Have you tried disabling acceleration? and re enable it?
You can try by accesing CTRL + I and check acceleration option.
If possible, please attach a picture of the RAID BIOS of your Dell computer. (CTRL + I)
Hi, Allan. No, I did not disable acceleration. It was never enabled when I first set up the new drive and it has not been at any time since then. Clicking CTRL + I does nothing whatsoever on my machine.,
I attach several pictures. I will make this into two replies because of picture size.
In this post, I have four camera shots of my BIOS screens. (I don't know how to do screen captures before the OS loads.) In the next post, I will add screen captures of what I see on my screen while trying to use the acceleration feature.
These are all the BIOS screens that seemed relevant to me. Please let me know if you have questions about them.
Here are screen shots of what I see in the application itself. If I select the 4tb drive (not the system drive) for acceleration because it's the only option on the pick list, the application either hangs and must be ended using CTRL + ALT+ DEL or it returns an error message. Please let me know if you need more information from me. Thank you for your help.
Thank you for the information and the pictures. It seems that the Intel® Rapid Storage is thinking that the first drive was previously accelerated and that is why you cannot select OS drive for caching.
The problem is that there is no option to disable cache through CTRL I. This seems to be customized by your computer manufacturer.
At this stage, please check with your computer manufacturer for different ways to access raid BIOS.
Thanks. I am not sure what I should ask Dell. Can you suggest a way to frame the question so that I can get a precise answer from Dell?