System Unavailable Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue. We apologize for any inconvenience this may cause and appreciate your patience. - Intel Customer Support Team

[idata]

I have a defective i7 6700 k cpu.

If I fill all the fields in the guarantee center, I get all 4 days

System Unavailable Intel Customer Support Service

Request Management is unavailable.

We are actively working to resolve the system issue.

We apologize for any inconvenience this may cause and appreciate your patience.

-Intel Customer Support Team

[Amy_C_Intel]

Hello, firebird1:

Have you tried contacting our phone support? In case you haven't try that please give it a try, see here for the contact information http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support.

Regards,

Amy.

[idata]

my english is not so good

[idata]

Intel provides English and Spanish support, if one of these options does not work for you try creating a service ticket at the following link https://customercare.intel.com/?lang=en-US https://customercare.intel.com/?lang=en-US.

Regards,

Amy.

[idata]

same problem, fill in al the fields, at last submit

en than i si this

/message/398251# 398251 System Unavailable Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue. We apologize for any inconvenience this may cause and appreciate your patience. - Intel Customer Support Te

coming from te netherlands, mailto:firebird1@home.nl firebird1@home.nl

[idata]

Hello, firebird1:

Were you able to contact our support? I sincerely apologize for inconvenience that the website could have caused you. Regards,Amy.

[idata]

Has this been fixed? I'm getting the exact same "system unavailable" message. Been trying to create a ticket for the last couple of days.

[idata]

elfranco, I have checked the "Online Service Request" page and it is working fine, please try one more time.

Regards,

Amy.

[idata]

I just logged in, entered all the information, then pressed "submit". And got the famous "system unavailable" message.

[AWard6]

Have the exact same error, months later....

[idata]

Hello, All:

I have created a new account and gone trough the process of creating a ticket but the system worked fine, I was able to get the ticket number. Please, try one more time in a couple of hours.

Regards,

Amy.

[idata]

Well, perhaps you can tell us the magic trick to make it work? I just tried again (for, I don't know, perhaps the 6th time). Trying to do a CPU warranty return. Below is a screenshot of the main page. I press "Submit" and get the joyous "System Unavailable" page, as per usual. I'm logging in from Canada - does that make a difference? (This page is where the Intel Canada page directs support requests to anyway.)

[idata]

I've had problems with the online Service Request too.

Questions for you with this problem: What Internet Browser are you using, and do you use an Ad Blocker?

I use Firefox, and I use an Ad Blocker called Disconnect.

[AWard6]

I got my replacement CPU today, got over night shipping, use the chat support. That's how I did it. The whole process took about an hour and a half and I had my new CPU the next day.

I did try on both chrome and Firefox, both with Adblock plus. Neither worked.

[idata]

I've tried firefox, Chrome & IE. I don't have an adblocker per-se, however there is some limited amount of ad blocking provided by our network router. (Still get some ads, just not all of them.)

I tried the online chat; it said it was connecting me to an agent, but never did. Just spun a circle for 10 or 15 minutes.

I used the phone line. Spoke to a real, and very helpful, person, got the return sorted out.

[idata]

Hello, All:

I sincerely apologize for the inconvenience that the website could have caused.

I am glad to hear that you were able to replace your units. If you need further assistance let us know.

Regards,

Amy.

[RShaw1]

This error still plagues the warranty support site

"System Unavailable

Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue.

We apologize for any inconvenience this may cause and appreciate your patience.

- Intel Customer Support Team"

Been trying all day yesterday and this morning to get my lengthy report of text in explaining my findings and conclusion that my i7-6700k just had its physical core 3 die and now the whole system is unstable unless I set BIOS to 2 cores only.

I need a replacement, this CPU is only a couple weeks old... and the warranty site is giving me fits.

[idata]

IncredibleHat, have you tried contacting our phone support? See here for the contact information http://www.intel.com/content/www/us/en/support/contact-support.html# @12 Contact Support, select your product and you will find the phone number, choose the world icon at the bottom of this page see support options in other locations.

Regards,

Amy.

[idata]

Hi, firebird1 and peers:

I wanted to find out if you were able to get in touch with our support?

Here you can find the phone contact info for all the GEOs or locations supported over the phone:

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUFLAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4North America: Phone Number: 1-916-377-7000Business Hours:Monday - Friday7:00 AM to 5:00 PM (Pacific Time)

Hope we can hear from you soon :).

Regards,

Esteban C