5 Replies Latest reply on Jun 13, 2016 9:13 AM by Intel Corporation

    Intel HD graphics 520 sleep mode

    gergely1227

      Hi, yesterday I updated driver for version 15.40.22.64.4424 but after turning on from sleep mode laptop display didn't turn on, just black monitor. So i had to manually  restart (holding the power button) the system. I decided to reinstall the driver with driver version 15.40.14.4352 and the problem seems solved. I am just curious if anyone else experienced such a problem maybe some solution. (Laptop: ASUS X555UB Intel Core i5-6200U CPU @ 2.30GHz @ 2.40GHz) THX,

      Best regards

        • 1. Re: Intel HD graphics 520 sleep mode
          gergely1227

          PS. Windows 10

          • 2. Re: Intel HD graphics 520 sleep mode
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello, gergely1227:

            Thank you for contacting the Intel Communities.

            That seemed weird to me so I went ahead and performed some tests with one of our Intel® NUC Kit NUC6i3SYH which is very similar to your configuration in terms of processor and graphics engine (Intel® Core™ i3-6100U Processor with Intel® HD Graphics 520).

            Having the same driver is not giving me this error or behavior.

            I believe this is related to generic drivers and OEM systems, while using OEM systems like yours, the recommendation is to download and install the drivers from your computer's manufacturer website.

            This is to avoid losing any special features or settings while using the generic drivers from Intel, for that reason we cannot make sure our drivers are going to work fine with these devices.

            Hope this provides you with a better understanding of the scenario.

            If any additional questions or inquiries are present, feel free to contact us back.

            Regards,
            Esteban C

            • 3. Re: Intel HD graphics 520 sleep mode
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello, gergely1227:

              Thought I would just check in and find out if you were able to resolve this problem.

              I look forward to hearing from you.

              Regards,
              Esteban C

              • 4. Re: Intel HD graphics 520 sleep mode
                dawang3

                I recently updated my ASUS Q552U laptop to driver 154022.4424 as well and I also had the same problem waking my laptop up from sleep mode as well! I did a full reinstall of Windows in frustration as I tried to figure out what was causing the problem and installed an older Intel graphics driver from Asus's website. I could wake my laptop from sleep mode, and everything was fine. I updated the graphics driver again to the most recent one, and determined that it indeed was the cause of my laptop's sleep problems after I uninstalled the driver and used the older version.

                • 5. Re: Intel HD graphics 520 sleep mode
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  I understand, thank you for the reply advising us about this.

                  In this case, we can note that Intel recommendation in regards to installing the OEM drivers is applicable, I am saying this because Intel creates generic drivers developed to work with Intel HD Graphics from generic systems (not OEM), chances are that some settings related to sleep are not working fine with our driver, which is some sort of expected since again this driver probably was not tested to work with specific devices like yours.

                  If you are not having issues with the current driver used, an update shouldn't be necessary.

                  With that said, I would like to set your last comment as "Correct answer" to close this case due to the fact that you encounter the solution, hope you don't mind.

                  If any additional or future inquiries are present, do not hesitate to contact the Intel Communities again.

                  Regards,
                  Esteban C