Thank you for contacting the Intel Communities.
I would like to gather some information from your system in order to better assist you on this.
1. Please fill out this form: https://communities.intel.com/thread/77761
2. Provide me with the Intel® System Support Utility report
How do I get that report?
-Download the utility
-Scan your system with the utility
-Export the report and attach it to your answer with the advanced editor option
I look forward to hearing from you.
Answers (N/A if not applicable)
Provide a detailed description of the issue
1. Display driver stopped responding and recovered.
Application has been blocked from accessing graphics hardware.
This error come very frequently while watchcing videos. It also appears randomly even when no load on display driver.
The system hangs when this error appears.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Often (51-99%): X
Very Sporadic (<20%):
Brand and Model of the system.
Dell Inspiron 5558 Touch
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Attached as hardware_id.png
Operating System version (see note2 below).
Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1366 x 768 (32 bit) (60Hz)
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
Install driver mentioned in windows 10 64 bit with latest updates as on 30th May 2016.
Perform multi tasking. example open webpages. watch videos
Watch video for more than 1hr length. VLC and windows media player.
Attached here screen shot of 2nd error.
Thank you for the information provided.
Chances are that you have encountered with this article, but in case you haven't, please check it out and perform the troubleshooting noted there, and let me know how it goes.
Additionally, have you tested the behavior of your system with the OEM driver: Video_Driver_TCH84_WN32_220.127.116.1104_A03.EXE
Thank you for you answer on this Mitesh.
Would like to double check, have you tested the 18.104.22.16824 driver?
Please let me know.
Thank you for your answer Mitesh, I just checked that Dell released a driver recently (16 Jun 2016)
Have you tested this driver? this is in order to test all the available options for you.
Also, another generic driver from Intel 22.214.171.12463: Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]
Hope you can test them and provide us with some feedback.
Intel has recently released a Beta driver that you can try.
I am positive this can work for the issue.
Here the link:
Hope I can hear from you soon with positive feedback :)