Unable to connect second monitor via HDMI (Intel® Xeon® Processor E3-1220)

[SBake3]

Hi,

I have a HP 22-3025na running an integrated cards on the Intel® Xeon® Processor E3-1220, on Windows 8.1, and I am unable to get the system to recognise my TV as a second display, using a fully working HDMI cable.

It does, however, detect and project absolutely fine during boot up, right up until the point that Windows starts, where the signal cuts out again.

I have tried:

- Dozens of driver packages, in differing combinations (those recommended by Intel, specialist ones, the latest releases and those last known to work after doing my research - using HP support, manual update, and third party specialist driver identification and update software)

- Disabling fast boot, as I thought this may be the cause

- Updating to Windows 10 (I have since recovered my Windows 8 system due to numerous wireless network problems with Windows 10)

- Installing Ubuntu as part of a duel-boot system - same issue

This represents about a week's worth of evenings trying to amend the problem, all without success. The only thing that worked was uninstalling the Intel drivers altogether, leaving me with basic drivers that displayed at a ludicrously low resolution and made working impossible. As I have an integrated all-in-one system, upgrading is not really an option, as it would require a motherboard and processor update, and I'm working on a work-bought system that is under warranty).

Is it as straightforward as Intel graphics hardware not supporting multiple monitors? This is pretty much my last go before I resign myself to buying a new system that doesn't have an Intel chipset. Any help or suggestions would be much appreciated.

Thanks!

[idata]

Hello, sb16:

Thank you for contacting the Intel Communities.I would like to gather some information from your system, with the model number provided HP website is sending me o a product with different specifications.Please attach the Intel® System Support Utility report to your answer so we can further assist you on this.How to get the Intel® System Support Utility report?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report and attach it to your answer witht the advanced edditor optionI look forward to hearing from you.Regards,Esteban C

[SBake3]

Hi Estaban,

Many thanks for your reply. I've run the report as suggested and the results are as follows:

Operating System:Microsoft Windows 8.1(6.3.9600 Build 9600)Physical Memory (Installed):8 GBProcessor :Intel(R) Pentium(R) CPU G3260T @ 2.90GHzSystem Type:x64-based PCDisplay Adapter(s):Intel(R) HD Graphics10.18.14.4170System Manufacturer:Hewlett-PackardSystem Model:2B3CNetwork Adapter(s):Realtek PCIe GBE Family Controller8.37.1119.2014Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter2023.5.130.2015Disk(s):ST1000DM003-1ER162384.88 GB (available)6.3.9600.16384

Thanks again,

Sam

[idata]

Hello, sb16:

There is a new driver release for this unit (20.19.15.4360) have you tested it?Some additional troubleshooting you could perform before installing this driver:-Access the device manager (you can use windows start search to find it).-Look for Display adapters double click on it.-Right click on your Intel® HD Graphics and hit properties.-Go to driver tab and hit uninstall.-Select "Delete the driver software for this device"-Then install the latest driver mentioned above.The driver can be found here: http://support.hp.com/ie-en/drivers/selfservice/HP-22-3000-All-in-One-Desktop-PC-series/7779739/model/8543393 http://support.hp.com/ie-en/drivers/selfservice/HP-22-3000-All-in-One-Desktop-PC-series/7779739/model/8543393Regards,Esteban C

[idata]

Hello, sb16:

Thought I would just check in and find out if you were able to test the behavior of your system with the driver recommended.I look forward to hearing from you.Regards,Esteban C

[SBake3]

Hi Esteban,

Thank you for the advice. I have tried the latest driver and, unfortunately, it transpired that my system specifications were not able to meet the driver's requirements. This surprised me as it I purchased it barely 9 months ago. I've reverted back to the latest driver that is compatible with my system according to the HP driver guide (10.18.14.4264), which is unable to support multiple monitors, and it is not upgradeable due to the integrated processor, chipset and graphics card. So I think I've exhausted all options at this point.

Thank you very much again for the help.

Kind regards,

Sam

[idata]

That seems weird sb16, as per the specifications of the Intel® Pentium® Processor G3260T (CPU taken from information received in previous answer) supports up to 3 displays.

I would like to request the xml file that you get after saving the Intel® System Support Utility report, with this file I will be able to double check the specs of your device and further assist you on this.How to get that report?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)Hope I can hear from you soon.Regards,Esteban C

[SBake3]

Hi Esteban,

Thanks for your further help. Please find the report attached.

Kind regards,

Sam

[bcoza]

Hi sb16,

Recently had the same issue on different system with identical boot up, once windows loads the intel HD 4600 graphics driver, secondary screen on HDMI goes to black and showing the no signal screen saver.

Here's something I found on intel's website.

It seems that they have been having this problem for over a year, and at one point, they offered the "test" drivers, but I cannot find anything past that..

[SBake3]

Hi bcozart,

Thanks for your response. Unfortunately it says that my system does not meet the minimum requirements to install the test drivers. The search continues! It may just be that I have a rare arrangement of specifications or something along those lines. Thanks for pointing it out however; I won't rule out trying it again.

Kind regards,

Sam

[idata]

Thank you for the information provided sb16.

Please follow these steps:-Access the device manager (you can use windows start search to find it).-Look for Display adapters double click on it.-Right click on your Intel® HD Graphics and hit properties.-Go to driver tab and hit uninstall.-Select "Delete the driver software for this device"This is the driver to be installed: https://downloadcenter.intel.com/download/25235/Intel-HD-Graphics-Production-Driver-for-Windows-7-8-1-64-bit-N-Series-?product=81504 https://downloadcenter.intel.com/download/25235/Intel-HD-Graphics-Production-Driver-for-Windows-7-8-1-64-bit-N-Series-?product=81504If you find the minimum requirements issue, please test this installation method: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.htmlRegards,Esteban C

[idata]

Hi, sb16 :

I was checking this thread and wondered if you were able to get this fixed with the recommendation given?

Please let me know.

Regards,

Esteban C

[idata]

Hey, sb16:

Are you still having this issue with your system?

Hope I can hear from you soon.

Regards,

Esteban C