Thank you for contacting the Intel Communities.
I would like to check some things about your system.
-Is this happening only with this web browser?
-Please provide me with the Intel® System Support Utility report.
How to get this report:
-Download the utility
-Scan your system with the utility
-Export the report and attach it to your answer witht the advanced edditor option
Any additional input that you think may affect, please add it in your answer.
I look forward to hearing from you.
This is happening only in Internet Explorer in Windows 8.1. I attached SSU result down the post.
I don't know if someone looked over this also, which was posted in this thread -BETA- 126.96.36.19980: Intel® Graphics Driver for Windows® 7,8.1,10
Answers (N/A if not applicable)
Provide a detailed description of the issue
When browsing facebook on IE 11, scrolling with page down, or sometimes even browsing computer files, I get explorer errors like this:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.18124
Application Timestamp: 5641278d
Fault Module Name: StackHash_2760
Fault Module Version: 6.3.9600.18258
Fault Module Timestamp: 56d878ce
Exception Code: c0000374
Exception Offset: PCH_FB_FROM_ntdll+0x0003C7EC
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2760
Additional Information 2: 2760047ed5421604e1db972ffbec7da2
Additional Information 3: 4353
Additional Information 4: 435387dac57f5336874c418d6277d6ea
Also sometimes when resizing pages the text becomes granulated and it dissapears
Other video card driver from other company had same issue and it was fixed like is described here: [SOLVED] Stackhash APPCRASH issue, Windows 7 SP1
I temporary found a fix, that proves it is the graphical driver or its components, by Enabling 64-bit processes for Enhanced Protected Mode in Internet Explorer Options, and not even a single error or text problems.
Also in game Fallout 4 after patch 1.2.37, till the last 1.5
textures and all other details are a big mess. Only lines and planes
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
Every single time
Brand and Model of the system.
Mb Asrock Z170 Extreme 7+ i7 6700k
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
No other graphic card
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 8.1 Pro x64
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Any Intel driver
SW or Apps version used to replicate the issue.
Internet Explorer 11 and Fallout 4 version 1.5
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Browsing facebook on IE 11, scrolling with page down.
- Play Fallout 4 patch 1.5
SSU.xml.zip 5.7 K
Thank you for the information provided.
I tried to replicate the issue with the nearest configuration avaialble without success.
The hardware used:
Intel® NUC Kit NUC6i5SYH
Intel® Core™ i5-6260U Processor
Intel® Iris™ Graphics 540
Windows 10* 64-bit
RAM: 8 GB at 1200
Have you tested your system with supported RAM speeds? DDR4-1866/2133, DDR3L-1333/1600 @ 1.35V
As per the information provided your RAM speed is 3200MHz, so changing that to a supported speed would be good to check.
Regarding the Fallout issue, have you tested this workaround? https://steamcommunity.com/app/377160/discussions/0/364041517012147849/
The graphics department of Intel is aware of that issue and this is being reviewed.
Ram speed it doesn't influence at all. My ram speed is on XMP 3200 1.35V.
I set ram speed to auto, XMP off, and it goes to 2133 1.2V, and same problems.
Tried with other weaker video card and none of these problems happens.
That drop down not showing correctly, it's happening less with each update of the video driver, and only in windows 8.1.
The error with stack hash is happening, only and only, in windows 8.1 ... in windows 10, IE 11 uses by default 64 bit processes so, you will not be able to replicate it.
The problem is not that I can't use windows 10 but sometimes I use 32 bit applications, and not only me, and it can give those errors while using those applications.
Ok, thank you!
Waiting for your result.
I would like to apologize for the delay on this Ronin, I am currently attempting to replicate this behavior with Intel® HD Graphics 530.
Just to double check, are you still experiencing this?
Will keep you posted on my findings.
Yes, this issue is very rare, only in windows 8.1 x64 Pro, and it just happened 30 mins ago when I started PC and IE ...
The issue with IE 11 and facebook it happens always on win 8.1. On win 10 on an earlier version was happening also. But now on the last insider version it doesn't happen. This issue is for sure from the driver because on other PC's I built for for my friends, with Haswell Intel CPUs, this doesn't happen.
What is strange is that any of the games I play and test, didn't give me any errors like that.
First of all, sorry for the delayed answer!!
So now, is this happening with the latest driver or beta for Intel® HD Graphics 530?
Here the drivers to be used:
Beta 188.8.131.5274 // https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
184.108.40.20663 // https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
Please let me know how it goes with these drivers :)
The first issue didn't happen anymore, but the second with IE11 error , is still happening and I think it has something to do with 32 bit memory address limitation.
On Fallout 4 there is problem with textures.
When I used this settings in the ini files :
and I started game from begining the texture mess it doesn't happen anymore. There is some "driver has recovered ..." problem, though, from time to time with game crash.
Alright, thank you for the answer provided Ronin.
Let me double check some info on my end to advise you how to proceed in this scenario.
Will keep you posted.
The issue happened again.
I said is very random ...
Would like to know, do you have the option to test this with a previous release of IE? and also testing this out with previously released drivers can let us know if this follows the software (IE) or the drivers.
That'd be good information to have, I haven't been able to replicate the issue so far.
Please let me know how it goes.