5 Replies Latest reply on May 9, 2016 2:21 PM by Intel Corporation

    Upgrading to Intel HD5500 Graphics Driver from Microsoft Basic Display Adapter shows blank screen


      Hi All,


      I have Toshiba Satellite C55-C5240 and recently this issue occurred. So, when the HD5500 driver is installed, it just shows blank screen and I cannot do anything. I need to go to safe mode and rollback the driver to "Microsoft Basic Display Adapter", but issue with this is that I cannot use sleep mode, cannot change brightness, cannot connect projector, etc. I have tried the latest drivers (beta as well as stable version) but no success. Kindly help me with this!