1 Reply Latest reply on May 2, 2016 3:30 PM by Intel Corporation

    REALLY Need help finding an updated driver for my laptop


      I've recently downloaded a new game called "Overwatch" that I'll need new graphics drivers for because of an error I'm getting. My current ones are very old (says 2011) (I don't know much about computers). Also, here are the minimum requirements: Blizzard Support.




      I've tried many drivers from this site that appeared to match my PC but all of them said my computer didn't meet the requirements. When I ran the Intel Driver Utility software, it said that there were no drivers avaible for me, or that I didn't need any. (Which shouldn't be true...)


      Here is the information I have from running dxdiag:


      System Information

      Operating System: Windows 7 Home Premium 64-bit (6.1 Build 7601)

      System Manufacturer: Hewlett-Packard

      System Model: HP Pavilion dv7 Notebook PC

      BIOS: InsydeH2O Version 03.60.48F.1A

      Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

      Memory: 6144MB RAM

      DirectX Version: 11



      Name: Intel(R) HD Graphics Family



      Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

      Driver File Version: 8.15.0010.2476 (English)

      Driver Version:

      Date: 8/10/2011

      DDI Version: 10.1

      Driver Model: WDDM 1.1


      I'm also attaching the dxdiag.txt file. Please someone help, I'm so lost!


        • 1. Re: REALLY Need help finding an updated driver for my laptop
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, Amy_HP:

          Thank you for contacting the Intel Communities.

          Chances are that you are getting that error due to the fact that your processor (Intel® Core™ i5-2450M Processor) has Intel® HD Graphics 3000, and as per the minimum requirements for that game, the lowest are Intel® HD Graphics 4400 (from more recent processors).

          In this case, my recommendation will be to check with Blizzard* to find out if it is possible to play that game with your current system configuration.

          Esteban C