5 Replies Latest reply on May 30, 2016 12:26 PM by Intel Corporation

    Intel HD 520 card causes white areas (blanks) in picture in Lightroom Develop module

    turnsalot

      @@Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      In Lightroom CC, in Develop Module, moving the adjustment
        sliders or just moving the cursor anywhere often causes the picture I’m
        working on to mostly turn bright white, or mostly bright white with
        holes.  Moving cursor on or off the
        adjustment panel restores picture (see attached examples).  Only happens when program told to use
        Graphics Processor via Edit>Preferences>Performance--does not happen
        when this box is not checked.

      Please place an X to the right of the option showing how often
        you see this issue using specific steps. (Ex: 'Every few times a game is
        started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%): X

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Lenovo Carbon X1 4th generation

      Hybrid or switchable graphics system?

        ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see
        note2 below).

        LFP
      = Local Flat Panel (Laptop panel)

        EFP = External Flat Panel (Monitor you plug in)

      Attached 3 scans

      How much memory [RAM] in the system (see note2 below).

      Attached 3 scans

      Provide any other hardware needed to replicate the issue.

        ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock,
        dongles/adapters, etc

      None

      Hardware Stepping (see note1 below).

      Attached

      Software (SW)

      Operating System version (see note2 below).

      Attached 3 scans

      VBIOS (video BIOS) version. This can be found in “information
        page” of CUI (right click on Desktop and select “Graphics Properties”.

      Attached Graphics Version.jpg

      Graphics Driver version; for both integrated Intel and 3rd
        party vendors (see note2 below).

      Attached 3 scans

      SW or Apps version used to replicate the issue.

      Lightroom CC 2015.5.1

      Configurations

      Single display, clone, or extended (see note2 below).

      Attached 3 scans (had to zip because of 5 attachment limit)

      Display resolution & refresh rate setting of each display
        (see note2 below).

      Attached 3 scans

      AC or DC mode, i.e. is power cable plugged in or not?

      Either

      How to repro

      Please provide steps to replicate the issue.  These steps
        are
      very crucial to finding the root cause and fix.

        A screenshot to illustrate the issue is a huge plus. A video of the failure
        is even better! Attach to the post or provide the YouTube link.

      1. Attached
          is a video that I compressed, as well as screenshots.
      2. Also,
          the graphics card passed the Lenovo graphics card tests that came with the
          laptop.