7 Replies Latest reply on May 16, 2016 12:41 PM by Intel Corporation

    Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE

    LegoDruid

      Building a new system / Windows 10 64-bit:

       

      MSI Z170A XPower Gaming Titanium Edition

      Intel Core i5-6600K 6M Skylake Quad-Core 3.5 GHz LGA 1151 91W BX80662I56600K Desktop Processor Intel HD Graphics 530

      G.SKILL Aegis 64GB (4 x 16GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200) Intel Z170 Platform / F4-2400C15Q-64GIS

      SAMSUNG 950 PRO M.2 512GB PCI-Express 3.0 x4 Internal Solid State Drive (SSD) MZ-V5P512BW

      WD Red 6TB NAS Hard Disk Drive - 5400 RPM Class SATA 6Gb/s 64MB Cache 3.5 Inch - WD60EFRX | 4x

       

      Steps:

       

      [1.] Created 2x RAID-1 arrays with 4x WD Red 6 TB HDs in MSI BIOS

      [2.] Installed Intel Rapid Storage Technology 14.8.0.1042 in Windows, renamed arrays

      [3.] IRST found arrays, reported fine

      [4.] Some minutes later: IRST reported arrays as INCOMPATIBLE, Type UNKNOWN

      [5.] Some minutes later: IRST CTOD w/out further error

       

      If I restart PC, steps [3.] through [5.] play out again in about 10x minutes. Arrays are initially reported OK, then as UNKNOWN, then IRST crashes.

       

      Reinstalling IRST = no improvement.

       

      Screen captures:

       

      http://s32.postimg.org/ts1yi7dfp/rst_incompatible_001.png

      http://s32.postimg.org/7s22cl0yt/rst_incompatible_002_ok.png

       

      Help!

        • 1. Re: Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, LegoDruid:

           

          The cause for the incompatible error is that the volume was moved to another system that does not support the volume type and configuration. In this situation, volume data is accessible to the operating system and can be backed up, but the volume cannot operate because your system does not support its RAID configuration. Here are two options to fix this:

          • Reconnect the volume to the computer where the volume was originally created and continue using it.
          • Delete the volume, and then create a new volume with a RAID configuration that is supported by the current system.

           

          And, the cause for the unknown error is that the volume is in an unexpected state due to a configuration error. The application is unable to detect the exact nature of the problem. Try restarting your computer. If the error persists, back up all valuable data and delete the volume using the option ROM or UEFI driver user interface.

           

          Regards, 

          Amy. 

          • 2. Re: Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE
            LegoDruid

            Thanks for getting back to me.

             

            The arrays were created on this computer. They have never moved.

             

            I have deleted, and recreated, both arrays twice now, in the manner that you describe.

             

            I have restarted many, many times now. The result is always the same:

             

            [3.] IRST found arrays, reported fine

            [4.] Some minutes later: IRST reported arrays as INCOMPATIBLE, Type UNKNOWN

            [5.] Some minutes later: IRST CTOD w/out further error

            • 3. Re: Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE
              Intel Corporation
              This message was posted on behalf of Intel Corporation

               I would like to get your system report for the IRST, see here the instructions to get it System Reports for Intel® Rapid Storage Technology.

               

              Try updating your BIOS version to the latest, see here for the download Support For Z170A XPOWER GAMING TITANIUM EDITION | MSI USA | Motherboard - The world leader in motherboard design.

               

              Is there any chance you can delete the volumes and create them from the Intel® Rapid Storage Technology? 

               

              Regards, 

              Amy. 

              • 4. Re: Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE
                LegoDruid

                System Report

                 

                System Information

                OS name:  Microsoft Windows 10 Pro

                OS version:  10.0.10586  9200

                System name:  CARBON

                System manufacturer:  MSI

                System model:  MS-7968

                Processor:  GenuineIntel Intel64 Family 6 Model 94 Stepping 3 3.504  GHz

                BIOS:  American Megatrends Inc., 1.60

                 

                Intel® Rapid Storage Technology enterprise Information

                Kit installed:  14.10.0.1016

                User interface version:  14.10.0.1016

                Language:  English (United States)

                RAID option ROM version:  0.0.0.0

                Driver version:  14.10.0.1016

                ISDI version:  14.10.0.1016

                 

                Storage System Information

                RAID Configuration

                 

                Array Name:  SATA_Array_0000

                Size:  11,446,332 MB

                Available space:  4 MB

                Number of volumes:  1

                Volume member:  Atomic

                Number of array disks:  2

                Array disk:  WD-WXA1D65E33VH

                Array disk:  WD-WXA1D65E3TCS

                Disk data cache:  Enabled

                 

                Array Name:  SATA_Array_0001

                Size:  11,446,332 MB

                Available space:  4 MB

                Number of volumes:  1

                Volume member:  Orbital

                Number of array disks:  2

                Array disk:  WD-WXA1D65E3DDN

                Array disk:  WD-WXA1D65E3RDF

                Disk data cache:  Enabled

                 

                Volume name:  Atomic

                Status:  Incompatible

                Type:  RAID 1

                Size:  5,723,164 MB

                System volume:  No

                Data stripe size:  64 KB

                Write-back cache:  Off

                Initialized:  No

                Parity errors:  0

                Blocks with media errors:  0

                Physical sector size:  4096 Bytes

                Logical sector size:  512 Bytes

                 

                Volume name:  Orbital

                Status:  Incompatible

                Type:  RAID 1

                Size:  5,723,164 MB

                System volume:  No

                Data stripe size:  64 KB

                Write-back cache:  Off

                Initialized:  No

                Parity errors:  0

                Blocks with media errors:  0

                Physical sector size:  4096 Bytes

                Logical sector size:  512 Bytes

                 

                Hardware Information

                 

                Controller name:  Intel Chipset SATA RAID Controller

                Type:  SATA

                Mode:  RAID

                Number of SATA ports:  4

                Number of volumes:  2

                Volume:  Atomic

                Volume:  Orbital

                Number of spares:  0

                Number of available disks:  0

                Rebuild on Hot Plug:  Disabled

                Manufacturer:  32902

                Model number:  10274

                Product revision:  49

                Direct attached disk:  WD-WXA1D65E33VH

                Direct attached disk:  WD-WXA1D65E3DDN

                Direct attached disk:  WD-WXA1D65E3RDF

                Direct attached disk:  WD-WXA1D65E3TCS

                 

                Disk on Controller 0, Port 2

                Status:  Normal

                Type:  SATA disk

                Location type:  Internal

                Usage:  Array disk

                Size:  5,589 GB

                System disk:  No

                Disk data cache:  Enabled

                Command queuing:  NCQ

                Transfer rate: 6 Gb/s

                Model:  WDC WD60EFRX-68MYMN1                   

                Serial number:  WD-WXA1D65E33VH

                SCSI device ID:  2

                Firmware:  82.00A82

                Physical sector size:  4096 Bytes

                Logical sector size:  512 Bytes

                 

                Disk on Controller 0, Port 3

                Status:  Normal

                Type:  SATA disk

                Location type:  Internal

                Usage:  Array disk

                Size:  5,589 GB

                System disk:  No

                Disk data cache:  Enabled

                Command queuing:  NCQ

                Transfer rate: 6 Gb/s

                Model:  WDC WD60EFRX-68MYMN1                   

                Serial number:  WD-WXA1D65E3DDN

                SCSI device ID:  3

                Firmware:  82.00A82

                Physical sector size:  4096 Bytes

                Logical sector size:  512 Bytes

                 

                Disk on Controller 0, Port 4

                Status:  Normal

                Type:  SATA disk

                Location type:  Internal

                Usage:  Array disk

                Size:  5,589 GB

                System disk:  No

                Disk data cache:  Enabled

                Command queuing:  NCQ

                Transfer rate: 6 Gb/s

                Model:  WDC WD60EFRX-68MYMN1                   

                Serial number:  WD-WXA1D65E3RDF

                SCSI device ID:  4

                Firmware:  82.00A82

                Physical sector size:  4096 Bytes

                Logical sector size:  512 Bytes

                 

                Disk on Controller 0, Port 5

                Status:  Normal

                Type:  SATA disk

                Location type:  Internal

                Usage:  Array disk

                Size:  5,589 GB

                System disk:  No

                Disk data cache:  Enabled

                Command queuing:  NCQ

                Transfer rate: 6 Gb/s

                Model:  WDC WD60EFRX-68MYMN1                   

                Serial number:  WD-WXA1D65E3TCS

                SCSI device ID:  5

                Firmware:  82.00A82

                Physical sector size:  4096 Bytes

                Logical sector size:  512 Bytes

                • 5. Re: Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE
                  LegoDruid

                  > I would like to get your system report for the IRST, see here the instructions to get it System Reports for Intel® Rapid Storage Technology.

                   

                  (Above.)

                   

                  > Try updating your BIOS version to the latest, see here for the download Support For Z170A XPOWER GAMING TITANIUM EDITION | MSI USA | Motherboard - The world leader in motherboard design.

                   

                  Already done:

                   

                  BIOS / WAS

                  . BIOS version: E7968IMS.120

                  . BIOS build date: 09/21/2015

                  BIOS / NOW

                  . BIOS version: E7968IMS.160

                  . BIOS build date: 02/23/2016

                   

                  Software levels:

                   

                  Intel Rapid Storage Technology 14.10.0.1016

                  Intel Chipset 10.1.1.14

                  Intel Management Engine 11.0.4.1186

                   

                  > Is there any chance you can delete the volumes and create them from the Intel® Rapid Storage Technology?

                   

                  I've deleted / recreated the arrays many, many times now. I can't do it through IRST in Windows. There's no CREATE button. I create a pair of RAID-1 arrays in at the motherboard BIOS level, boot into Windows, and all is well. I restart, and when Windows comes up IRST reports that the array types are UNKNOWN and INCOMPATIBLE.

                  • 6. Re: Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE
                    LegoDruid

                    I found the problem.

                     

                    I realized that the arrays were only accepted by IRST in Windows on the first boot after I'd created them in BIOS. On subsequent reboots, the initially-valid arrays were reported as UNKNOWN / INCOMPATIBLE by IRST.

                     

                    As an experiment, after IRST had declared the arrays as UNKNOWN, I went back into BIOS ... but didn't do anything. I didn't change any settings, and I didn't delete / recreate the arrays. I just lingered. And then I chose the DISCARD AND EXIT action to leave BIOS without a full reboot. Windows loaded, and IRST reported that the arrays were fine.

                     

                    I repeated this a couple to times to make sure that it wasn't a fluke. In every case, IRST in Windows reported that the arrays were fine.

                     

                    SO: Spending time in BIOS = good.

                     

                    I went back into BIOS and found the setting that had been causing the problem.

                     

                    Under SETTINGS / ADVANCED / WINDOWS OS CONFIGURATION, there is an option called FAST BOOT. It was set to ENABLED; I flipped it to DISABLED. I restarted (without going back into BIOS to linger), Windows loaded, and IRST reported that the arrays were fine.

                     

                    SO: It was foolish to set FAST BOOT to ENABLED, yes?

                     

                    Not exactly. I also experimented a bit. In that same WINDOWS OS CONFIGURATION section, there is a setting called WINDOWS 8.1 / 10 WHQL SUPPORT. If you set it to ENABLED, it automatically sets FAST BOOT to ENABLED as well. There is virtually no context / guidance in the BIOS menu; before today, I had no reason to look at FAST BOOT and decide that it shouldn't be ENABLED for me.

                     

                    SO: By default, anyone with this BIOS that enables support for Windows 8 / 10 will by default inherit an associated system setting that will make it impossible to create / manage / use RAIDs with IRST.

                    • 7. Re: Intel RST reports RAID arrays as UNKNOWN / INCOMPATIBLE
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      LegoDruid, I am glad to hear that you were able to fix this, and I thank you for sharing your outcome with the community.

                       

                      If you need further assistance let us know. 

                       

                      Regards,

                      Amy.