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Intel HD 5500 It does not support DirectX 12?

NPres3
Novice
14,361 Views

I installed the game Forza Motorsport 6 Apex Beta but when I start saying "Detected unsupported GPU"

I know that this game requires only the DX 12, but the HD 5500 will receive support for DX 12 or not?

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27 Replies
AAli17
Beginner
8,778 Views

nope its not supported .. intel hd 5500 support only direct x 11 ...

you need a dedicated graphic card in your laptop ..

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Stefan3D
Honored Contributor II
8,778 Views

Intel should have pointed out that more clearly in the release notes of driver v4444, which reads only:

"We're also pleased to announce that this driver is ready to support Forza Motorsport 6: Apex* when the title launches."

 

The error message http://support.xbox.com/de-DE/error-code-lookup?code=AP203 AP203 reads:

Forza Motorsport 6: Apex has detected an unsupported graphics processing unit (GPU). A GPU with resource Binding Tier 2 is required to run this game.

 

Judging from wiki https://en.wikipedia.org/wiki/Feature_levels_in_Direct3D# Direct3D_12 Feature levels in Direct3D only Skylake supports that.

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NPres3
Novice
8,778 Views

True, but I installed this driver yesterday and the error me from the same ...

yet in the change of .4444 driver in solved problems says "Driver may crash on Forza Motorsport 6: Apex game"

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NPres3
Novice
8,778 Views

so there is no way to play this game on this intel chips? what bad luck

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idata
Employee
8,778 Views

Hi Nikola87,

 

 

Intel® 6gen Core™ processors (Skylake) support DirectX12 technology, previous version support up to 11.2.

 

 

Regards,

 

Mike C

 

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NPres3
Novice
8,778 Views

thanks for the answer, then the HD 5500 if not mistaken is the 5th generation and does not support DX12 ...

but it knows if Intel adds support for DX12 also for this model?

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idata
Employee
8,778 Views

Hi Nikola87,

 

 

There are hardware limitations on previous processors. 6gen processors already support it.

 

 

Mike C

 

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NPres3
Novice
8,778 Views

Then I can uninstall Forza Motorsport 6 APEX is so useless to wait

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idata
Employee
8,778 Views

Hi Nikola87,

 

 

Your graphics card is still under support, so Intel will launch a newer driver soon. I suggest you to give a try to your game with the Beta driver .4444.

 

 

Mike C
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NPres3
Novice
8,778 Views

Oh God, thank you very good news!

Searching on the web Intel details HD 5500, HD 6000 and Iris 6100 graphics | Digital Trends I have read on this site that the HD 5500 is ready to support DirectX 12, as can be seen from the image:

It's true?

So soon I hope that a new driver will add support.

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idata
Employee
8,778 Views

Hi Nikola87,

 

 

I am working in your case. Could you please run and send me the results of Intel® System Support Utility and the report of Intel® HD Graphics control panel.

 

 

Intel® System Support Utility v2.0

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

 

 

Then, open Intel® HD Graphics control panel>Options & Support>Information Center and click save, keep the .txt in your desktop. Send me the file.

 

 

Mike C
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NPres3
Novice
8,778 Views

Done files sent via private message let me know if you can help thanks

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idata
Employee
8,778 Views

Hi Nikola87,

 

 

Sure, you can send me the files through private message. The answer will be published on this thread.

 

 

Mike C
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idata
Employee
8,778 Views

Hi Nikola87,

 

 

I believe my inbox is blocking your email, please post it using this thread.

 

 

Mike C
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NPres3
Novice
8,778 Views

In fact I had even noticed me something strange in your inbox.

Anyway I attached two files, let me know thanks.

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idata
Employee
8,781 Views

Hi Nikola87,

 

 

Let me get additional information from my upper manager. The official documentation says that HD 5500 supports DirectX 12. I will try to get an answer as soon as possible.

 

 

Mike
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NPres3
Novice
8,778 Views

Thank you for your commitment I appreciate it, I look forward to your response.

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Stefan3D
Honored Contributor II
8,778 Views

The missing tidbit with Broadwell is "ResourceBindingTier 2.0"

Check out C:\Program Files\WindowsApps\Microsoft.Apex*\media\targethardwareprofiler.xml

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NPres3
Novice
8,778 Views

Ok, I checked: <</em>Test Name="ResourceBindingTier" Failed="D3DResourceBindingTierFail" Min="2.0"/>

What can I do?

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Stefan3D
Honored Contributor II
7,820 Views

Unfortunately we can't help ourselves.

The WindowsApps folder is heavily debug protected (owned by the "Trusted Installer") so you can't edit the file.

Either Intel will have to add that function to the driver if possible or Microsoft has to lower the requirements.

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