2 Replies Latest reply on May 3, 2016 11:31 AM by Intel Corporation

    inter driver update utility setup failed

    Shadownight

      i have tried restarting my notebook and retry setting up the updater but the error keeps happening.

       

      here is my notebook's model and windows version:

      HP Elitebook 2530p

      windows XP sp 3

       

      here is the error log:

      [178C:132C][2016-04-30T21:48:14]i001: Burn v3.10.1.2213, Windows v5.1 (Build 2600: Service Pack 3), path: C:\Documents and Settings\HP\My Documents\Downloads\Intel Driver Update Utility Installer.exe

      [178C:132C][2016-04-30T21:48:14]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver Update Utility\DriverUpdateUI.exe'

      [178C:132C][2016-04-30T21:48:14]i009: Command Line: ''

      [178C:132C][2016-04-30T21:48:15]i000: Setting string variable 'WixBundleLog' to value 'C:\DOCUME~1\HP\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160430214815.log'

      [178C:132C][2016-04-30T21:48:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Documents and Settings\HP\My Documents\Downloads\Intel Driver Update Utility Installer.exe'

      [178C:132C][2016-04-30T21:48:15]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Documents and Settings\HP\My Documents\Downloads\'

      [178C:132C][2016-04-30T21:48:15]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver Update Utility'

      [178C:132C][2016-04-30T21:48:15]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [178C:0BF8][2016-04-30T21:48:15]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [178C:0BF8][2016-04-30T21:48:15]i000: Setting version variable 'WixBundleFileVersion' to value '2.4.0.15'

      [178C:132C][2016-04-30T21:48:15]i100: Detect begin, 3 packages

      [178C:132C][2016-04-30T21:48:15]i000: Registry value not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full', Value = 'Release'

      [178C:132C][2016-04-30T21:48:15]w120: Detected partially cached package: NetFx45Web, invalid payload: NetFx45Web, reason: 0x80070002

      [178C:132C][2016-04-30T21:48:15]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to false.

      [178C:132C][2016-04-30T21:48:15]i101: Detected package: NetFx45Web, state: Absent, cached: Partial

      [178C:132C][2016-04-30T21:48:15]i101: Detected package: IPIPInstaller, state: Absent, cached: Complete

      [178C:132C][2016-04-30T21:48:15]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: Complete

      [178C:132C][2016-04-30T21:48:15]i199: Detect complete, result: 0x0

      [178C:0BF8][2016-04-30T21:48:42]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [178C:132C][2016-04-30T21:48:42]i200: Plan begin, 3 packages, action: Install

      [178C:132C][2016-04-30T21:48:42]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [178C:132C][2016-04-30T21:48:42]i000: Setting string variable 'NetFx45FullWebLog' to value 'C:\DOCUME~1\HP\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160430214815_000_NetFx45Web.log'

      [178C:132C][2016-04-30T21:48:42]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstaller' to value 'C:\DOCUME~1\HP\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160430214815_001_IPIPInstaller_rollback.log'

      [178C:132C][2016-04-30T21:48:42]i000: Setting string variable 'WixBundleLog_IPIPInstaller' to value 'C:\DOCUME~1\HP\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160430214815_001_IPIPInstaller.log'

      [178C:132C][2016-04-30T21:48:42]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\HP\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160430214815_002_DriverUpdateUtilityInstaller_rollback.log'

      [178C:132C][2016-04-30T21:48:42]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\HP\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160430214815_002_DriverUpdateUtilityInstaller.log'

      [178C:132C][2016-04-30T21:48:42]i201: Planned package: NetFx45Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

      [178C:132C][2016-04-30T21:48:42]i201: Planned package: IPIPInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

      [178C:132C][2016-04-30T21:48:42]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

      [178C:132C][2016-04-30T21:48:42]i299: Plan complete, result: 0x0

      [178C:132C][2016-04-30T21:48:42]i300: Apply begin

      [178C:132C][2016-04-30T21:48:42]i010: Launching elevated engine process.

      [178C:132C][2016-04-30T21:48:43]i011: Launched elevated engine process.

      [178C:132C][2016-04-30T21:48:43]i012: Connected to elevated engine.

      [1520:10DC][2016-04-30T21:48:43]i358: Pausing automatic updates.

      [1520:10DC][2016-04-30T21:48:43]i359: Paused automatic updates.

      [1520:10DC][2016-04-30T21:48:43]i360: Creating a system restore point.

      [1520:10DC][2016-04-30T21:48:51]i361: Created a system restore point.

      [1520:10DC][2016-04-30T21:48:51]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1b09c4de-9cae-4122-b17c-65d395062b50}, options: 0x7, disable resume: No

      [1520:10DC][2016-04-30T21:48:52]i000: Caching bundle from: 'C:\DOCUME~1\HP\LOCALS~1\Temp\{1b09c4de-9cae-4122-b17c-65d395062b50}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\Documents and Settings\All Users\Application Data\Package Cache\{1b09c4de-9cae-4122-b17c-65d395062b50}\Intel Driver Update Utility Installer.exe'

      [1520:10DC][2016-04-30T21:48:53]i320: Registering bundle dependency provider: {1b09c4de-9cae-4122-b17c-65d395062b50}, version: 2.4.0.15

      [1520:10DC][2016-04-30T21:48:53]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1b09c4de-9cae-4122-b17c-65d395062b50}, resume: Active, restart initiated: No, disable resume: No

      [178C:1170][2016-04-30T21:48:54]w343: Prompt for source of package: NetFx45Web, payload: NetFx45Web, path: C:\Documents and Settings\HP\My Documents\Downloads\redist\dotNetFx45_Full_setup.exe

      [178C:1170][2016-04-30T21:48:54]i338: Acquiring package: NetFx45Web, payload: NetFx45Web, download from: http://go.microsoft.com/fwlink/?LinkId=225704

      [1520:1068][2016-04-30T21:49:34]i305: Verified acquired payload: NetFx45Web at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\NetFx45Web, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe.

      [1520:1068][2016-04-30T21:49:34]i304: Verified existing payload: IPIPInstaller at path: C:\Documents and Settings\All Users\Application Data\Package Cache\{E954D7C1-36FA-4FE8-8927-97DBDEB5A15F}v2.1.27.3\IntelProductImprovementProgramInstaller.msi.

      [1520:1068][2016-04-30T21:49:35]i304: Verified existing payload: DriverUpdateUtilityInstaller at path: C:\Documents and Settings\All Users\Application Data\Package Cache\{B731F5C4-E304-4DFA-9C84-F67FF849B408}v2.4.0.15\Intel Driver Update Utility Installer.msi.

      [1520:10DC][2016-04-30T21:49:35]i301: Applying execute package: NetFx45Web, action: Install, path: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe, arguments: '"C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe" /q /norestart /ChainingPackage "Intel® Driver Update Utility" /log "C:\DOCUME~1\HP\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160430214815_000_NetFx45Web.log.html"'

      [1520:10DC][2016-04-30T21:49:42]e000: Error 0x800713ec: Process returned error: 0x13ec

      [1520:10DC][2016-04-30T21:49:42]e000: Error 0x800713ec: Failed to execute EXE package.

      [178C:132C][2016-04-30T21:49:42]e000: Error 0x800713ec: Failed to configure per-machine EXE package.

      [178C:132C][2016-04-30T21:49:42]i319: Applied execute package: NetFx45Web, result: 0x800713ec, restart: None

      [178C:132C][2016-04-30T21:49:42]e000: Error 0x800713ec: Failed to execute EXE package.

      [1520:10DC][2016-04-30T21:49:42]i351: Removing cached package: NetFx45Web, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\

      [1520:10DC][2016-04-30T21:49:42]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1b09c4de-9cae-4122-b17c-65d395062b50}, resume: None, restart: None, disable resume: No

      [1520:10DC][2016-04-30T21:49:42]i330: Removed bundle dependency provider: {1b09c4de-9cae-4122-b17c-65d395062b50}

      [1520:10DC][2016-04-30T21:49:42]i352: Removing cached bundle: {1b09c4de-9cae-4122-b17c-65d395062b50}, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\{1b09c4de-9cae-4122-b17c-65d395062b50}\

      [1520:10DC][2016-04-30T21:49:42]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1b09c4de-9cae-4122-b17c-65d395062b50}, resume: None, restart initiated: No, disable resume: No

      [178C:132C][2016-04-30T21:49:43]i399: Apply complete, result: 0x800713ec, restart: None, ba requested restart:  No

       

       

       

      hope theres a fix for this . thx