1 Reply Latest reply on May 10, 2016 2:41 PM by allan_intel Branched from an earlier discussion.

    When HD 5500 Graphic driver is installed, the screen goes black

    mrudulp15

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      When HD 5500 Graphic driver is installed, the screen goes black, rolling it back to Microsoft Basic Display Adapter works perfect.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Toshiba Satellite C55-C5240

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Laptop panel

      How much memory [RAM] in the system (see note2 below).

      8GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      NA

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home Edition

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      NA

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      NA

      SW or Apps version used to replicate the issue.

      NA

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1366 x 768 (greyed out), 64Hz (no other option)

      AC or DC mode, i.e. is power cable plugged in or not?

      Both

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

       

      The steps to replicate the issue - Nothing much. Just go and install the Intel (R) HD Graphics 5500 driver (V20.19.15.4424), also tried with beta version of the latest driver, as well as with version 20.19.15.4360. As soon as you install it, the screen blacks out. The only way to retrieve it back is to switch off and go to safe mode and roll back the driver.