3 Replies Latest reply on May 19, 2016 10:22 AM by Intel Corporation

    Error installing chipset driver

    xx_ED_xx

      Hi, i have an older setup with an ssd and win 10. occasionally it will reboot and say

      some exception thread crap. Anyhow from what i gathered from the WWW I needed to update chipset driver

      Install intels updater and it errors on install of the newer chipset driver Any help would be appreciated

       

      [15F8:15F4][2016-05-15T19:47:51]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Hotwheels\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{839C903B-7781-4B82-9791-D4D9E1EBC9E8} {9713E1E2-04D8-49E1-ADF9-CAF0616B5326} 5188'

      [15F8:15F4][2016-05-15T19:47:51]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [15F8:15F4][2016-05-15T19:47:51]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [15F8:15F4][2016-05-15T19:47:51]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [15F8:15F4][2016-05-15T19:47:51]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [15F8:15F4][2016-05-15T19:47:52]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\HOTWHE~1\AppData\Local\Temp\Intel\Logs\Chipset_20160515194752.log'

      [15F8:15F4][2016-05-15T19:47:52]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Hotwheels\Downloads\Intel Components\SetupChipset.exe'

      [15F8:15F4][2016-05-15T19:47:52]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [15F8:15F4][2016-05-15T19:47:52]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [15F8:15F4][2016-05-15T19:47:52]i000: Loading managed bootstrapper application.

      [15F8:15F4][2016-05-15T19:47:53]i000: Creating BA thread to run asynchronously.

      [15F8:1284][2016-05-15T19:47:53]i000: ** MBA ** Command line:

      [15F8:1284][2016-05-15T19:47:53]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [15F8:1284][2016-05-15T19:47:53]i000: ** MBA ** Calling Engine.Detect()

      [15F8:15F4][2016-05-15T19:47:53]i100: Detect begin, 3 packages

      [15F8:15F4][2016-05-15T19:47:53]i000: Setting string variable 'DotNet35' to value '1'

      [15F8:15F4][2016-05-15T19:47:53]i000: Setting string variable 'DotNet40Client' to value '1'

      [15F8:15F4][2016-05-15T19:47:53]i000: Setting string variable 'DotNet40Full' to value '1'

      [15F8:15F4][2016-05-15T19:47:53]i000: Setting string variable 'DotNet45' to value '394254'

      [15F8:15F4][2016-05-15T19:47:53]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [15F8:15F4][2016-05-15T19:47:53]i101: Detected package: DotNet45, state: Present, cached: None

      [15F8:15F4][2016-05-15T19:47:53]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [15F8:15F4][2016-05-15T19:47:53]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [15F8:15F4][2016-05-15T19:47:53]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [15F8:15F4][2016-05-15T19:47:53]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [15F8:15F4][2016-05-15T19:47:53]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [15F8:15F4][2016-05-15T19:47:53]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [15F8:15F4][2016-05-15T19:47:53]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [15F8:15F4][2016-05-15T19:47:53]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [15F8:15F4][2016-05-15T19:47:53]i199: Detect complete, result: 0x0

      [15F8:15F4][2016-05-15T19:47:57]i200: Plan begin, 3 packages, action: Install

      [15F8:15F4][2016-05-15T19:47:57]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [15F8:15F4][2016-05-15T19:47:57]i052: Condition 'NOT VersionNT64' evaluates to true.

      [15F8:15F4][2016-05-15T19:47:57]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [15F8:15F4][2016-05-15T19:47:57]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [15F8:15F4][2016-05-15T19:47:57]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [15F8:15F4][2016-05-15T19:47:57]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [15F8:15F4][2016-05-15T19:47:57]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx86.msi' to value 'C:\Users\HOTWHE~1\AppData\Local\Temp\Intel\Logs\Chipset_20160515194752_0_SetupChipsetx86.msi_rollback.log'

      [15F8:15F4][2016-05-15T19:47:57]i000: Setting string variable 'WixBundleLog_SetupChipsetx86.msi' to value 'C:\Users\HOTWHE~1\AppData\Local\Temp\Intel\Logs\Chipset_20160515194752_0_SetupChipsetx86.msi.log'

      [15F8:15F4][2016-05-15T19:47:57]i052: Condition 'VersionNT64' evaluates to false.

      [15F8:15F4][2016-05-15T19:47:57]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [15F8:15F4][2016-05-15T19:47:57]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [15F8:15F4][2016-05-15T19:47:57]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [15F8:15F4][2016-05-15T19:47:57]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [15F8:15F4][2016-05-15T19:47:57]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [15F8:15F4][2016-05-15T19:47:57]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [15F8:15F4][2016-05-15T19:47:57]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [15F8:15F4][2016-05-15T19:47:57]i299: Plan complete, result: 0x0

      [15F8:1284][2016-05-15T19:47:57]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [15F8:1284][2016-05-15T19:47:57]i000: ** MBA ** Getting window handle.

      [15F8:1284][2016-05-15T19:47:57]i000: ** MBA ** Calling Engine.Apply(). Window handle: 131784

      [15F8:15F4][2016-05-15T19:47:57]i300: Apply begin

      [1444:150C][2016-05-15T19:47:57]i000: Caching bundle from: 'C:\Users\HOTWHE~1\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [1444:150C][2016-05-15T19:47:57]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [1444:1768][2016-05-15T19:47:57]i305: Verified acquired payload: SetupChipsetx86.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx86.msi, moving to: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\SetupChipsetx86.msi.

      [1444:1768][2016-05-15T19:47:57]i305: Verified acquired payload: cabA9830D1E045920352D173D823C384C77 at path: C:\ProgramData\Package Cache\.unverified\cabA9830D1E045920352D173D823C384C77, moving to: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\media1.cab.

      [1444:150C][2016-05-15T19:47:57]i323: Registering package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, version: 10.1.1.14, package: SetupChipsetx86.msi

      [1444:150C][2016-05-15T19:47:57]i301: Applying execute package: SetupChipsetx86.msi, action: Install, path: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\SetupChipsetx86.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1444:150C][2016-05-15T19:48:01]e000: Error 0x80070643: Failed to install MSI package.

      [1444:150C][2016-05-15T19:48:01]e000: Error 0x80070643: Failed to execute MSI package.

      [15F8:15F4][2016-05-15T19:48:01]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [15F8:15F4][2016-05-15T19:48:01]i319: Applied execute package: SetupChipsetx86.msi, result: 0x80070643, restart: None

      [15F8:15F4][2016-05-15T19:48:01]e000: Error 0x80070643: Failed to execute MSI package.

      [1444:150C][2016-05-15T19:48:01]i301: Applying rollback package: SetupChipsetx86.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\SetupChipsetx86.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1444:150C][2016-05-15T19:48:03]e000: Error 0x80070643: Failed to uninstall MSI package.

      [1444:150C][2016-05-15T19:48:03]e000: Error 0x80070643: Failed to execute MSI package.

      [15F8:15F4][2016-05-15T19:48:03]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [15F8:15F4][2016-05-15T19:48:03]i319: Applied rollback package: SetupChipsetx86.msi, result: 0x80070643, restart: None

      [1444:150C][2016-05-15T19:48:03]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [1444:150C][2016-05-15T19:48:03]i351: Removing cached package: SetupChipsetx86.msi, from path: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\

      [1444:150C][2016-05-15T19:48:03]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [1444:150C][2016-05-15T19:48:03]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [15F8:15F4][2016-05-15T19:48:03]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [15F8:15F4][2016-05-15T19:48:03]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [15F8:1284][2016-05-15T19:48:03]e000: ** MBA ** Unknown error.

        • 1. Re: Error installing chipset driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          I need details about your system configuration, please run the following utility and attach the report:
          http://www.intel.com/content/www/us/en/support/siu.html

          Allan. 

          • 2. Re: Error installing chipset driver
            xx_ED_xx

            Intel System Identification Utility Reference Number: 0353 5389
            Date Created: Wednesday, May 18, 2016 2:27:30 PM
            ADVANCED

            Collapse/Expand SYSTEM INFORMATION
            Computer Manufacturer
            Computer Model
            Operating System (O/S)  Microsoft Windows 10 (build 10586), 32-bit
            Operating System Build (O/S)10586
            Operating System (version)  10.0.10586
            O/S Language0409
            System RAM  4.0 GB
            .NET Framework Version3.5.30729.4926
            CD or DVD Device  MAD DOG TF-DVDRW TSH652D ATA Device
            System Hard Drive Overview
            System Total Storage Size:118.7 GB
            Physical Drive
            Maker
            Model
            Bus Type
            Local Disk C:\118.7 GB
            Used space:24.0 GB
            Free Space:94.7 GB
            Memory Detail
            Total Physical Memory4.0 GB
            Available Physical Memory1.9 GB
            Total Virtual Memory2.0 GB
            Internet Browser [101]Internet Explorer
            Internet Browser Version [101]11.306.10586.0
            Internet Browser [102]Firefox
            Internet Browser Version [102]46.0.1
            Collapse/Expand GRAPHICS INFORMATION
            Graphics Product [1]Intel®G33/G31
            Graphics Driver Version 8.15.10.2697
            3D AccelerationYes
            Hardware Transform & Lighting Support No
            Video Memory256.0 MB
            Vertex Shader Support 2.0a
            Pixel Shader Support 2.0a
            Microsoft DirectX* Version 11.0
            Current Graphics Resolution1600x900
            Current Color Depth32 Bits Per Pixel
            Collapse/Expand MOTHERBOARD INFORMATION
            Manufacturer not detected
            Model
            AA Numbernot detected
            BIOS Vendor
            BIOS VersionAmerican Megatrends Inc. P2.10
            BIOS Release Date05/16/12
            System Memory4.0 GB
            Sound CardHP Webcam HD 2300
            Collapse/Expand PROCESSOR INFORMATION
            ManufacturerIntel
            Model Intel(R) Core(TM)2 CPU 4400 @ 2.00GHz
            Intel Processor analysis toolsIntel Processor analysis tools
            CPU Speed2.0 GHz
            Link to Processor SpecificationLink to Processor Specification
            CPU Revision
            CPU Type00
            CPU Family06
            CPU Model0F
            CPU Stepping2
            Collapse/Expand WIRED NETWORKING INFORMATION
            Wired Networking ProductRealtek PCIe FE Family Controller
            Driver Version9.1.402.2015
            Hardware IDsPCI\VEN_10EC&DEV_8136&SUBSYS_81361849&REV_02
            Collapse/Expand WIRELESS NETWORKING INFORMATION
            Wireless Networking Product
            Driver Version
            Hardware IDs*TEREDO
            • 3. Re: Error installing chipset driver
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thanks for the report.
              Based on the information, I see you are trying to install INF for an usupported operating system, Windows 10 already have the latest version supported for your chipset controller, it will have some of the drivers but not all of them because the operating system is not compatible with your computer chipset. 
              At this stage, if you would like to work with this operating system, you need to check Windows® updates for possible downloads. 

              Allan.