Intel released new Driver v4424, but my old Problem exist !

r3un1on · ‎05-04-2016

Hallo Intel Teams,

With the new Driver Version 4424 i have still all my old Problem !

Nothing is fixed !

I created a Video proof. I have still Problem with 3 PC Games.

(Fallout 4) has Texture error.

(Need for Speed 2016) after Intro, i cant start the game. Also my Keyboard has no effect !

(Star Wars Battlefront 2016) has same bug like Need for Speed !

Please look my Video and fix this bugs.

Thanks

Intel Driver 4424 Release Note : https://downloadmirror.intel.com/25948/eng/ReleaseNotes_GFX_15%2040%204424.pdf https://downloadmirror.intel.com/25948/eng/ReleaseNotes_GFX_15%2040%204424.pdf

Intel Driver 4424 64bit Download Link: https://downloadcenter.intel.com/downloads/eula/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?httpDown=https://downloadmirror.intel.com/25948/eng/win64_154022.4424.zip Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

My Video proof: https://youtu.be/B_UISd1YlsI (NFS 2016 / SW Battlefront 2016 / Fallout 4) - Bugs on Intel HD Graphics 530 - YouTube

r3un1on · ‎05-05-2016

Hi, also with today Beta Driver Version 4444 i have still same Problem

idata · ‎05-06-2016

Thanks for the feedback it is very much appreciated, we continue to investigate on this issues and hopefully, a new driver can fix this problem.

Similar issue was reported at the following link and a user was able to do some workaround.

Best wishes,

Ivan

idata · ‎06-21-2016

Hi,

Did you try the latest driver version? you can download it here:

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

It does not mention any of these games listed, please try it and let me know if it works.

We have seen other games that had problems being fixed with this version 4463.

Regards,

Ivan

idata · ‎07-06-2016

Hi,

I'm just following on this thread to ask you if your issue was resolved or if you still need further assistance.

Thanks,

Ivan

r3un1on · ‎07-07-2016

Hi Ivan,

with the Driver Version 4463 and 4474beta i have same issue.

Need for Speed and SW Battlefront, work only on my System, if i enable my Nvidia Graphic Card.

I want next week reinstall my OS and test it again.

Greetz

idata · ‎07-08-2016

Thank you for the information; I will appreciate if you let me know how it goes after you reinstall the operating system.

Best wishes,

Ivan

idata · ‎07-19-2016

Hello igpu:

I just wanted to check if the problem with the games still persists after you re-installed the operating system, or if now the PC is working fine?

Any questions, please let me know.

Alberto

r3un1on · ‎07-20-2016

Hallo Alberto,

I changed my Hard drive to ssd Intel raid 0 and reinstalled Windows 7.

But i had no time to test my games with the issues.

I do that soon and let you know.

Thanks.

idata · ‎07-20-2016

Hello igpu:

Perfect, no problem at all.

Once you get the chance to test the games please let us know the results.

Any questions, please let me know.

Alberto

r3un1on · ‎07-25-2016

Hi,

Also i tested star Wars Battlefront with the Intel Driver v4474 and v4481.

My old Problem exist again

I can only Play the game, if my nvidia Card is in System active. If i disable it, the game run only to intro. after it i can not do anything.

For (Need for Speed 2016) and (Fallout 4) i have at the Moment not times to test it.

Greetz

idata · ‎07-26-2016

Hello igpu:

Thank you very much for that information.

What is the model of your motherboard?

What is the model of your processor?

If this is a laptop, what is the model of it?

Any questions, please let me know.

Alberto

r3un1on · ‎07-27-2016

Hello Alberto,

You find my System spec of this page...

In Post Number 4 you can see it.

Thanks

idata · ‎07-27-2016

Hello igpu:

Have you tried a BIOS update to the latest version of the board?

On the following link, you will see that the latest BIOS version is 1902, not sure if that is the one you have?

https://www.asus.com/Motherboards/Z170-PRO/HelpDesk_Download/ https://www.asus.com/Motherboards/Z170-PRO/HelpDesk_Download/

At this point, the next thing for us to do, will be to try to replicate the issue, for us to be able to do that, we need some information from your system:

Right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it.

Please install the SSU tool (System Support Utility), so I can get that information.

You will be able to download it on the following link:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Once you do that, the tool will allow you to save the information as a file, so, once you save it, please also attach it to this thread, in order for us to see it.

And finally, please fill as much information as you can on the following chart, we need all that information so we can replicate the issue:

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issue Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):</span>Hardware (HW)Brand and Model of the system. Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too? Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in) How much memory [RAM] in the system (<span style="color: # 3D3D3D; font-size...

r3un1on · ‎07-28-2016

Hallo Alberto,

My Motherboard bios is up to date.

The Infos what you need, please look in my another thread here...

On the Intel GPU Control Center i have not the Option File !

Here is a screenshot ...

idata · ‎07-29-2016

Hello igpu:

Thank you very much for providing all those details.

Now, the next thing for us to do will be to try to replicate the problem using the most similar components and configuration, based on the system that you are using.

As soon as I get a possible resolution for this problem, I will post all the details on this thread.

Any questions, please let me know.

Alberto

idata · ‎08-03-2016

Hello igpu:

I just wanted to let you know, that in order for us to be able to replicate the issue, besides the information you gave us before, we need the graphics report, the option should be at the very bottom.

If you don't see it, that might be a registry problem, so, please try to un-install the driver manually and re-install it manually:

Instructions to un-install the driver manually:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html

Instructions to install it manually:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

Here is the driver:

https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

We graphics report is needed because it will provide many different details about the graphics controller on the system, so, for us to replicate this scenario, we need that information.

Let me apologize for any inconvenience.

Any questions, please let me know.

Alberto

r3un1on · ‎08-04-2016

Hello Alberto,

i deinstalled Intel gpu Driver and installed the Driver v4474 beta. but that do not helped.

If any other guys have not this Problem, then it is my System issue. because i have 2 GPU Card.

I will soon deinstall my nVidia graphic Card from my System and test the Star Wars Battlefront with only Intel GPU in my System.

I post the resoult soon.

Greetz

idata · ‎08-05-2016

Hello igpu:

Thank you very much for providing those updates.

Perfect, once you get the chance to perform those tests, to de-install the graphics card and use those games, please let us know the results.

And if you want to keep using the graphics card, you can always do that, just remember that when you use a graphics card the graphics from the processor get disable automatically, so, in that case the drivers that you need belong to Nvidia:

http://www.nvidia.com/Download/index.aspx?lang=en-us http://www.nvidia.com/Download/index.aspx?lang=en-us

Any questions please let me know.

Alberto

idata · ‎08-26-2016

Hello igpu:

I just wanted to check if the problem persists with the games or if it was fixed and the PC is working fine now?

Any questions, please let me know.

Alberto

r3un1on · ‎09-06-2016

Hallo Alberto,

Sorry for later answer.

I go to the time the new apartment. the will take about 2 weeks. unfortunately can not test in the moment. I'll call as soon as I'm done with the house.

I see intel has also released new drivers. hopefully the problem has been eliminated.

Greetz