1 2 3 4 Previous Next 46 Replies Latest reply on Oct 21, 2016 12:07 PM by Intel Corporation Branched from an earlier discussion.

    Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal

    petergmauro

        Category

        Questions

        Answers (N/A if not applicable)

        Description

        Provide a detailed description of the issue

        I have version 4358 installed , and , it works fine .

        The problem is that it won't stay loaded.

        I have to reinstall it every time I wake the computer up from sleep, hibernate, or power up from a shut down.

        Windows 10 starts loading, with it usual logo , a square, displaying using the DVI monitor and a separate VGA monitor ,

        then turns  off the DVI monitor, but , continues on the VGA monitor.

        When it 's done , I just reload the Intel Graphics driver, and , everything is fine.

        But, that is a nuisance.

        So, it looks like something in Windows 10 isn't playing well with the graphics driver.

        Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

        Always (100%):X

        Often (51-99%):

        Sporadic (20-50%):

        Very Sporadic (<20%):

        Hardware (HW)

        Brand and Model of the system.

        Board: ASRock Z77 Extreme4

        Serial Number: E80-28005600262

        Bus Clock: 100 megahertz

        UEFI: American Megatrends Inc. P2.00 07/13/2012

        Hybrid or switchable graphics system?
        ie Does it have AMD or NV graphics too?

        No

        Make and model of any Displays that are used to see the issue (see note2 below).
        LFP
        = Local Flat Panel (Laptop panel)
        EFP = External Flat Panel (Monitor you plug in)

        Intel(R) HD Graphics 4000 [Display adapter]

        Acer S211HL [Monitor] (21.7"vis, s/n ETLP30D0022100DAC48512, March 2012)

        Generic Non-PnP Monitor

        How much memory [RAM] in the system (see note2 below).

        7894 Megabytes Usable Installed Memory

         

        Slot 'ChannelA-DIMM0' has 4096 MB

        Slot 'ChannelA-DIMM1' has 4096 MB

        Slot 'ChannelB-DIMM0' is Empty

        Slot 'ChannelB-DIMM1' is Empty

        Provide any other hardware needed to replicate the issue.
        ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

        DVI -C cable

        VGA cable

        Hardware Stepping (see note1 below).

        Intel Corporation

        10.18.10.4358

        Software (SW)

        Operating System version (see note2 below).

        Windows 10 Professional (x64) Version 1511 (build 10586.318)

        Install Language: English (United States)

        System Locale: English (United States)

        Installed: 12/10/2015 7:51:45 AM

        Servicing Branch: Current Branch (CB)

        Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)

        VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

         

        Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

        Intel Corporation

        12/21/2015

        10.18.10.4358

        SW or Apps version used to replicate the issue.

         

        Configurations

        Single display, clone, or extended (see note2 below).

         

        Display resolution & refresh rate setting of each display (see note2 below).

        Intel(R) HD Graphics 4000 [Display adapter]

        Acer S211HL [Monitor] (21.7"vis, s/n ETLP30D0022100DAC48512, March 2012)

        Generic Non-PnP Monitor

        AC or DC mode, i.e. is power cable plugged in or not?

        AC

        How to repro

        Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
        A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

        Windows 10 starts loading, with it usual logo , a square, displaying using the DVI monitor and a separate VGA monitor ,

        then turns  off the DVI monitor, but , continues on the VGA monitor.

        When it 's done , I just reload the Intel Graphics driver, and , everything is fine.



          • 1. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi petergmauro,
             
            Intel released a new graphics driver. Please download and keep the current driver in your desktop then, uninstall and delete the current driver from device manager.
             
            Finally, restart the system and install the new graphics driver manually from device manager.
             
            Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* (15.33.43.4425)
            https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499
             
            Manual Installation of graphics drivers
            http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
             

            Mike C



             
            • 2. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
              Ronin

              Hi petergmauro

              That's why I don't use windows 10 yet

              I don't know if really an windows or driver issue. but I wait till it's close to release the anniversary update as it's more stable.

              • 3. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                petergmauro

                Hi Mike,

                Something looks funny:

                My Device Manager properties says I have installed 10.18.10.4425

                But, you've listed 15.33.43.4425 as the correct identification. 

                I have downloaded the file from the link you provided, and ,  installed  , per your instructions.

                But, still ,I'm showing "  10.18.10.4425  "

                 

                And, I still have the same problem, I need to reload the Graphics driver every time I start from power down , sleep, or hibernate.

                Peter

                 

                • 4. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi petergmauro,
                   
                  You are already using the latest graphics driver on your computer. The last 4 digits determine the version.
                   
                  Your system is showing a strange behavior. Please send me the Intel® System Support Utility results. I will create a lab with a similar configuration.
                   
                  Intel® System Support Utility
                  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600
                   
                  Mike C

                  • 5. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                    petergmauro
                    Operating System:Microsoft Windows 10 Pro(10.0.10586 Build 10586)
                    Physical Memory (Installed):8 GB
                    Processor  :Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
                    System Type:x64-based PC
                    Display Adapter(s):Intel(R) HD Graphics 400010.18.10.4358
                    System Manufacturer:ASRock
                    System Model:Z77 Extreme4
                    Network Adapter(s):Broadcom NetLink (TM) Gigabit Ethernet15.6.1.3
                    Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC2013.12.720.2015
                    Disk(s):ASRock RAM Disk SCSI Disk Device127.74 MB (available)10.0.10586.0
                    ST2000DX001-1CM1641.74 TB (available)10.0.10586.0
                    WDC WD2002FAEX-007BA0847.64 GB (available)10.0.10586.0
                    • 6. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi petergmauro,
                       
                      I appreciated your response with the Microsoft system information; however, I need to collect more specific details of your configuration.
                       
                      Send me the results of Intel® System Support Utility and the graphics control panel report.
                       
                      Intel® System Support Utility
                      https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600
                       
                      Graphics Report
                      Open Intel® HD Graphics control panel>Options & Support>Information Center and click save, keep the .txt in your desktop.
                       
                      Mike C

                      • 7. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                        turbocomppro

                        I just came here to say that Gosa's answer (#53) in the old thread Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal solved my problem.

                         

                        Like all of you, I have had the same problem for 3 years now.  HDMI port does not detect my external monitor after a reboot via HDMI to DVI cable.  The workarounds on reinstalling drivers, disable/enable works until a reboot/sleep/hibernate.  Then I'd have to do it all over again.

                         

                        I have tried all the drivers from ones from 2012 to 2016.  Nope.  Bought different cables. Nope.  NONE OF IT WORKS!

                         

                        Then I read Gosa's post and immediately I knew 100% that this is the problem.  I did the mod described in his post: > Phil's technical blog : Fixed the DVI / pin-16 hotplug dilemma. However, instead of modding the cable, I installed a 1.2k OHM resister (didn't have 1k on hand) on the monitor's control board.  There's a lot more room to work with on the monitor's control board and I didn't want to mess up a cable.

                         

                        After the resister has been soldered on, I connected the monitor cable and heard that magical "device connected" sound.  I seriously got goose bumps!

                         

                        Please note that this isn't for everyone.  I work on these things all the time so I am very comfortable doing this mod on the monitor.  Intel needs to find a way to adjust the detection voltage or something because quite frankly, I've been following this thread for 3 years and I don't know how I missed his answer before.  It was probably me just skipping to the last page hoping for an update.  I'm just surprised that no one else tried Gosa's mod.

                         

                        Perhaps this is a design flaw with the Intel HD series chips?  Surely if it isn't hardware, it can be remedy with software but it's been so long, I don't think it's software at all.  And admitting it's hardware is impossible since it will result in a recall of hundreds of millions of devices using these chips.

                        • 8. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                          petergmauro

                          Hi turbo,

                          Have you tried using a DVI female to female gender mender , with a 1 K resistor between pin 16 and 14.

                          That might give an indication , that this fix is going to work , without having to cut cables or open up the monitor case.

                          What might be nice is a DVI tee, but, I haven't found one .

                          Peter

                          • 9. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                            turbocomppro

                            Hi  petergmauro,

                             

                            I have not try it but technically, it would definitely accomplish the same thing.  It doesn't matter if you put the resistor in the cable, an extension cable, a gender changer, or at the monitor circuit board, it will have the same effect.

                             

                            If you use a female to female connector, you will need to add a male to male connector to change the gender back.  But I do believe that would be complicated to install a resistor in one of those unless you can get a pre-made one that you can easily open to get access inside.  But I suppose that would be safer then opening a monitor.

                            • 10. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                              petergmauro

                              Hi Mike C

                              Here is the results of the Intel Graphics information report:

                              Intel(R) HD Graphics 4000

                               

                               

                               

                               

                               

                               

                               

                               

                              Report Date: Sunday, April 24, 2016

                              Report Time [hh:mm:ss]: 2:31:18 PM

                              Driver Version: 10.18.10.4358

                              Operating System: Windows* 10 Pro (10.0.10586)

                              Default Language: English (United States)

                              Installed DirectX* Version: 12.0

                              Supported DirectX* Version: 11.0

                              Shader Version: 5.0

                              OpenGL* Version: 4.0

                              OpenCL* Version: 1.2

                              Physical Memory: 7894 MB

                              Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz

                              Processor Speed: 3400 MHz

                              Vendor ID: 8086

                              Device ID: 0162

                              Device Revision: 09

                               

                               

                               

                               

                               

                               

                               

                               

                              * Processor Graphics Information *

                               

                               

                               

                               

                              Processor Graphics in Use: Intel(R) HD Graphics 4000

                              Video BIOS: 2137.0

                              Current Resolution: 1920 x 1080

                               

                               

                               

                               

                               

                               

                               

                               

                              * Devices connected to the Graphics Accelerator *

                               

                               

                               

                               

                              Active Displays: 1

                               

                               

                               

                               

                               

                               

                               

                               

                              * Digital Display *

                               

                               

                               

                               

                              Display Type: Digital

                              Serial Number: ACR01aa

                              DDC2 Protocol: Supported

                              Gamma: 2.2

                              Connector Type: HDMI

                              Device Type: Digital Display

                               

                               

                               

                               

                              Maximum Image Size

                              Horizontal Size: 18.9 inches

                              Vertical Size: 10.63 inches

                               

                               

                               

                               

                              Supported Modes

                              640 x 480 (60p Hz)

                              640 x 480 (67p Hz)

                              720 x 400 (70p Hz)

                              800 x 600 (56p Hz)

                              800 x 600 (60p Hz)

                              1024 x 768 (60p Hz)

                              1024 x 768 (70p Hz)

                              1152 x 864 (75p Hz)

                              1280 x 1024 (75p Hz)

                              1280 x 1024 (60p Hz)

                              1280 x 800 (60p Hz)

                              1440 x 900 (60p Hz)

                              1920 x 1080 (60p Hz)

                               

                               

                               

                               

                               

                               

                              Power Management Support

                              Standby Mode: Supported

                              Suspend Mode: Supported

                               

                               

                               

                               

                              Raw EDID:

                              00 FF FF FF FF FF FF 00 04 72 AA 01 C4 DA 00 21

                              0A 16 01 03 80 30 1B 78 CA 35 85 A6 56 48 9A 24

                              12 50 54 B3 0D 00 71 4F 81 80 81 00 95 00 D1 C0

                              01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

                              45 00 DD 0C 11 00 00 1E 00 00 00 FD 00 38 4C 1F

                              53 11 00 0A 20 20 20 20 20 20 00 00 00 FC 00 53

                              32 31 31 48 4C 0A 20 20 20 20 20 20 00 00 00 FF

                              00 4C 50 33 30 44 30 30 32 38 35 31 32 0A 00 CD

                               

                               

                               

                               

                               

                               

                              * Other names and brands are the property of their respective owners.

                              • 11. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                                petergmauro

                                Hi Turbo,

                                I just tried to measure 5 volts on pin 14 to pin 15 ground

                                it's not there, it shows an " open"

                                So , do I have a mother board problem?

                                 

                                Peter

                                • 12. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                                  Ronin

                                  The HDMI/DVI ports do not connect directly to CPU. They have a controller. The controller is on mainboard. If that controller does not work correctly then is mainboard problem.

                                  I have i7 6700k with igpu and I don't have any of those problems.

                                  The subject of this post is not that the monitor is not detected. It is about turning monitor on or off, so I don't think any of that resistor problem applies here. So I think you are out of topic.

                                  • 13. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                                    turbocomppro

                                    Hi Peter,  Pin 14 is for Power for Monitor when in Standby according to Wiki.  It is possible that that only becomes live when you plug it into a monitor.  Mine is live even when my laptop is asleep but it may be different from PC to PC.  Have you tried measuring Pin 14 + common ground (any metal on the connector)?  Just to make sure, you're taking measurements when the cable is plugged into the computer (not the monitor), right?

                                    • 14. Re: I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal
                                      turbocomppro

                                      No.  If you go back and read the original thread, you'd quickly realize that this is indeed an Intel problem.  This common problem exists on multiple hardware platforms (laptop and desktop), different brands of systems and system boards, different OS (windows and Linux), and on different CPUs.  It is virtually impossible to have the exact same problem with so many different hardware, EXCEPT they all have one thing in common: an Intel CPU with HD graphics.

                                       

                                      Just because you don't have problems doesn't mean it doesn't exist, as evidence by the 3 year+ thread this continued from.  If you look in Google, there are more forums posts elsewhere detailing this exact some problem.  And again, if you read the original thread, you would know this IS about monitor detection problem.  Also, if you read up on what the resistor does, it basically tells the monitor to "turn on" from standby.  Therefore, allowing the computer to detect that there is a monitor plugged in and allow the proper settings to appear (allow multiple desktops etc.)

                                       

                                      EDIT ADD:  I noticed I made an error here.  What the resistor does is ACTIVATE the PIN16 (Hot Plug Detect) by passing a small voltage to PIN16 from PIN14.  This tells the OS that there's a monitor connected.  I don't know the exact technicality of this obviously but for some reason, the OS does not sense enough voltage from PIN16 without the boost, and therefore thinks there's no monitor connected.

                                       

                                      Remember, this problem is SPECIFIC to using HDMI to DVI connection.  When I plug it any TV with HDMI, it works fine.  I have a 4 year old monitor with VGA and DVI connection and no HDMI.  But this is a really nice monitor.  21" Full HD IPS. Won't change it until it breaks!

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