Thank you for contacting the Intel Communities.
I would like to gather some information about this in order to perform some tests on my end.
1. Please provide me with the Intel® System Support Utility report.
2. Fill out the form added here https://communities.intel.com/thread/77761
How to get that report?
-Download the utility
-Scan your system with the utility
-Export the report and attach it to your answer with the advanced editor option
I look forward to hearing from you.
I was checking this thread and I would like to know if there is any update regarding the information requested previously.
I look forward to hearing from you.
I'm having the same issues on the NUC6i5SYK (Iris 540) and NUC6i7KYK (Iris Pro 580).
Attached the SSU report and the Crash-Dump from Doom.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Doom tries to launch, the screen shortly goes black (switching resolution from 1440p to 1080p) and then the application crashes to the desktop.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EIZO FS2735 connected via Mini DP to HDMI cable
How much memory [RAM] in the system (see note2 below).
2x 8GB DDR4-2133 SODIMM
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Pro 64Bit Build 10586
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
2560x1440 @ 59Hz
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Launch Steam
- Launch Doom
- Crash to desktop
I hope you can fix this issue quick. Please also remember that there is Vulkan support coming to Doom very soon too
Thanks and regards from Germany,
Hi folks. I talked to the senior guys at Intel who look after the NUC, specifically about the Doom issue. First, they gave me the 4454 drivers - this helped resolve virtually all problems with other games. Doom however failed to start.
They said the graphic engineers are aware of the Doom issue and a fix is in the works. The ETA (a week ago) was about a month. So hold tight!
I would like to confirm that graphics team is already aware of this situation and it is being handled now.
Please take into consideration that this is a really new and demanding game which requires plenty of "juice", not saying that this unit wouldn't be capable of running the game at all, but it is not easy either for the high end graphics cards available in the market to run the game.
I am sorry to hear that Loeschzwerg, but let me update you by saying that the Graphics team is replicating/debugging this issue as of now.
As soon as I get an update for this, will let you know.
digitalhen: Have you tried the latest beta driver (v4474)? It solved the problem for me
Doom is playable at 1366x768 and High settings, Medium gives you a boost of ~3-4fps. At 1280x720 you can use the preset Ultra and activate the highest antialiasing mode. 1920x1080 sadly is a "no go" even at lowest settings.
There is another thread that I would like you to check that has more information about this matter.
As Loeschzwerg was saying, this is playable with the driver 4474 and settings provided as well.
Personally tested it and it worked, some screenshots and additional information has been added to the thread above.
If any additional inquiries are present, please let us know.
Thank you for the information provided Yups.
I recently updated the thread: https://communities.intel.com/thread/102309?start=60&tstart=0
This update is related to the Vulkan support, which is provided as of now by our Intel® Developer Zone: https://software.intel.com/en-us/forum
Reference driver from other thread: https://software.intel.com/en-us/blogs/2016/06/29/new-intel-graphics-test-driverdriver-for-windows-10-and-windows-781-15404473
As you might have read online, Intel announced that we are moving from beta support to full official support for the Vulkan* API on Windows going forward.
Vulkan* targets high performing real-time 3D graphics applications, like games, while giving low-overhead hardware control over GPU acceleration to developers. Vulkan* promises great performance and predictability, while paving the way to better equip games to handle virtual reality or 4k HDR.
For more information on Vulkan*: https://www.khronos.org/Vulkan
The graphics driver 126.96.36.19990 has been posted to Intel Download Center at the following direct link to the driver:
Platform and OS support:
7th Gen Intel(R) Core(TM) processor family
Microsoft Windows® 10
6th Gen Intel(R) Core(TM) processor family
Microsoft Windows* 7
Microsoft Windows* 8.1
Microsoft Windows® 10