1 2 3 Previous Next 44 Replies Latest reply on Aug 22, 2016 2:42 PM by Intel Corporation

    Intel HD 530 - Display Blinking/Flashing

    JDMWDC

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Display will occasionally blink on and off even though the power LED to the monitor remains on. At first I thought this was an issue when doing more graphics intensive work like running Photoshop, but it happens at least once per day regardless of what I am running. It has even occurred when simply trying to reboot.Turning the monitor off and on fixes it until it happens again. Nothing registers in the Windows Application or System event logs when the flashing happens.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%): X

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Custom build

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP - Acer G257HU

      How much memory [RAM] in the system (see note2 below).

      8 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Issue occured using two different (new) DisplayPort cables as well as an HDMI cable. DP is our preference for the machine but the input doesn't appear to matter.

      Hardware Stepping (see note1 below).

      Attached

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home x64

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1026.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4424

      SW or Apps version used to replicate the issue.

      Any but especially Adobe Photoshop CS 3, Netflix, Spotify

      Configurations

      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      2560 x 1440 @ 60Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      Plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Intel HD 530 GPU - YouTube




      ...

        • 1. Re: Intel HD 530 - Display Blinking/Flashing
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, JDMWDC:


          Thank you for all the information provided on this.


          Lets perform some troubleshooting on this.


          1. Uninstall the graphics driver.

          -Access the device manager (you can use windows start search to find it).
          -Look for Display adapters double click on it.
          -Right click on your Intel® HD Graphics and hit properties.
          -Go to driver tab and hit uninstall.
          -Select "Delete the driver software for this device"
          -Install the 20.19.15.4424 driver again


          2. Test each video port on both ends with different cables.
          3. If possible, test the unit with a different monitor/TV.
          4. Test the behavior of your system with previous versions of the driver, https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
          or https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88345


          I look forward to your outcome on this.


          Regards,
          Esteban C.

          • 2. Re: Intel HD 530 - Display Blinking/Flashing
            JDMWDC

            Hello Esteban,

             

            Thank you for replying. I completed Steps 1 and 2. After two days of use the blinking has not reoccurred. (It still could happen again, as it took a week to happen the first time before it started happening more and more frequently. So I am waiting on that before I can say it is "Resolved"). Still using the .4424 driver

             

            However a new issue has arisen. Regardless of what program I am running, the window graphics will get corrupted and pixelated. This happens multiple times per day. Attached are examples from browsing a My Documents subfolder and another just having a blank Word document open. Notice the foreground and background windows, the corruption seems isolated to one window at a time. The problem is "solved" by simply minimizing the window and then reopening it.

             

            I did try the monitor from this PC on another machine and didn't have any issues after a few hours of gaming and streaming video... it seems like everything is pointing to a graphics issue not a faulty monitor issue. Do you disagree?


            Thanks and looking forward to your reply

            • 3. Re: Intel HD 530 - Display Blinking/Flashing
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for your answer, have you tested your system with the Intel® Processor Diagnostic Tool?


              https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool


              This will perform overall tests on the processor as well as graphics tests, with that we could find out if it crashes in that test.


              Regards,
              Esteban C

              • 4. Re: Intel HD 530 - Display Blinking/Flashing
                JDMWDC

                I just downloaded and ran the test, the result was PASSED

                • 5. Re: Intel HD 530 - Display Blinking/Flashing
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Thank you for your answer JDMWDC, is this happening with and without the driver?, is this happening with both the beta and latest driver?


                  If that is correct, chances are that something is faulty in the graphics of the processor, in that case, it would be good to check the warranty of the unit.


                  http://www.intel.com/content/www/us/en/support/contact-support.html


                  If any additional questions or inquiries are present, feel free to contact us back.


                  Regards,
                  Esteban C

                  • 6. Re: Intel HD 530 - Display Blinking/Flashing
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    JDMWDC:

                    I was checking this thread and I would like to know if there is any update regarding the questions asked above in order to further assist you on this.

                    I look forward to hearing from you.
                     
                    Regards,
                    Esteban C

                    • 7. Re: Intel HD 530 - Display Blinking/Flashing
                      Ronin

                      Hi JDMWDC,

                       

                      What is the model of your mainboard ?

                      I see is from asrock, there should be a new bios for your mainboard.

                      I think you should check it and do a bios update.

                      • 8. Re: Intel HD 530 - Display Blinking/Flashing
                        JDMWDC

                        Hi Esteban,

                         

                        I installed a previous version of the driver (that you linked above) and so far the issue has not reoccurred. However due to being on travel we have only been able to use the machine for a couple of days -- so I'm not ready to say it is fixed. Will continue to use and report back. If that is a fix would we just want to never update the driver?

                         

                        If it does reoccur, based on your last post, I would think our next step is to seek a warranty replacement.

                        • 9. Re: Intel HD 530 - Display Blinking/Flashing
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Thank you for your answer JDMWDC.

                          In regards to the behavior of your system after installing the recommended driver, please keep us posted on that.

                          If that is a fix would we just want to never update the driver? Please remember that Intel develops these drivers as generic, meaning that specific devices or devices from different manufacturers are not tested with these drivers so the compatibility cannot be assured, they are tested with Intel® HD Graphics from a boxed processor and meet the standards to work with them.

                          In the case where the error persists, a way to go would be to contact the manufacturer of the device, letting them know that you have tested drivers from both ends (Intel and OEM) and non are not working so a driver issue (please take into consideration what was mentioned above) or hardware issue could be present.

                          Look forward to hearing from you and the outcome on this.

                          Regards,
                          Esteban C

                          • 10. Re: Intel HD 530 - Display Blinking/Flashing
                            JDMWDC

                            Intel Corporation wrote:

                             

                            Please remember that Intel develops these drivers as generic, meaning that specific devices or devices from different manufacturers are not tested with these drivers so the compatibility cannot be assured, they are tested with Intel® HD Graphics from a boxed processor and meet the standards to work with them.

                            In the case where the error persists, a way to go would be to contact the manufacturer of the device, letting them know that you have tested drivers from both ends (Intel and OEM) and non are not working so a driver issue (please take into consideration what was mentioned above) or hardware issue could be present.

                             

                            I'm a little confused on this. Intel would be the manufacturer. I built the PC, so the component would be direct from Intel (through a retail partner) - there is no other manufacturer. When you mention compatibility, what are you referring to? Compatibility between the Intel chip and what?

                             

                            I guess what I am saying is: it seems to me that the system is working fine except for the graphics. Other than the problem being with the graphics driver or chip hardware itself, I don't think any other component besides the CPU and, more specifically, integrated graphics, could be faulty. So referring back to your advice above, it sounds like if this problem happens again, I will should seek warranty relief direct from Intel. Is that your assessment as well? I thought it was but I am just confirming.

                            • 11. Re: Intel HD 530 - Display Blinking/Flashing
                              Ronin

                              Hi JDMWDC,

                               

                              From Intel are only CPU, and z170 chipset on the mainboard ... Mainboard is not build by Intel. On the mainboard between igpu and dvi/hdmi/display port there is a controller.

                              The issue you have can be from mainboard and monitor also.

                              Try your system on another monitor from a friend, if you can, to see if you have same problem there.

                              And can you please write your full system configuration, I will try to help you if it's not monitor problem.

                              • 12. Re: Intel HD 530 - Display Blinking/Flashing
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Thank you for the clarification Ronin, I got a little confused on this case in regards to the system you have, but lets clarify it, if you purchased the processor with its box from a retailer, yes the warranty would be convered by Intel.


                                About this: "In the case where the error persists, a way to go would be to contact the manufacturer of the device, letting them know that you have tested drivers from both ends (Intel and OEM) and non are not working so a driver issue (please take into consideration what was mentioned above) or hardware issue could be present."


                                Please ignore it, it was added by mystake, and its not applicable for this scenario, my apologies for that.


                                About the recommendation from Ronin, it is applicable because we have tested drivers, and connections (cables) what is remaining would be the monitor itself or the ports in the motherboard (it may seem odd that all ports fail but it could be an option).


                                If the problem continues after testing the system with another monitor, the next step would be to use a different motherboard in order to discard the video ports as the issue.


                                In the case where it continues to fail (with another motherboard), please check the warranty of the processor.


                                To sum up:
                                -Test the system with another monitor
                                -Test the system with another motherboard
                                -If the problem persists after performing those steps, request the warranty of your CPU, in this case, with Intel.


                                Some recommendations for the warranty:


                                It would be requested here: http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb


                                Please let them know what have you tried so far, you can add this thread to the request as well.


                                Hope you get the system working with these recommendations, please let me know how it goes.


                                Regards,
                                Esteban C

                                • 13. Re: Intel HD 530 - Display Blinking/Flashing
                                  JDMWDC

                                  Intel Corporation wrote:


                                  If the problem continues after testing the system with another monitor, the next step would be to use a different motherboard in order to discard the video ports as the issue.

                                   

                                  After ~2 weeks with no problem, the flashing occurred twice today. The only things we've tried in this thread that had an immediate positive impact was using an older graphics driver which seemed to fix the problem for a short period of time, and the frequency has definitely gone down (at least, the last two weeks compared to before that change, so far it has).

                                   

                                  I have tried switching monitors (back when the issue was happening more frequently) and the monitor had no problems on another PC. Because the monitor is not losing power (the power LED persists when the blinking happens, as my OP video shows) or anything like that, in addition to the fact that changing gpu drivers had an impact on the issue, I have trouble believing it is a monitor problem

                                   

                                  I also tried another monitor on this computer and it did not have any problems. However, the max resolution of that monitor was lower (1920x1080). I believe that this rules out the ports failing on the motherboard.

                                   

                                  In Reply #2 of this thread I attached pictures of the graphics being corrupted within a single window and not any of the other programs in the background are affected. To me, this is clearly a second symptom pointing to a graphics issue. If it was a hardware issue, either with the motherboard connection or the monitor, the issue would not be able to be that isolated.

                                   

                                  It seems we have tested a lot in this thread and I greatly appreciate your help. It sounds like at this point the next step is to replace the CPU under warranty. Thanks for your attention to this, Esteban.

                                  • 14. Re: Intel HD 530 - Display Blinking/Flashing
                                    Ronin

                                    Do you have the latest bios on your mainboard ? Latest bios is 2.30. Also you should try graphic driver 4444 from here :Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

                                     

                                    From what I see you have single channel memory. That will slow down the CPU and graphic adaptor and it may create problems.

                                    I don't see any single channel supported memory at 2133 for your mainboard. You may have memory compatibility issue. Here is the compatibility list: ASRock > Z170M-ITX/ac

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