1 2 Previous Next 15 Replies Latest reply on Aug 26, 2016 10:10 AM by Intel Corporation

    Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset

    Anthluism

      Hi Guys,

       

      I have just used the Intel Driver Update Utility and the update won't install, from what I have read on here it is likely because the chipset I am using is no longer supported, which I find pretty amazing as the MB is only a couple of years old. Anyhow, the log is below, please can someone with the expertise have a scan of this and let me know what drivers I need and where I can get them now, I saw this done in a response to a similar question. I would like to say thanks in advance, the help is very much appreciated:

       

      [0810:0C0C][2016-05-07T21:25:49]i101: Detected package: DotNet45, state: Present, cached: None

      [0810:0C0C][2016-05-07T21:25:49]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [0810:0C0C][2016-05-07T21:25:49]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [0810:0C0C][2016-05-07T21:25:49]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [0810:0C0C][2016-05-07T21:25:49]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [0810:0C0C][2016-05-07T21:25:49]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [0810:0C0C][2016-05-07T21:25:49]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [0810:0C0C][2016-05-07T21:25:49]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [0810:0C0C][2016-05-07T21:25:49]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [0810:0C0C][2016-05-07T21:25:49]i199: Detect complete, result: 0x0

      [0810:0C0C][2016-05-07T21:25:53]i200: Plan begin, 3 packages, action: Install

      [0810:0C0C][2016-05-07T21:25:53]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [0810:0C0C][2016-05-07T21:25:53]i052: Condition 'NOT VersionNT64' evaluates to false.

      [0810:0C0C][2016-05-07T21:25:53]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [0810:0C0C][2016-05-07T21:25:53]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0810:0C0C][2016-05-07T21:25:53]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0810:0C0C][2016-05-07T21:25:53]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0810:0C0C][2016-05-07T21:25:53]i052: Condition 'VersionNT64' evaluates to true.

      [0810:0C0C][2016-05-07T21:25:53]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [0810:0C0C][2016-05-07T21:25:53]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0810:0C0C][2016-05-07T21:25:53]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0810:0C0C][2016-05-07T21:25:53]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0810:0C0C][2016-05-07T21:25:53]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\ANTHLU~1\AppData\Local\Temp\Intel\Logs\Chipset_20160507212548_0_SetupChipsetx64.msi_rollback.log'

      [0810:0C0C][2016-05-07T21:25:53]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\ANTHLU~1\AppData\Local\Temp\Intel\Logs\Chipset_20160507212548_0_SetupChipsetx64.msi.log'

      [0810:0C0C][2016-05-07T21:25:53]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0810:0C0C][2016-05-07T21:25:53]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0810:0C0C][2016-05-07T21:25:53]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0810:0C0C][2016-05-07T21:25:53]i299: Plan complete, result: 0x0

      [0810:2514][2016-05-07T21:25:53]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [0810:2514][2016-05-07T21:25:53]i000: ** MBA ** Getting window handle.

      [0810:2514][2016-05-07T21:25:53]i000: ** MBA ** Calling Engine.Apply(). Window handle: 199086

      [0810:0C0C][2016-05-07T21:25:53]i300: Apply begin

      [1794:06A8][2016-05-07T21:25:53]i000: Caching bundle from: 'C:\Users\ANTHLU~1\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [1794:06A8][2016-05-07T21:25:53]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [1794:2628][2016-05-07T21:25:53]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [1794:2628][2016-05-07T21:25:53]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [1794:06A8][2016-05-07T21:25:53]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [1794:06A8][2016-05-07T21:25:53]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1794:06A8][2016-05-07T21:25:55]e000: Error 0x80070643: Failed to install MSI package.

      [1794:06A8][2016-05-07T21:25:55]e000: Error 0x80070643: Failed to execute MSI package.

      [0810:0C0C][2016-05-07T21:25:55]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0810:0C0C][2016-05-07T21:25:55]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [0810:0C0C][2016-05-07T21:25:55]e000: Error 0x80070643: Failed to execute MSI package.

      [1794:06A8][2016-05-07T21:25:55]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1794:06A8][2016-05-07T21:25:55]e000: Error 0x80070643: Failed to uninstall MSI package.

      [1794:06A8][2016-05-07T21:25:55]e000: Error 0x80070643: Failed to execute MSI package.

      [0810:0C0C][2016-05-07T21:25:55]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0810:0C0C][2016-05-07T21:25:55]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1794:06A8][2016-05-07T21:25:55]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [1794:06A8][2016-05-07T21:25:55]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [1794:06A8][2016-05-07T21:25:55]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [1794:06A8][2016-05-07T21:25:55]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [1794:06A8][2016-05-07T21:25:55]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [0810:0C0C][2016-05-07T21:25:55]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [0810:0C0C][2016-05-07T21:25:55]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [0810:2514][2016-05-07T21:25:55]e000: ** MBA ** Unknown error.

        • 1. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
          YseGuy

          Please provide your computer brand and model, and/or your mainboard's brand and model.

          • 2. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
            Anthluism

            Hi,

             

            Thanks for the support,

             

            My Mother Board is an MSI X79A - GD45 Plus

            • 4. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Windows® 10 already have the latest chipset driver or INF driver for your current chipset but if you would to manually install an updated version, please try
              https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

              Allan. 

              • 5. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                Derek_Wilson

                I would like to also throw my two cents in on this original question. The only reason I want to update my ChipSet drivers is that I downloaded the most recent version of Intel Driver Update Utility Installer Ver. 2.5.0.22. Now, I do NOT go around and load drivers, willy nilly. I downloaded YOUR program and it told me that I need a new Chipset driver. I currently have 9.1.0.1013. YOUR program wants to load 10.1.1.14. Although it does give a small disclaimer that these drivers are generic and might not include customizations from my manufacturer. (HP) I have a HP 8000 Elite SFF and no it is not specifically approved for Win 10. It has been running it with no problems since last fall, thank you very much. My question is "Why does YOUR program tell me that there is an update for my Chipset? Here are some more particulars for my system. (It ain't the greatest, but it suits me)

                Intel Core 2 Quad Q9550 Yorkfield @ 2.83GHz. The motherboard is a HP Model 3646H Chipset is Intel Q45/Q43 Rev. 03 Southbridge 82801JB (ICH10) Rev. 02

                HP version 786g& v01.13 7/20/2011 with 12 GBs of DDR3 RAM.

                YOUR program then downloads the driver file and attempts to install it. It fails with an "Unknown" error.

                This seems to be the relevant section of the Chipset_date/time.log.

                 

                 

                [35E8:2E80][2016-06-17T12:29:59]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                [35E8:2E80][2016-06-17T12:29:59]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                [35E8:2E80][2016-06-17T12:29:59]i299: Plan complete, result: 0x0

                [35E8:7370][2016-06-17T12:29:59]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

                [35E8:7370][2016-06-17T12:29:59]i000: ** MBA ** Getting window handle.

                [35E8:7370][2016-06-17T12:29:59]i000: ** MBA ** Calling Engine.Apply(). Window handle: 789434

                [35E8:2E80][2016-06-17T12:29:59]i300: Apply begin

                [3ED8:3998][2016-06-17T12:29:59]i000: Caching bundle from: 'C:\Users\Derek\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

                [3ED8:3998][2016-06-17T12:29:59]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

                [3ED8:29A8][2016-06-17T12:29:59]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

                [3ED8:29A8][2016-06-17T12:29:59]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

                [3ED8:3998][2016-06-17T12:29:59]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

                [3ED8:3998][2016-06-17T12:29:59]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                [3ED8:3998][2016-06-17T12:30:05]e000: Error 0x80070643: Failed to install MSI package.

                [3ED8:3998][2016-06-17T12:30:05]e000: Error 0x80070643: Failed to execute MSI package.

                [35E8:2E80][2016-06-17T12:30:05]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                [35E8:2E80][2016-06-17T12:30:05]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

                [35E8:2E80][2016-06-17T12:30:05]e000: Error 0x80070643: Failed to execute MSI package.

                [3ED8:3998][2016-06-17T12:30:05]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                [3ED8:3998][2016-06-17T12:30:06]e000: Error 0x80070643: Failed to uninstall MSI package.

                [3ED8:3998][2016-06-17T12:30:06]e000: Error 0x80070643: Failed to execute MSI package.

                [35E8:2E80][2016-06-17T12:30:06]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                [35E8:2E80][2016-06-17T12:30:06]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

                [3ED8:3998][2016-06-17T12:30:06]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

                [3ED8:3998][2016-06-17T12:30:06]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

                [3ED8:3998][2016-06-17T12:30:06]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

                [3ED8:3998][2016-06-17T12:30:06]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

                [3ED8:3998][2016-06-17T12:30:06]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

                [35E8:2E80][2016-06-17T12:30:06]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

                [35E8:2E80][2016-06-17T12:30:06]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

                [35E8:7370][2016-06-17T12:30:06]e000: ** MBA ** Unknown error.

                [35E8:7370][2016-06-17T12:54:21]i000: ** MBA ** ResultCode=1603

                [35E8:2E80][2016-06-17T12:54:21]i500: Shutting down, exit code: 0x643

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: DotNet35 = 1

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: DotNet40Client = 1

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: DotNet40Full = 1

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: DotNet45 = 394254

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: IIF_ExtractionMapping_SetupChipsetx64.msi = ;NullDrivers.cab;VersionNT64

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: IIF_ExtractionMapping_SetupChipsetx86.msi = ;NullDrivers.cab;NOT VersionNT64

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: IIF_InstallerVersion = 3.1.6

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: IIF_MSI_SWITCHES =

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: IIF_ProductVersion = 10.1.1.14

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: NTProductType = 1

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: VersionNT = 6.2.0.0

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: VersionNT64 = 6.2.0.0

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleAction = 4

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleElevated = 1

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleLog = C:\Users\Derek\AppData\Local\Temp\Intel\Logs\Chipset_20160617122905.log

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleLog_SetupChipsetx64.msi = C:\Users\Derek\AppData\Local\Temp\Intel\Logs\Chipset_20160617122905_0_SetupChipsetx64.msi.log

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleManufacturer = Intel(R) Corporation

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleName = Intel(R) Chipset Device Software

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleOriginalSource = C:\Users\Derek\Downloads\Intel Components\SetupChipset.exe

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleProviderKey = {619e726e-d2b4-4e28-9568-c964fd81ee6c}

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleRollbackLog_SetupChipsetx64.msi = C:\Users\Derek\AppData\Local\Temp\Intel\Logs\Chipset_20160617122905_0_SetupChipsetx64.msi_rollback.log

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleTag =

                [35E8:2E80][2016-06-17T12:54:21]i410: Variable: WixBundleVersion = 10.1.1.14

                [35E8:2E80][2016-06-17T12:54:21]i007: Exit code: 0x643, restarting: No

                 

                So, how is it that the brain trust at Intel has a program that encounters an "unknown" error?

                I breathlessly await some kind of meaningful answer. But, I am expecting this answer, "

                Windows® 10 already have the latest chipset driver or INF driver for your current chipset but if you would to manually install an updated version, please try

                https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-"

                 

                Good day.

                1 of 1 people found this helpful
                • 6. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                  Swellbo

                  I am with you Derek. Same experience after using Driver Update Utility.. My Acer desk top is identified under reference number 0356 3339 by the Intel System.

                  So what do we do next?

                  • 7. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Intel® Q45/Q43, not compatible for Windows® 10. I recommend stay with supported operating system with proper computer drivers. 
                    http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html

                    Allan.

                    • 8. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                      MGRB3

                      Hello dear intel, i'd like some assistance as soon as possible, it appears to me that I've looked up every possible way to fix this but has left me with no choice but to comment here, I'm have the same issue with my pc, just updating it to windows 10 from a 7. I've clicked on your link and it has taken me to the same thing that my minecraft server linked me to. (This is mainly the reason I want to update my driver) It says I have it updated due to the windows 10 update but it has a chipset that will not install, I've tried uninstalling and reinstalling my drivers but it was fruitless. When I run the chipset it goes through the process then comes to a miserable "Failure" and as I read further it says "Unknown Error" not even getting me a chance to fix this. I am not sure what all I can do anymore because it is beyond my common knowledge.

                      • 9. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        @MGRB3, what is your computer model number? Please run the utility linked below and attach the results generated within the utility:
                        http://www.intel.com/content/www/us/en/support/siu.html

                        Allan. 


                         

                        • 10. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                          MGRB3

                          BASIC

                          Collapse/Expand SYSTEM INFORMATION
                          Computer Manufacturer Dell Inc.
                          Computer Model 0G848F
                          Operating System (O/S)  Microsoft Windows 10 (build 10586), 64-bit
                          Operating System Build (O/S)10586
                          Operating System (version)  10.0.10586
                          System RAM  3.0 GB
                          CD or DVD Device  HL-DT-ST DVD+-RW GT30N
                          System Hard Drive Overview
                          System Total Storage Size:218.2 GB
                          Local Disk C:\218.2 GB
                          Used space:74.1 GB
                          Free Space:144.1 GB
                          Collapse/Expand GRAPHICS INFORMATION
                          Graphics Product [1]MobileIntel®4SeriesExpressChipsetFamily
                          Graphics Driver Version 8.15.10.2702
                          3D AccelerationYes
                          Hardware Transform & Lighting Support Yes
                          Video Memory1.5 GB
                          Vertex Shader Support 4.0
                          Pixel Shader Support 4.0
                          Microsoft DirectX* Version 11.0
                          Graphics Product [2]MobileIntel®4SeriesExpressChipsetFamily
                          3D AccelerationYes
                          Hardware Transform & Lighting Support Yes
                          Video Memory1.5 GB
                          Vertex Shader Support 4.0
                          Pixel Shader Support 4.0
                          Collapse/Expand MOTHERBOARD INFORMATION
                          Manufacturer not detected
                          Model 0G848F
                          AA Numbernot detected
                          BIOS VendorDell Inc.
                          BIOS VersionDell Inc. A14
                          BIOS Release Date12/07/09
                          System Memory3.0 GB
                          Sound CardHigh Definition Audio Device
                          Collapse/Expand PROCESSOR INFORMATION
                          ManufacturerIntel
                          Model Pentium(R) Dual-Core CPU T4400 @ 2.20GHz
                          Intel Processor analysis toolsIntel Processor analysis tools
                          CPU Speed2.2 GHz
                          Link to Processor SpecificationLink to Processor Specification
                          Collapse/Expand WIRED NETWORKING INFORMATION
                          Wired Networking ProductMarvell Yukon 88E8040 PCI-E Fast Ethernet Controller
                          Driver Version12.10.16.0
                          Collapse/Expand WIRELESS NETWORKING INFORMATION
                          Wireless Networking Product Dell Wireless 1397 WLAN Mini-Card
                          Driver Version 5.100.245.200

                          I hope this is the information you are looking for.

                          • 11. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            You are currently running an incompatible computer chipset for your operating system. The support for Windows® 10 begins with 3rd generation graphics. 

                            Allan. 

                            • 12. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                              MGRB3

                              So what do you recommend I do to fix this problem with my pc, I've tried windows ten driver installs but they don't work. or am I not trying the correct windows ten driver install?? I run the win64_153338.exe and it tells me I don't meet the Minimum requirements...

                              • 13. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                I would recommend installing a supported operating system, that way you can find appropriate drivers and take full advantage of your computer features. 

                                Please take a look at the following link for supported operating systems: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html

                                Allan. 

                                • 14. Re: Intel Chipset - latest update not installing - Unknown Error, please help find correct chipset
                                  Derek_Wilson

                                  So, Intel Corporation, are you guys going to give us desktop computers to replace the ones we have? If, not, how hard could it be to write code to work on a PC not supported for Windows 10? I am also asking HP if they are going to give hardware out because they are leaving me in the cold, also. It would be wonderful if I could afford a new computer every 3 months or so. That way I could always be up to date. But, I can't, so I am always behind the curve, because you guys want me to starve so that I can afford your stuff and let you feast on Lobster, Caviar and Champagne three times a day... 

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