Hello, yafatana :
Issues related to locks up, freezing or hanging with 6th Generation Intel® Core™ i7 Processors are under review. At this stage, since you already updated your BIOS to the latest and the issue still persists you can replace your processor, see here for the support options Contact Support , and you can also check the following links for more assistance peer to peer; New Skylake Build Randomly Freezing/Crashing - Intel i7 - Windows 10 and Skylake hard locks seeminly when IDLE / CStates ON .
hello and thanks for help
but will the shop (the seller ) where I bought my cpu agree to replace the CPU for me
I got a warranty for 3 years
or I need to send my cpu to intel directly ? I don't khnow how ?
I bought that cpu when they first came out .