4 Replies Latest reply on May 25, 2016 9:54 AM by Intel Corporation

    surface book with LG Monitor 2560x1080 not working

    gigetto

      Hi I have a new surface book

      I'm not able to use the LG Ultrawide monitor with 2560x1080 resolution. Windows 10 reports 1920x1080 (recommended).

      I downloaded your driver and this is the info from Intel Graphics Control Panel:

      Can you help me to solve this issue?

       

      Intel(R) HD Graphics 520

       

      Report Date: Friday, May 13, 2016

      Report Time [hh:mm:ss]: 10:08:33 PM

      Driver Version: 20.19.15.4444

      Operating System: Windows* 10 Enterprise (10.0.10586)

      Default Language: English (United States)

      Physical Memory: 16307 MB

      Vendor ID: 8086

      Device ID: 1916

      Device Revision: 07

      Graphics Output Protocol (GOP) Version: 9.0.1042

      Current Resolution: 3000 x 2000

       

      Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz

      Processor Speed: 2808 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 520

      Shader Version: 5.1

      OpenGL* Version: 4.4

      OpenCL* Version: 2.0

       

       

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 12.0

       

      * Devices connected to the Graphics Accelerator *

       

       

      Active Displays: 2

       

      * Built-in Display *

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: Embedded DisplayPort

      Device Type: Built-in Display

       

       

      Maximum Image Size

      Horizontal Size: 11.42 inches

      Vertical Size: 7.48 inches

       

       

      Supported Modes

      3000 x 2000 (60p Hz)

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 34 A9 A2 96 00 11 21 44

      FF 19 01 04 A5 1D 13 78 03 EE 91 A3 54 4C 99 26

      0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 80 A2 B8 68 B1 D0 40 70 08 08

      88 00 1D BE 10 00 00 1E 00 00 00 FD 00 2E 3C 5E

      7C 2A 01 0A 20 20 20 20 20 20 00 00 00 FC 00 56

      56 58 31 34 50 30 34 38 4D 30 30 0A 00 00 00 10

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 68

       

       

       

      * Digital Television *

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: Digital Television

       

      Maximum Image Size

      Horizontal Size: 31.5 inches

      Vertical Size: 13.39 inches

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      720 x 480 (60p Hz)

      720 x 576 (50p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1152 x 864 (75p Hz)

      1152 x 870 (75p Hz)

      1280 x 720 (60p Hz)

      1280 x 720 (50p Hz)

      1280 x 1024 (75p Hz)

      1280 x 1024 (60p Hz)

      1600 x 900 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (50p Hz)

      1920 x 1080 (30p Hz)

      1920 x 1080 (50i Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (60p Hz)

      2560 x 1080 (60p Hz)

       

       

       

      Power Management Support

      Standby Mode: Supported

      Suspend Mode: Supported

      Active Off Mode: Supported

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 1E 6D F1 59 82 A8 03 00

      0C 19 01 03 80 50 22 78 EA CA 95 A6 55 4E A1 26

      0F 50 54 A5 4B 80 71 4F 81 80 81 C0 A9 C0 B3 00

      01 01 01 01 01 01 7E 48 00 E0 A0 38 1F 40 40 40

      3A 00 1E 4E 31 00 00 18 02 3A 80 18 71 38 2D 40

      58 2C 45 00 1E 4E 31 00 00 1E 00 00 00 FC 00 4C

      47 20 55 4C 54 52 41 57 49 44 45 0A 00 00 00 FD

      00 38 4B 1E 5A 18 00 0A 20 20 20 20 20 20 01 D2

       

      02 03 1D F1 4A 90 04 03 22 14 12 05 1F 01 13 23

      09 07 07 83 01 00 00 65 03 0C 00 10 00 02 3A 80

      18 71 38 2D 40 58 2C 45 00 56 51 21 00 00 1E 01

      1D 80 18 71 1C 16 20 58 2C 25 00 56 51 21 00 00

      9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 56 51 21

      00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 56

      51 21 00 00 18 00 00 00 FF 00 35 31 32 4E 54 59

      54 37 31 37 34 36 0A 00 00 00 00 00 00 00 00 7F

       

       

       

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