1 2 Previous Next 18 Replies Latest reply on Nov 3, 2016 7:16 AM by Intel Corporation

    Chipset driver update Unknown Error

    tobleroneII

      1) Went here: https://downloadcenter.intel.com/

      2) Downloaded update tool. Update tells me I have version 10.0.10586 installed, and the latest version is 10.1.1.14. Device Manager confirms driver version. "Infinst" folder doesn't exist in registry, so can't confirm version that way.

      3) I download latest version and install fails from and "Unknown Error"

       

      It gives me to option to "View Log Files", but there are 3 of them and they are super long:

       

      "Chipset_20160522160728.log"

      "Chipset_20160522160728_0_SetupChipsetx64.msi.log"

      "Chipset_20160522160728_0_SetupChipsetx64.msi_rollback.log"

       

      If anyone needs one these these logs to help, I can post as requested.

        • 1. Re: Chipset driver update Unknown Error
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          I would like to know about your system configuration, please run the following utility and attach the results:
          http://www.intel.com/content/www/us/en/support/siu.html


          Allan. 
           

          • 2. Re: Chipset driver update Unknown Error
            tobleroneII

            x79 chipset

             

            Download Intel® Chipset Device Software (INF Update Utility)

            This is the driver im trying to install. Also it says: "Not sure if this is the right driver or software for your component? Run Intel® Driver Update Utility to automatically detect driver or software updates."

            Which I did and it points me to this driver.

            https://downloadcenter.intel.com/download/20775

            https://downloadmirror.intel.com/20775/eng/ReleaseNotes%2010.1.1.14.htm

            These are the release notes, note that it says: The Intel® Chipset Device Software contains support for the following: 3rd Generation Intel® Core™ processor family

             

            Here is your request.

             

            Intel System Identification Utility Reference Number: 0354 0096
            Date Created: Monday, May 23, 2016 2:32:59 PM
            ADVANCED

            SYSTEM INFORMATION
            Computer ManufacturerASUSTeK COMPUTER INC.
            Computer ModelP9X79 PRO
            Operating System (O/S)Microsoft Windows 10 (build 10586), 64-bit
            Operating System Build (O/S)10586
            Operating System (version)10.0.10586
            O/S Language1009
            System RAM16 GB
            .NET Framework Version3.5.30729.4926
            CD or DVD DeviceHL-DT-ST BDDVDRW UH12LS29
            System Hard Drive Overview
            System Total Storage Size:3.0 TB
            Local Disk G:\931.5 GB
            Used space:124.3 GB
            Free Space:807.2 GB
            Local Disk D:\1.8 TB
            Used space:1.4 TB
            Free Space:461.1 GB
            Memory Detail
            Total Physical Memory16 GB
            Available Physical Memory12.5 GB
            Total Virtual Memory2.0 GB
            Physical Drive2
            MakerWD
            ModelExt HDD 1021
            Bus TypeUSB
            Physical Drive1
            Maker
            ModelST2000DM001-9YN164
            Bus TypeSATA
            Internet Browser [101]Internet Explorer
            Internet Browser Version [101]11.306.10586.0

             

             

            GRAPHICS INFORMATION
            Graphics Product [1]NVIDIA GeForce GTX 560 Ti
            Video Memory4.0 GB
            Current Graphics Resolution1360x768
            Current Color Depth32 Bits Per Pixel

             

            MOTHERBOARD INFORMATION
            Manufacturernot detected
            ModelP9X79 PRO
            AA Numbernot detected
            BIOS VendorAmerican Megatrends Inc.
            BIOS VersionAmerican Megatrends Inc. 4701
            BIOS Release Date05/07/14
            System Memory16 GB
            Sound CardRealtek High Definition Audio

             

            PROCESSOR INFORMATION
            ManufacturerIntel
            ModelIntel(R) Core(TM) i7-3820 CPU @ 3.60GHz
            Intel Processor analysis toolsIntel Processor analysis tools
            CPU Speed3.6 GHz
            Link to Processor SpecificationLink to Processor Specification
            CPU Revision
            CPU Type00
            CPU Family06
            CPU Model2D
            CPU Stepping7

             

            WIRED NETWORKING INFORMATION
            Wired Networking ProductIntel(R)82579VbasedNetworkController(OEM)
            Driver Version12.12.140.22
            Hardware IDsPCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_05

             

            WIRELESS NETWORKING INFORMATION
            Wireless Networking Product
            Driver Version
            Hardware IDs*TEREDO
            • 3. Re: Chipset driver update Unknown Error
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Please bear in mind that Windows® 10 already have the latest INF chipset drivers.
              I have found version V10.1.2.8 WHQL, please try: http://dlcdnet.asus.com/pub/ASUS/misc/utils/Chipset_V10_1_2_8_WHQL_X99.zip?_ga=1.101139010.2128678461.1460402753

              Allan. 

              • 4. Re: Chipset driver update Unknown Error
                nickbo2003

                I Am Having the Chipset Driver 10.1.1.14  Install Unknown Error.

                Intel System Identification Utility Reference Number: 0354 9771

                Date Created: Wednesday, June 1, 2016 12:13:49 PM

                BASIC

                SYSTEM INFORMATION

                Computer Manufacturer  Gigabyte Technology Co., Ltd.

                Computer Model  P31-S3G

                Operating System (O/S)  Microsoft Windows 10 (build 10586), 32-bit

                Operating System Build (O/S) 10586

                Operating System (version)  10.0.10586

                System RAM  4.0 GB

                CD or DVD Device  ASUS DRW-24B1ST i ATA Device

                System Hard Drive Overview

                System Total Storage Size: 2.4 TB

                GRAPHICS INFORMATION

                Graphics Product  [1] AMD Radeon R7 200 Series

                Video Memory 3.7 GB

                MOTHERBOARD INFORMATION

                Manufacturer  ASUS

                Model  GA-P31-S3G (1.0)

                Serial No:  (01)04719331838140(21)SN0747403269

                BIOS Vendor Award Software International, Inc.

                BIOS Version Award Software International, Inc. F1

                BIOS Release Date 09/14/07

                Chipset:  Intel® P31 + ICH7 Chipset (version)  10.0.10586

                System Memory 4.0 GB

                Brand:  Kingston

                Memory Part No.:  KHX8500D2K2/4G

                Sound Card Realtek ALC662

                PROCESSOR INFORMATION

                Manufacturer Intel

                Model  Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz

                Intel Processor analysis tools Intel Processor analysis tools 

                CPU Speed 2.3 GHz

                Link to Processor Specification Link to Processor Specification

                Power Supply:  580w

                WIRED NETWORKING INFORMATION

                Wired Networking Product Realtek PCIe GBE Family Controller

                Driver Version 9.1.402.2015

                WIRELESS NETWORKING INFORMATION

                None

                ----------------------------------------------------------------

                Do You  need the 3 Log Files?

                • 5. Re: Chipset driver update Unknown Error
                  nickbo2003

                  When I  Run the:  Intel® Driver Update Utility

                  It said to run :       SetupChipset.exe 10.1.1.14

                  • 6. Re: Chipset driver update Unknown Error
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    I see your motherboard model is P31-S3G and the chipset type is a legacy product that does not have driver and support for Windows® 10. This is a compatibility issue with your chipset model and the operating system version. 

                    Allan. 

                    • 7. Re: Chipset driver update Unknown Error
                      Cybepunk

                      Iam having the same problem as well,Unknown error comes up

                      Intel program error on install - YouTube

                      Intel System Identification Utility Reference Number: 0355 0744
                      Date Created: Thursday, June 2, 2016 10:15:45 AM
                      ADVANCED

                      SYSTEM INFORMATION
                      Computer Manufacturer
                      Computer Model
                      Operating System (O/S)Microsoft Windows 10 (build 10586), 64-bit
                      Operating System Build (O/S)10586
                      Operating System (version)10.0.10586
                      O/S Language0409
                      System RAM8.0 GB
                      .NET Framework Version3.5.30729.4926
                      CD or DVD DeviceTSSTcorp CDDVDW TS-H653N ATA Device
                      System Hard Drive Overview
                      System Total Storage Size:931.1 GB
                      Physical Drive
                      Maker
                      Model
                      Bus Type
                      Local Disk C:\931.0 GB
                      Used space:672.0 GB
                      Free Space:259.0 GB
                      Local Disk E:\100.0 MB
                      Used space:82.4 MB
                      Free Space:17.6 MB
                      Memory Detail
                      Total Physical Memory8.0 GB
                      Available Physical Memory4.5 GB
                      Total Virtual Memory2.0 GB
                      Internet Browser [101]Internet Explorer
                      Internet Browser Version [101]11.306.10586.0
                      Internet Browser [102]Firefox
                      Internet Browser Version [102]46.0.1

                       

                       

                      GRAPHICS INFORMATION
                      Graphics Product [1]NVIDIA GeForce GTX 660
                      Video Memory4.0 GB
                      Current Graphics Resolution1680x1050
                      Current Color Depth32 Bits Per Pixel

                       

                      MOTHERBOARD INFORMATION
                      Manufacturernot detected
                      Model
                      AA Numbernot detected
                      BIOS Vendor
                      BIOS VersionAmerican Megatrends Inc. 080016
                      BIOS Release Date05/03/11
                      System Memory8.0 GB
                      Sound CardNVIDIA High Definition Audio

                       

                      PROCESSOR INFORMATION
                      ManufacturerIntel
                      ModelIntel(R) Core(TM) i5 CPU 760 @ 2.80GHz
                      Intel Processor analysis toolsIntel Processor analysis tools
                      CPU Speed2.8 GHz
                      Link to Processor SpecificationLink to Processor Specification
                      CPU Revision
                      CPU Type00
                      CPU Family06
                      CPU Model1E
                      CPU Stepping5

                       

                      WIRED NETWORKING INFORMATION
                      Wired Networking ProductRealtek PCIe GBE Family Controller
                      Driver Version9.1.402.2015
                      Hardware IDsPCI\VEN_10EC&DEV_8168&SUBSYS_816810EC&REV_01

                       

                      WIRELESS NETWORKING INFORMATION
                      Wireless Networking Product
                      Driver Version
                      Hardware IDsPCI\VEN_10EC&DEV_8168&SUBSYS_816810EC&REV_01
                      • 8. Re: Chipset driver update Unknown Error
                        nickbo2003

                        So would You Advice that I Reinstall my Win 7 Pro. Or Use the Driver from Win 10. Then not ever worry about New driver updates?

                        • 9. Re: Chipset driver update Unknown Error
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          @nickbo2003, yes, that would be an option, go back to Windows® 7 because you have a legacy chipset with no support for Windows® 10.

                          @Cybepunk, you have Windows® 10 on first generation controller, this does not support Windows® 10.

                          Allan. 

                          • 10. Re: Chipset driver update Unknown Error
                            ledif2

                            I finally managed to upgrade my laptop from Win 7 to 10 after 6 or so attempts and now it does not see the wireless adapter, did the intel driver update but I get the unknown error, any help will be appreciated

                             

                            Intel System Identification Utility Reference Number: 0355 3260
                            Date Created: Sunday, June 5, 2016 5:40:00 AM
                            BASIC

                            Collapse/Expand SYSTEM INFORMATION
                            Computer Manufacturer
                            Computer Model
                            Operating System (O/S)  Microsoft Windows 10 (build 10586), 64-bit
                            Operating System Build (O/S)10586
                            Operating System (version)  10.0.10586
                            System RAM  4.0 GB
                            CD or DVD Device  Slimtype BD E DS4E1S
                            System Hard Drive Overview
                            System Total Storage Size:453.7 GB
                            Local Disk D:\180.3 GB
                            Used space:391.0 MB
                            Free Space:179.9 GB
                            Local Disk C:\273.4 GB
                            Used space:106.1 GB
                            Free Space:167.3 GB
                            Collapse/Expand GRAPHICS INFORMATION
                            Graphics Product [1]Intel®HDGraphics
                            Graphics Driver Version 8.15.10.2900
                            3D AccelerationYes
                            Hardware Transform & Lighting Support Yes
                            Video Memory1.7 GB
                            Vertex Shader Support 4.0
                            Pixel Shader Support 4.0
                            Microsoft DirectX* Version 11.0
                            Collapse/Expand MOTHERBOARD INFORMATION
                            Manufacturer not detected
                            Model
                            AA Numbernot detected
                            BIOS Vendor
                            BIOS VersionAmerican Megatrends Inc. E1681IMR VER.10B
                            BIOS Release Date10/21/10
                            System Memory4.0 GB
                            Sound CardIntel(R) Display Audio
                            Collapse/Expand PROCESSOR INFORMATION
                            ManufacturerIntel
                            Model Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
                            Intel Processor analysis toolsIntel Processor analysis tools
                            CPU Speed2.4 GHz
                            Link to Processor SpecificationLink to Processor Specification
                            Collapse/Expand WIRED NETWORKING INFORMATION
                            Wired Networking ProductRealtek PCIe FE Family Controller
                            Driver Version9.1.402.2015
                            Collapse/Expand WIRELESS NETWORKING INFORMATION
                            Wireless Networking Product
                            Driver Version
                            • 11. Re: Chipset driver update Unknown Error
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              For the wirless adapter you would need to search the driver manually through the computer manufacturer's web site. 
                              If you have the computer model number I can try to search drivers for you. 

                              Allan. 

                              • 12. Re: Chipset driver update Unknown Error
                                Ritimb

                                I am facing exactly the same issue as tobleroneII is. Could you perhaps look at my configuration and suggest a solution. Thanks.

                                 

                                Intel System Identification Utility Reference Number: 0357 7206
                                Date Created: Monday, July 4, 2016 9:29:41 AM
                                ADVANCED

                                SYSTEM INFORMATION
                                Computer Manufacturer
                                Computer Model
                                Operating System (O/S)  Microsoft Windows 10 (build 10586), 64-bit
                                Operating System Build (O/S)10586
                                Operating System (version)  10.0.10586
                                O/S Language0409
                                System RAM  4.0 GB
                                .NET Framework Version3.5.30729.4926
                                CD or DVD Device  hp CDDVDW TS-U633J
                                System Hard Drive Overview
                                System Total Storage Size:596.0 GB
                                Physical Drive
                                Maker
                                Model
                                Bus Type
                                Local Disk C:\563.1 GB
                                Used space:311.4 GB
                                Free Space:251.7 GB
                                Local Disk D:\32.8 GB
                                Used space:28.0 GB
                                Free Space:4.8 GB
                                Memory Detail
                                Total Physical Memory4.0 GB
                                Available Physical Memory1.7 GB
                                Total Virtual Memory2.0 GB
                                Internet Browser [101]Internet Explorer
                                Internet Browser Version [101]11.306.10586.0
                                Internet Browser [102]Firefox
                                Internet Browser Version [102]47.0

                                 

                                 

                                GRAPHICS INFORMATION
                                Graphics Product [1]Intel®HDGraphics
                                Video Memory1024 MB
                                Current Graphics Resolution1366x768
                                Current Color Depth32 Bits Per Pixel
                                Graphics Product [2]Intel®HDGraphics
                                Video Memory3.0 GB

                                 

                                MOTHERBOARD INFORMATION
                                Manufacturer not detected
                                Model
                                AA Numbernot detected
                                BIOS Vendor
                                BIOS VersionHewlett-Packard F.27
                                BIOS Release Date12/21/11
                                System Memory4.0 GB
                                Sound CardIDT High Definition Audio CODEC

                                 

                                PROCESSOR INFORMATION
                                ManufacturerIntel
                                Model Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz
                                Intel Processor analysis toolsIntel Processor analysis tools
                                CPU Speed2.7 GHz
                                Link to Processor SpecificationLink to Processor Specification
                                CPU Revision
                                CPU Type00
                                CPU Family06
                                CPU Model25
                                CPU Stepping5

                                 

                                WIRED NETWORKING INFORMATION
                                Wired Networking ProductRealtek PCIe GBE Family Controller
                                Driver Version9.1.402.2015
                                Hardware IDsPCI\VEN_10EC&DEV_8168&SUBSYS_162F103C&REV_03

                                 

                                WIRELESS NETWORKING INFORMATION
                                Wireless Networking Product Intel(R) Centrino(R) Wireless-N 1000
                                Driver Version 15.11.0.7
                                Hardware IDsPCI\VEN_10EC&DEV_8168&SUBSYS_162F103C&REV_03
                                • 13. Re: Chipset driver update Unknown Error
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  I have reviewed the report and this is the same issue, Windows® 10 on first generation processor will not be supported. This means you will have issues with drivers that are not developed for your operating system. 

                                  Allan. 

                                  • 14. Re: Chipset driver update Unknown Error
                                    Toonybug

                                    Hello Allan,

                                     

                                    I am having the same problem. I just upgraded my mom's operating system to Windows 10. I figure that this operating system is not supported by her processor. Below is her computer's information just in case. If this is the case do I have to downgrade her to Windows 7 or are the incompatibilities something that one can live with?

                                     

                                    Intel System Identification Utility Reference Number: 0362 9342
                                    Date Created: Wednesday, August 31, 2016 11:23:00 AM
                                    BASIC

                                    Collapse/Expand SYSTEM INFORMATION
                                    Computer Manufacturer
                                    Computer Model
                                    Operating System (O/S)  Microsoft Windows 10 (build 10586), 64-bit
                                    Operating System Build (O/S)10586
                                    Operating System (version)  10.0.10586
                                    System RAM  4.0 GB
                                    CD or DVD Device  HL-DT-ST DVDRAM GH24NS90 ATA Device
                                    System Hard Drive Overview
                                    System Total Storage Size:688.8 GB
                                    Local Disk C:\223.1 GB
                                    Used space:21.2 GB
                                    Free Space:201.8 GB
                                    Local Disk D:\97.7 GB
                                    Used space:14.0 GB
                                    Free Space:83.7 GB
                                    Collapse/Expand GRAPHICS INFORMATION
                                    Graphics Product [1]Microsoft Basic Display Adapter
                                    Video Memory256 MB
                                    Collapse/Expand MOTHERBOARD INFORMATION
                                    Manufacturer not detected
                                    Model
                                    AA Numbernot detected
                                    BIOS Vendor
                                    BIOS VersionAward Software International, Inc. f9
                                    BIOS Release Date09/22/08
                                    System Memory4.0 GB
                                    Sound CardHigh Definition Audio Device
                                    Collapse/Expand PROCESSOR INFORMATION
                                    ManufacturerIntel
                                    Model Pentium(R) Dual-Core CPU E5200 @ 2.50GHz
                                    Intel Processor analysis toolsIntel Processor analysis tools
                                    CPU Speed2.5 GHz
                                    Link to Processor SpecificationLink to Processor Specification
                                    Collapse/Expand WIRED NETWORKING INFORMATION
                                    Wired Networking ProductRealtek PCIe GBE Family Controller
                                    Driver Version10.10.714.2016
                                    Collapse/Expand WIRELESS NETWORKING INFORMATION
                                    Wireless Networking Product
                                    Driver Version
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