7 Replies Latest reply on Jul 12, 2016 7:58 AM by Intel Corporation

    second life crash 3000hd

    firecaster

      Hi guys i brought this new laptop Toshiba Dynabook, im a regular Second life user from past 6years. But with this new laptop my Viewer crashes constantly. Even in Low settings.

      Specs

      Win 7 32bit

      4gb ram

      750 hdd

      core i7 processor

      Intel hd graphics 3000

      ISP with 30mbps speed

       

      Please help. All my drivers are up to date.

       

      thanks

        • 1. Re: second life crash 3000hd
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          firecaster:


          Thank you for contacting the Intel Communities.


          In order to better assis you on this, I would like to request some information from your system.


          1. Fill out the form here: https://communities.intel.com/thread/77761
          2. Please provide me with the Intel® System Support Utility report.


          How to get this report?


          -Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          -Download the utility
          -Scan your system with the utility
          -Export the report and attach it to your answer witht the advanced edditor option


          I look forward to hearing from you.


          Regards,
          Esteban C

          • 2. Re: second life crash 3000hd
            firecaster

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            Second Life (Virtual Game) Crashes when im online for more than 15 mins or if i Cam any user. It crashes frequently.

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            Always (100%): X

            Often (51-99%):

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            Toshiba dynabook T451/57DW

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            No

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            Generic PnP Monitor

            MONITOR\LGD02DC

            How much memory [RAM] in the system (see note2 below).

            4 gb

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            none

            Hardware Stepping (see note1 below).

            PCI\VEN_8086&DEV_0116&SUBSYS_FC501179&REV_09

            PCI\VEN_8086&DEV_0116&SUBSYS_FC501179

            PCI\VEN_8086&DEV_0116&CC_030000

            PCI\VEN_8086&DEV_0116&CC_0300

            Software (SW)

            Operating System version (see note2 below).

             

            Operating System:Microsoft Windows 7 Ultimate(6.1.7601 Build 7601

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            2104.0

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            9.17.10.4229

            SW or Apps version used to replicate the issue.

             

            Configurations

            Single display, clone, or extended (see note2 below).

            Single display

            Display resolution & refresh rate setting of each display (see note2 below).

            1366x768

            60p hz

            AC or DC mode, i.e. is power cable plugged in or not?

            both

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Second life viewer crash constantly
            2. Laptop over heating
            3. Battery draining quickly

            ...

            • 3. Re: second life crash 3000hd
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for the information provide firecaster, I went ahead and looked for the nearest configuration available from my end.

               

              Found a laptop with Intel® HD Graphics 3000 as well, downloaded the game and played it for around 20 minutes.

               

              While playing this game, I didn't receive a crash, I also left it open while gathering all the related information to the testing performed.

               

              Added you can find all the information gathered from the tests performed, also I added some screenshots of the in game, graphics settings, and temps for you to check.

               

              Some recommendations from my end for this scenario (also added in the file):

               

              -Monitor the temps (Try to contact the manufacturer of the device to see if the temps are ok)
              -Try to perform a clean up of the system, make sure fans are clean so airflow is good
              -Reinstall the game
              -Try to test with lower graphics settings
              -Run clean up software, recommended would be ccleaner, remove "junk" files

               

              Hope after following those recommendations you can get better performance from the system.

               

              It is good to consider, for how long has the system being used, how clean it is, for how long thw Windows 7* has been installed in the system (over time the OS can be filled with "junk" files from sofware installation that could affect the performance of the device)

               

              Regards,
              Esteban C

              • 4. Re: second life crash 3000hd
                firecaster

                Hi Esteban,

                 

                I really appreciate your efforts, but i request you to visit some high populate area Like clubs or chat hubs. And also Cam/view profile of any user around you.

                 

                Find the screenshots to see the difference between populated area and when there is no one around.

                Trust me when i took the screenshot of populated area the game crashed instantly.  

                 

                Thanks

                Firecaster

                • 5. Re: second life crash 3000hd
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Alright, not a problem, let me try to get to those crowded places, I will keep you posted.

                  Regards,
                  Esteban C

                  • 6. Re: second life crash 3000hd
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    So I headed a club in the game, stayed there for a while, it was slow or a little "laggy" but the game did not crash while performing the tests.

                     

                    At this point, we could try to remove and install the game again in your PC to discard any file corruption as the issue.

                     

                    An anti-virus software could also be affecting the performance, you could disable it for some testings to check if the problem remains.

                     

                    If the problem persists after performing those tests, an option would be to contact the developers of the game in order to get further support on this, we have tested this with the same driver 4229, used the nearest configuration available to perform the tests and still the issue is one-sided so it could be related to the game directly, for that reason I am recommending you to contact them.

                     

                    crowded place.pngcrowded with temps.pngsecond crowded with temps.png

                    Regards,
                    Esteban C

                    • 7. Re: second life crash 3000hd
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hey I was checking this thread firecaster, and wondered if you were still having the same behavior from your system.

                      Please let me know.

                      Regards,
                      Esteban C