse they move and stop. I move it again and dots move too and stop. Sometimes they are moving constantly.And a can see flashing artifacts on Photoshop also (see screenshots).

                     

                    Thanks

                    • 7. Re: Intel HD 530 - green dots
                      Brohymn

                      New one:

                      • 8. Re: Intel HD 530 - green dots
                        Brohymn

                        Bump

                        • 9. Re: Intel HD 530 - green dots
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello, Brohymn:

                          Thank you for the information provided Brohymn it is really helpful.

                          I would like to ask some additional questions in order to better understand the scenario you are encountering with, and try to replicate it.

                          1. What is the PS version that you are using?
                          2. Is this happening while you perform a specific task? Meaning having an specific program opened or game.
                          3. Which are the games having the issue? could I have some screenshots?
                          4. Any input in regards of what triggers the issue would be great to have.

                          Look forward to hearing from you.

                          Regards,
                          Esteban C

                          • 10. Re: Intel HD 530 - green dots
                            Brohymn

                            Hi.

                             

                            1. What is the PS version that you are using?

                            Adobe Photoshop CC 2014

                             

                            2. Is this happening while you perform a specific task? Meaning having an specific program opened or game.

                            No. I just turn on the computer and dots appear AFTER windows 10 welcome screen (Welcome screen is dot free) . Dots appear also on Intel Graphics Control Panel or anything that has graphics (like images) or dynamic web menus.

                            No dots with generic Microsoft graphic drivers!!

                             

                            3. Which are the games having the issue? could I have some screenshots?

                            Is occurring in all games not a specific one (Call of duty Modern Warfare 3, Arcade tribe pool game, didn't try others). Artifacts similar to the screenshot i attached before (Flashing_artifacts_photoshop_CC.jpg)

                            (That screenshot is an illustration only, i cannot just print-screen the actual artifact)

                             

                            4. Any input in regards of what triggers the issue would be great to have.

                            -Photoshop: If i disable the graphics enhancements on Photoshop, after restart the software dots and flashing artifacts no longer appear. Some Photoshop plugins like Topaz Impression are still not working, causing artifacts on screen and Display Driver has stopped responding and has recovered...

                            -Windows: No idea. Dots just appear AFTER windows 10 welcome screen (Welcome screen is dot free). BUT No dots appear with generic Microsoft graphic drivers.

                             

                            Thanks

                            • 11. Re: Intel HD 530 - green dots
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello, Brohymn:


                              Thank you for the information provided.


                              So I went ahead and tested this behavior with a Intel® NUC Kit NUC6i5SYH it has Intel® HD Graphics 540


                              I downloaded the driver installed from your motherboard's website 20.19.15.4377 and set the resolution to match yours 1920x1080


                              Opened some explorer windows and the issue was not present.


                              In this case, my recommendation would be to test the behavior of your system with the drivers below:


                              1. 20.19.15.4416 from motherboard website: http://www.asus.com/us/Motherboards/Z170-P/HelpDesk_Download/
                              2. Beta 15.40.23.4444 (Latest) from Intel: https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
                              3. 15.40.22.4424 (Latest) from Intel: https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345


                              Hope I can get your outcome while using the drivers above.


                              Regards,
                              Esteban C

                              • 12. Re: Intel HD 530 - green dots
                                Brohymn

                                Hi. I tested all those drivers.. No success... and some are even worse...

                                I really don't know what to do next.

                                 

                                Thanks

                                • 13. Re: Intel HD 530 - green dots
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  I am sorry to hear that Brohymn, but let me further investigate into this, with the information I have, an investigation can be started, if any additional data is required I will let you know.

                                  I will keep you posted on this.

                                  Regards,
                                  Esteban C

                                  • 14. Re: Intel HD 530 - green dots
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello, Brohymn:


                                    I would like to check if you are experiencing this behavior with your system?


                                    Also, have you checked the latest driver released by Intel?


                                    Beta 15.40.26.4474 // https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
                                    15.40.25.4463 // https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345


                                    Please let me know.


                                    Regards,
                                    Esteban C

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