8 Replies Latest reply on Jun 3, 2016 12:55 PM by Intel Corporation

    Three monitors on laptop


      Hello, I would like to ask why he does not expand the screen to three monitors. I do not know if the problem is that I have one moni connected via VGA and the other using HDMI. The customization settings in Windows to see connected to three monitors, but the third I can not turn on simultaneously with the other two, but the control panel intel I only have two monitors in the picture and not three. I can only once again choose two active monitors. Can it therefore somehow set, I could use three monitors at once? I have a laptop Asus X550C. Thank you for answer.

        • 1. Re: Three monitors on laptop
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          I would like to have more information about your system configuration, please run the following utility to get more system details: 

          Make sure to attach the report. 


          • 2. Re: Three monitors on laptop

            Intel System Identification Utility Reference Number: 0352 8056
            Date Created: Wednesday, May 11, 2016 1:50:00 PM

            Computer Manufacturer
            Computer Model
            Operating System (O/S)Microsoft Windows 10 (build 10586), 64-bit
            Operating System Build (O/S)10586
            Operating System (version)10.0.10586
            O/S Language0405
            System RAM6.0 GB
            .NET Framework Version3.5.30729.4926
            CD or DVD DeviceTSSTcorp CDDVDW SU-228CB
            System Hard Drive Overview
            System Total Storage Size:670.8 GB
            Physical Drive
            Bus Type
            Local Disk D:\392.1 GB
            Used space:250.9 GB
            Free Space:141.2 GB
            Local Disk C:\278.7 GB
            Used space:147.6 GB
            Free Space:131.1 GB
            Memory Detail
            Total Physical Memory6.0 GB
            Available Physical Memory3.5 GB
            Total Virtual Memory2.0 GB
            Internet Browser [101]Internet Explorer
            Internet Browser Version [101]11.306.10586.0



            Graphics Product [1]Intel®HDGraphics4000
            Video Memory4.0 GB
            Current Graphics Resolution1366x768
            Current Color Depth32 Bits Per Pixel
            Graphics Product [2]Intel®HDGraphics4000
            Video Memory1.8 GB


            Manufacturernot detected
            AA Numbernot detected
            BIOS Vendor
            BIOS VersionAmerican Megatrends Inc. X550CC.214
            BIOS Release Date
            System Memory6.0 GB
            Sound CardRealtek High Definition Audio


            ModelIntel(R) Core(TM) i5-3337U CPU @ 1.80GHz
            Intel Processor analysis toolsIntel Processor analysis tools
            CPU Speed1.8 GHz
            Link to Processor SpecificationLink to Processor Specification
            CPU Revision
            CPU Type00
            CPU Family06
            CPU Model3A
            CPU Stepping9


            Wired Networking ProductRealtek PCIe GBE Family Controller
            Driver Version10.1.505.2015
            Hardware IDsPCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_0A


            Wireless Networking ProductQualcomm Atheros AR9485WB-EG Wireless Network Adapter
            Driver Version10.0.0.321
            Hardware IDsms_pppoeminiport
            • 3. Re: Three monitors on laptop
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thanks for the report. 
              Questions: What type of video ports does your computer model have? 
              Are you using any video adapter? 
              I have been able to set 3 monitor support on Intel® HD Graphics 4000 and latest video drivers. I was able to get Clone, Clone + extended desktop. 
              It does not extend to all 3 monitors connected. 
              I will need you to attach the graphics report generated within grahics control panel: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html


              • 4. Re: Three monitors on laptop

                When I connected the two monitors to your notebook, so you can choose which two monitors will work, bivalves can select any combination but with only two monitors.

                I´am not using any adapters.

                I have 1 HDMI and 1 VGA.

                Graphis report:

                Intel (R) HD Graphics 4000


                Report date: Saturday, May 14, 2016

                Time reports [hh: mm: ss]: 9:07:07 p.m.

                Driver Version:

                Operating System: Windows 10 * Home (10.0.10586)

                Default language: Czech (Czech Republic)

                The installed version of DirectX * 12.0

                Supported versions of DirectX *: 11.0

                Shader Version: 5.0

                * OpenGL Version: 4.0

                Version of OpenCL *: 1.2

                Physical Memory: 6029 megabytes

                Processor: Intel (R) Core (TM) i5-3337U CPU @ 1.80GHz

                Processor speed: 1796 MHz

                Vendor ID: 8086

                Device ID: 0166

                Device Revision: 09


                * Information on the graphics processor *


                Used graphics processor: Intel (R) HD Graphics 4000

                BIOS for your video adapter: 0.0

                Current resolution: 1366 x 768


                * Devices connected to your graphics accelerator *


                Active Display: 1


                * Integrated display *


                Display Type: Digital

                Serial number: AUO46ec

                DDC2 protocol: Supported

                Gamma: 2.2

                Connector Type: LVDS

                Device Type: Integrated display


                Maximum image size

                Width: 13.39 inches

                Height: 7.48 inches


                supported modes

                1366 x 768 (60p Hz)


                Raw EDID data:

                00 FF FF FF FF FF FF 00 06 AF EC 46 01 00 00 00

                01 14 01 03 80 22 13 78 0A 0B B5 8C 97 57 54 26

                23 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                01 01 01 01 01 01 12 1B 56 60 50 00 16 30 08 0A

                C1 31 00 58 10 00 00 18 00 00 00 0F 00 00 00 00

                00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

                4F 0A 55 20 20 20 20 20 20 20 20 20 00 00 00 FE

                00 42 31 35 36 58 57 30 34 20 56 36 20 0A 00 45


                * Other names and brands are the property of their respective owners.

                • 5. Re: Three monitors on laptop
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Thank you for the information. 
                  At this stage, please make sure you have loaded the latest video drivers version 


                  • 6. Re: Three monitors on laptop

                    Sorry, but it still doesn´t work

                    • 7. Re: Three monitors on laptop
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      I have been getting three display configuration when usine Thinkpad Lenovo* X230, the way I configure it would be VGA, Display Port and Wireless display. 
                      Please bear in mind that multimonitor function is enabled by the computer manufacturer as part of the features for your computer model. For laptop systems you could use built in LCD + two monitors but again, this will depend on the computer manufacturer. 

                      This feature may not be available on all computing systems. Please check with the system vendor to determine if your system delivers this feature: https://www.asus.com/support


                      • 8. Re: Three monitors on laptop
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Did you get the information I posted earlier? Were you able to get three display setup?