9 Replies Latest reply on May 20, 2016 8:19 AM by Intel Corporation

    6700K: Teamviewer conncetion not working when screen is turned off : Black Screen when try to connect when monitor is connected with DisplayPort 1.2 @ 4k

    Economy

      6700K: Teamviewer conncetion to PC (6700K) when screen is turned off : Black Screen when try to connect when screen is connected with DisplayPort 1.2 @ 4k

       

      6700K: Teamviewer conncetion to PC (6700K) when screen is turned off : everything OK when connected with HDMI 2.0 @ 4k

       

      approx. 100 of the same "Error-Message" in TeamViewer Log:

       

      2016/05/07 10:55:52.043  4616 11408 D2!! CAppSelection_Win::IsMetroAppVisible() GetAppVisibilityOnMonitor(0) failed with hr=80070057

      ...

       

      Indcluded:

       

      Intel SSU (System Support Utility):

      DxDiag

      DispDiag




      Intel SSU (System Support Utility): (Note - This is a new Intel tool that will eventually incorporate gathering all the data needed in one click. Targeting end of year to be fully featured. Until then, please provide the DxDiag and DispDiag as well)Download Intel® System Support Utility

      1. Download the utility
      2. Run the exe and select 'Scan'
      3. Save and include as an attachment int he Intel Community Forum

      DxDiag Instructions:

      1. Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
      2. In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
      3. Include DxDiag.txt as an attachment in the Intel Community Forum

      DispDiag Instructions:

      1. Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
      2. In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
      3. Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum