2 Replies Latest reply on May 18, 2016 11:58 AM by Intel Corporation

    Laptops keeps disconnecting AC-7260

    PRozario

      Some of the laptops in our school network keeps disconnecting at various times during the day.

       

      We have found the following event logs.

       

      Source: NETwNs64

      Event Id: 7001

       

      "The description for Event ID 7001 from source NETwNs64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."

       

      We also get the following more than 40 times with 3 different Event Id numbers (5005, 5032, 5035) but the event message is all the same as shown below.

       

       

      If the event originated on another computer, the display information had to be saved with the event.

      The following information was included with the event:

      \Device\NDMP4

      Intel(R) Dual Band Wireless-AC 7260

      The specified resource type cannot be found in the image file

       

      Has anyone come across this issue before?

       

      We are using driver version 18.20.0.9 driver date 23-08-2015

       

      Thanks in advance

        • 1. Re: Laptops keeps disconnecting AC-7260
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          PRozario,

          Before we go any further, We recommend that you tried the latest drivers provided by your computer nanufacturer. Here is the link to their contact information: Computer Manufacturer Support Websites

          As a second option, you may try our latest generic driver version 18.40.0 found in this link: Intel® Dual Band Wireless-AC 7260. Just make sure to donwload the one according to your OS version and architecture 32 or 64 Bit

          You may want to perform a clean installation for better results. Here is how you can do it.

          1. Download and save the driver version mentioned above.

          2.  Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

          3.  In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7260 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

          4.  Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

          5. Reboot or scan for hardware changes, then uninstall and delete any older driver versions as you did for the Wireless adapter.

          6. Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation,  make sure to customize the installation and install all the 3 driver component.

          *Once you have done this procedure, test the connection and let us know if you still encouter the same situation. We are looking forward to hearing from you soon.

          • 2. Re: Laptops keeps disconnecting AC-7260
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            PRozario,

            We haven't heard from you in a while. We would like to know if you the troubleshooting steps sent to you previously helped you to resolve this situation. Please let us know as soon as possible.