3 Replies Latest reply on Jul 25, 2016 12:48 PM by Intel Corporation

    intel HD graphics 3000 ( stop display to second monitor)

    dennislim4005

      i have been using the samsung laptop for two years now and all the while i could display to the secondary monitor or projector. Suddenly today it could not display to my second monitor for unknown reason. just like that.

       

      when i checked the Intel graphic control panel, the options to extend the display to secondary monitor is gone and only left with built-in display.

       

      i have attached the information here. need help!.

       

       

       

      System Information

      ------------------

            Time of this report: 5/18/2016, 14:06:23

                   Machine name: USER-PC

               Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)

                       Language: English (Regional Setting: English)

            System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

                   System Model: 530U3BI/530U4BI/530U4BH

                           BIOS: Phoenix SecureCore-Tiano(tm) NB Version 2.1 05XK

                      Processor: Intel(R) Core(TM) i5-2467M CPU @ 1.60GHz (4 CPUs), ~1.6GHz

                         Memory: 6144MB RAM

            Available OS Memory: 6038MB RAM

                      Page File: 2209MB used, 9973MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: 11.1

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.10586.0000 64bit Unicode

       

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

                Input Tab: No problems found.

       

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

       

      ---------------

      Display Devices

      ---------------

                Card name: Intel(R) HD Graphics 3000

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_C0C7144D&REV_09

           Display Memory: 4057 MB

         Dedicated Memory: 1038 MB

            Shared Memory: 3019 MB

             Current Mode: 1366 x 768 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: SEC0300

              Native Mode: 1366 x 768(p) (60.072Hz)

              Output Type: Internal

              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Driver File Version: 9.17.0010.4229 (English)

           Driver Version: 9.17.10.4229

              DDI Version: 11.1

           Feature Levels: 10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.2

      Graphics Preemption: DMA

      Compute Preemption: DMA

                 Miracast: Not Supported

      Hybrid Graphics GPU: Not Applicable

           Power P-states: Not Applicable

        Driver Attributes: Final Retail

         Driver Date/Size: 27-May-15 12:00:00 AM, 12814752 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B78E66-4256-11CF-8172-CDE0B7C2C535}

                Vendor ID: 0x8086

                Device ID: 0x0116

                SubSys ID: 0xC0C7144D

              Revision ID: 0x0009

      Driver Strong Name: oem50.inf:5f63e534c4a6341c:iSNBM0:9.17.10.4229:pci\ven_8086&dev_0116

           Rank Of Driver: 00DE2001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

              DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

         Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

             D3D9 Overlay: Supported

                  DXVA-HD: Supported

             DDraw Status: Enabled

               D3D Status: Enabled

               AGP Status: Enabled

                 MPO Caps: Not Supported

              MPO Stretch: Not Supported

          MPO Media Hints: Not Supported

              MPO Formats: Not Supported